How does it work?


1. Ask for feedback

Ask for feedback

Ask for feedback on every important interaction with your clients. It may be via email, chat or web page.

2. Capture response

Capture response

Capture instant response on your service and collect additional answers on important questions.

3. Analyze & improve

Analyze and improve

Track quality of your customer service and take actions to make it even better.

Simple yet powerful


Analytics Insights

Analytics & Insights

A dashboard built for Customer Service Managers. All important stats in one place. Learn more about important analytics & insights.

Real-time customer feedback

Real-time customer feedback

Keep track of customer ratings from CSAT , NPS or CES . The rating feed shows you how customers feel about your service today.

Design beautiful surveys

Design beautiful surveys

Customise a rating survey according to your company branding and local language. Or even use API to build it from scratch.

Real-time customer feedback

Integrate with help desk or CRM

Enhance your Desk , Zendesk , Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

“It’s simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty.”

The Effortless Experience Book
Sarah Hatter
The Customer Support Handbook

Start using Nicereply with CSAT today


No credit card required. All features included.