Podcasts

Listen to Customer Experience Leaders Chat, where we talk to support professionals and discuss what’s behind their success.

Considering the Benefits of Tiered Support with Shopify

Adopting a Product-led Customer Success Mentality with Dixa

How Slido Uses Customer Outcomes to Deliver Incredible Product Experiences

Building Support from the Ground up at Omnisend

How Unifyed is Focusing the Responsibilities of a Customer Success Team

How ChartMogul Navigated their Evolution from Customer Support to Success and Beyond

Balancing the Spectrum of Service Cost and Customer Experience at Rachio

Energizing Customer Experience with Success Ops at GitLab

How PartnerHero Maintains Industry Leading Support Quality

How Revolut Provides High-Quality Service Through In-App Chat Support Documents

How Monday.com Uses Data to Help Customers Succeed

The Importance of Release Communication at Atlassian Statuspage

Connecting Support to Company OKRs with Desire2Learn

Considering a Move to Remote Support? Go for it!

Show older podcasts

Resources