Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
Survey your customers automatically after you close a ticket. Choose how long to wait post-resolution before sending out a survey.
Get the feedback you need with just one click.
Stars, thumbs or smiley faces? 3, 5 or 10? It's up to you.
Experiment with different questions. Find the one that suits you.
Discover agents rating themselves and other shenanigans.
Customize beautiful templates to fit your needs. No code required.
One question isn't enough? Ask more.
See all your feedback with comments in your rating feed.
Get a quick overview of your performance per team, agent, survey and time period.
See improvements over time and identify trends with easy to read charts.
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Recognize your best support teams and agents with leaderboards.
The average CSAT rating for our customers is 8,4. A good CSAT score to aim for is 8 and higher.
Every year we're rewarding outstanding customer service teams. See how you stack up against them.