Customer satisfaction survey tool built for

Integrate Nicereply with your Kustomer account and get 3x more feedback than ever before.

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Kustomer overview

Nicereply helps us commit to follow-ups - especially on low scores - to ensure that every member’s needs are addressed, and no learning opportunity on our end is missed.

We also extract “feel good” comments from Nicereply to give shout-outs to our team members every day and share them at our company-wide meetings to set the tone for the week.

Thyra Vargas
Thyra Vargas
Customer Care Content Manager
at Ipsy using Nicereply & Kustomer
Frank And Oak
Shoes of Prey

Measure customer satisfaction
when it makes sense to you

Envelope with heart

Include Nicereply surveys in your responses

Ask customers for feedback via one-click survey placed in your email template. The easiest and most effortless way to ask for customer feedback. Include Nicereply surveys in every email response, or only the last reply when the request is dealt with.

Get all the benefits of a customer feedback program without sending any additional emails.

Mail reply
Delivery truck

Send post-resolution
email surveys

Don't want to include surveys in every response? Send your customers a survey in a separate email automatically after marking the conversation done.

You can create multiple different surveys and trigger them based on tags or different teams. This way you can send different surveys for different teams or customers. Don't send everyone the same generic survey when you don't have to.

Customize surveys to fit
your needs

Picture frame

Add your logo

Add a logo to your survey, so customers can immediately recognize who’s contacting them.

Color palette

Choose your color scheme

Match your survey’s design to your brand for a more coherent experience.


Change the question

Ask your customers a question that makes sense in a given situation.

Choose your rating scale

Decide how many options will your customers have to answer. You can choose from:

  • 2 Thumb icons
  • 3 Face emojis
  • 5 Stars
  • 10 Stars

Add additional questions

Need more feedback? Ask multiple questions. For example "Was the solution helpful?" and "How satisfied were you with John’s response?" to look at the issue from different points of view.

Control the timing of your surveys

If you are sending a separate survey email, decide how long after resolution would you like to send it. You can survey immediately, after an hour, or the day after. It's up to you.

Protect your customers against over surveying

Don’t overwhelm your customers with survey emails. Choose after how many days can a customer receive another survey email.

Send different surveys in different situations

Fit your survey to different situations. Did your customer contact about a specific product? Ask about that product specifically in the survey. Did they reach out to you from a different country? Send them a survey in their language.

You can trigger different surveys for different teams or filter your surveys by a specific tag in Kustomer.

Trigger settings

Measure metrics
you care about

See survey responses in Kustomer

Survey response in existing conversation

Unlike other solutions, Nicereply doesn’t create a new conversation every time a customer gives you feedback. Instead you can see it in the same conversation in the form of a note and a tag so that you can immediately see whether your customers are happy with your customer service.

Kustomer features overview

Additional features


See and compare the performance of different agents and teams.

Advanced analytics

Drill down for more insights with analytics featuring leaderboards, histograms, trend charts, and more.

Conversation backlink

Identify feedback in context with a direct link to the rated conversation.

Survey results management

We all make mistakes. Sometimes you get bad feedback by mistake. Sometimes you get hit by spambots. Nicereply allows you to edit and delete ratings to solve these problems.

Agents sync

Sync all your Kustomer users to Nicereply with one click. New users added afterward will receive an automated email with login instructions.

Customers sync

Customers often don’t share their names in feedback forms. Nicereply will automatically add customer names based on the conversation ID.

Send automated emails based on survey results

Setting automation rules based on the feedback you receive makes it easy to follow up with satisfied or dissatisfied customers this way.

Responses instantly pushed to a dedicated Slack or MS Teams channel

See customer feedback as soon as it arrives in your Slack or Microsoft Teams.

View pricing
Katka & Igor

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  • Free account setup
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