CSAT

Thumbs up/down
CSAT Survey

Using thumbs up/down CSAT is the easiest option to use. Give your customer 2 rating options. Satisfied, or not. We have designed this survey to give our customers the most candid feedback possible.

Woman with arrow How nice was my reply
top How nice was my reply

Find out how satisfied your customers are. Start using the thumbs up/down CSAT survey today.

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  • 14-days free trial
  • 30-days money back guarantee
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Measure Customer Satisfaction With Thumbs up/down Survey

In-signature surveys

Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.

In signature surveys In signature surveys

Post-resolution surveys

Survey your customers automatically after you close a ticket, conversation, or deal. Choose how long to wait post-resolution before sending out a survey.

Post resolution survey Post resolution survey

Customize your survey to fit your needs

Add your logo

Add your logo

Add a logo to your survey, so customers can immediately recognize who’s contacting them.

Add your logo showcase Add your logo showcase
Choose your color scheme

Choose your color scheme

Match your survey’s design to your brand for a more coherent experience.

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Choose your color scheme

Change the survey question

Ask your customers a question that makes sense in a given situation.

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Choose your color scheme

Add additional questions

Need more feedback? Ask multiple questions. For example “Was the solution helpful?” and “How satisfied were you with John’s response?” to look at the issue from different points of view.

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All your data in one dashboard

All your data in one dashboard
Overview Rating feed
Read every comment

Read every comment

See all your ratings and comments in your rating feed.

See who and what you need

See who and what you need

Get a quick overview of your performance per team, agent, survey and time period.

Never miss a bad rating

Forecast the future

Identify trends with easy to read charts.

Add your logo

See who is the best

Recognize your best support teams and agents with leaderboards.

Pos.
Name
Average
Ratings
1.
John Vance
9.88
1 370
2.
Cyrilla Warner
9.63
678
3.
Deniece Johnson
8.86
820
Starting
from
$59
View pricing