Nicereply customer stories

See how Lenovo utilize full potential of CSAT to their needs.

Learn how to provide world-class support with Front

See how to improve support experience through customer ratings with Sense Labs

Read about humanity and passion for customer happiness at bookstore Martinus.

See how Koala keeps customers surprised and delighted with thanks to their support team.

See how measuring CSAT expanded their ticketing system’s survey capabilities and enabled them to report out on a regular basis to their team.

Read their story about measuring 3 CS metrics for customer happiness to glimpse into aspects of their customer journey.

Learn how Nicereply helped Neat improve their customer satisfaction and quality of service overall, by allowing them to get customer feedback in real time.

Recognized as a top carrier choice by Consumer Reports, see how they handle customer experience at Republic Wireless.

Read an interview with Rachel Ferrara from DramaFever.

Find out how is it to run a customer care team with empathy at ipsy.

How Olark support 10,000 paying customers.

Read exciting interview with Vykintas Glodenis, Head of Support at Mindvalley.

Story about Customer Effort Score and frictionless experience at Shinesty.

Read a short success story about how Pelikan.sk use Nicereply.

Find out how Man Crates combines CSAT and CES feedback to achieve stellar results.

Growing from 6 to 90 agents? Find out how Nicereply helped FreshBooks achieve this goal.

Find out how HubSpot handles support and sales of their customers.

Providing a Real Human Touch with Untappd.