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Resources

Our books, guides, podcasts and other quality
information for customer support folks.

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Ebooks
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Podcasts
Paper
Documents

Ebooks

Read ebooks full of knowledge and tips on how to improve the quality of your support.

Books
Customer Effort Score

The ultimate guide to Customer Effort Score
Books
Customer Satisfaction Score

The ultimate guide to Customer Satisfaction Score
Books
Automating Customer Support

How to use automation to give more personal customer support

Podcasts

Listen to Customer Experience Leaders Chat, where we talk to support professionals and discuss what’s behind their success.

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SupportNinja

Outsourcing Customer Support with SupportNinja
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Snowplow Analytics

Improving Support Processes with Snowplow Analytics
Papers
Flickr

Aligning Support Teams as part of an Acquisition with Flickr
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Shopify

Considering the Benefits of Tiered Support with Shopify
People with D letter
Dixa

Adopting a Product-led Customer Success Mentality with Dixa
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Slido

How Slido Uses Customer Outcomes to Deliver Incredible Product Experiences
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Omnisend

Building Support from the Ground up at Omnisend
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Unifyed

How Unifyed is Focusing the Responsibilities of a Customer Success Team
Charts
ChartMogul

How ChartMogul Navigated their Evolution from Customer Support to Success and Beyond
Garden
Rachio

Balancing the Spectrum of Service Cost and Customer Experience at Rachio
Forest
GitLab

Energizing Customer Experience with Success Ops at GitLab
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PartnerHero

How PartnerHero Maintains Industry Leading Support Quality
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Revolut

How Revolut Provides High-Quality Service Through In-App Chat Support Documents
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Monday

How Monday.com Uses Data to Help Customers Succeed
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Statuspage

The Importance of Release Communication at Atlassian Statuspage
School
D2L

Connecting Support to Company OKRs with Desire2Learn
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Aircall

Considering a Move to Remote Support? Go for it!
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Documents

Find the answer to your questions in various documents and whitepapers on support topics.

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Zendesk surveys comparison

Zendesk Survey Tools Comparison
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Communicating Reduced Hours

11 Templates to Communicate Reduced Service Hours over the Holidays
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