Customer stories

Explore how leaders in customer happiness enhance their customer
experience with Nicereply.

Sense Labs team photo
Sense Labs
Features business story

See how to improve support experience through customer ratings with Sense Labs.

Read story

Interviews and stories

We believe, that a great customer care have a direct positive effect on improvement of business performance. Whether it’s a startup, e-commerce or international corporation, we’ve helped hundreds of companies of all sizes since our start.

CloudTalk team photo

Listen in as Erika from CloudTalk outlines how to scale your team successfully.

Bratislava, Slovakia • B2B • Computer Software
51-200 Team size
Listen to Podcast
Slido team photo

Listen as Jacob from Slido highlights the support techniques they use to build the best product.

Bratislava, Slovakia • B2B • Computer Software
51-200 Team size
Listen to Podcast
Flickr team photo

Listen as Elliott from Flickr walks us through the times when SmugMug acquired Flickr and how they redefined support during an acquisition.

California, USA • B2B • Computer Software
11-50 Team size
Listen to Podcast
Blueberry Markets

See how Blueberry Markets benefits from measuring three satisfaction metrics.

Sydney, Australia • B2C • Financial Services
1-50 Team size
Read story
Argeweb team photo

Learn how Argeweb uses CSAT scores in bonus structures & review discussions.

Netherlands • B2B • Web Hosting Service
11-50 Team size
Read story
Cooleaf team photo

Read how customer feedback helps Cooleaf grow better.

Atlanta, USA • B2B • Human resources
11-50 Team size
Read story
Lenovo offices

See how Lenovo utilize full potential of CSAT to their needs.

Bratislava, Slovakia • B2C • Electronics
200-500 Team size
Read story
Front Team

Learn how to provide world-class support with Front.

San Francisco, CA • B2C • Computer software
50-100 Team size
Read story
Sense Lans team photo

See how to improve support experience through customer ratings with Sense Labs.

Cambridge, MA • B2C • Consumer electrics
50-100 Team size
Read story
Martinus Team

Read about humanity and passion for customer happiness at bookstore Martinus.

Martin, Slovakia • B2C • Bookstore
50-100 Team size
Read story
Koala Team

See how Koala keeps customers surprised and delighted with thanks to their support team.

Sydney, Australia • B2C • Furniture industry
50-100 Team size
Read story
BobBarker Team

See how measuring CSAT expanded their ticketing system’s survey capabilities and enabled them to report out on a regular basis to their team.

North Carolina, USA • B2C • Detention supplier
100-200 Team size
Read story
AirTreks Team

Read their story about measuring 3 CS metrics for customer happiness to glimpse into aspects of their customer journey.

Portland, Oregon • B2C • Travel
10-50 Team size
Read story
Neat Team

Learn how Nicereply helped Neat improve their customer satisfaction and quality of service overall, by allowing them to get customer feedback in real time.

Philadelphia, USA • B2B • Expense software
50-200 Team size
Read story
Republic Wireless Team

Recognized as a top carrier choice by Consumer Reports, see how they handle customer experience at Republic Wireless.

Raleigh, North Carolina • B2B • Mobile provider
50-200 Team size
Read story
DramaFever Team

Read an interview with Rachel Ferrara from DramaFever.

New York, USA • B2C • Video on demand
50-100 Team size
Read story
ipsy Team

Find out how is it to run a customer care team with empathy at ipsy.

San Mateo, CA • B2C • E-commerce
200-500 Team size
Read story
Olark Team

How Olark support 10,000 paying customers.

Ann Arbor, MI • B2B • Live chat
1-50 Team size
Read story
Mindvalley Team

Read exciting interview with Vykintas Glodenis, Head of Support at Mindvalley.

Kuala Lumpur, Malaysia • B2C • Education
100-200 Team size
Read story
Shinesty Team

Story about Customer Effort Score and frictionless experience at Shinesty.

Boulder, Colorado • B2C • Clothing
10-50 Team size
Read story
Pelikan Team

Read a short success story about how Pelikan.sk use Nicereply.

Bratislava, Slovakia • B2C • Tourism
100-200 Team size
Read story
Man Crates Team

Find out how Man Crates combines CSAT and CES feedback to achieve stellar results.

San Mateo, CA • B2C • E-commerce
10-50 Team size
Read story
Freshbooks Team

Growing from 6 to 90 agents? Find out how Nicereply helped FreshBooks achieve this goal.

Toronto, Canada • SaaS • Accounting software
200-500 Team size
Read story
HubSpot Team

Find out how HubSpot handles support and sales of their customers.

Cambridge, MA • B2B • Internet marketing
500-1000 Team size
Read story
Untappd Team

Providing a Real Human Touch with Untappd.

Wilmington, NC • B2C • Software
50-200 Team size
Read story
Katka & Igor

Free personal demo

  • 30 minute online call
  • Free account setup
  • No obligation
Request a demo