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Find out how Man Crates combines CSAT and CES feedback to achieve stellar results.



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Interviews and stories


We believe, that a great customer care have a direct positive effect on improvement of business performance. Whether it’s a startup, e-commerce or international corporation, we’ve helped hundreds of companies of all sizes since our start.

Lenovo

See how Lenovo utilize full potential of CSAT to their needs.

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Martinus

Read about humanity and passion for customer happiness at bookstore Martinus.

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Koala

See how Koala keeps customers surprised and delighted with thanks to their support team.

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Bob Barker Company

See how measuring CSAT expanded their ticketing system’s survey capabilities and enabled them to report out on a regular basis to their team.

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AirTreks

Read their story about measuring 3 CS metrics for customer happiness to glimpse into aspects of their customer journey.

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The Neat Company

Learn how Nicereply helped Neat improve their customer satisfaction and quality of service overall, by allowing them to get customer feedback in real time.

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Republic Wireless

Recognized as a top carrier choice by Consumer Reports, see how they handle customer experience at Republic Wireless.

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DramaFever

Read an interview with Rachel Ferrara from DramaFever.

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Ipsy

Find out how is it to run a customer care team with empathy at ipsy.

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Olark

How Olark support 10,000 paying customers.

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Mindvalley

Read exciting interview with Vykintas Glodenis, Head of Support at Mindvalley.

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Shinesty

Story about Customer Effort Score and frictionless experience at Shinesty.

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Pelikan

Read a short success story about how Pelikan.sk use Nicereply.

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ManCrates

Find out how Man Crates combines CSAT and CES feedback to achieve stellar results.

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Freshbooks

Growing from 6 to 90 agents? Find out how Nicereply helped FreshBooks achieve this goal.

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HubSpot

Find out how HubSpot handles support and sales of their customers.

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Untappd

Providing a Real Human Touch with Untappd.

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