Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
response rate
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show leaderboard for
Customer Satisfaction Score
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | IT Department | 134 | - | - | 100.00% |
| 2. | Robert Cunning Barbaro | 314 | 99.68% | - | - |
| 3. | Front | 107 | - | 99.07% | - |
| 4. | GMA Consult Group | 171 | - | 98.83% | - |
| 5. | Man Crates | 969 | - | 98.45% | - |
| 6. | SkySlope | 554 | - | - | 98.38% |
| 7. | Sleeping Duck Pty Ltd | 1,758 | - | - | 98.18% |
| 8. | Tofugu | 149 | 97.99% | - | - |
| 9. | US Mobile | 3,392 | - | 97.79% | - |
| 10. | Freshly Cosmetics | 1,020 | - | 97.75% | - |
| 1. | Robert Cunning Barbaro | 1,089 | 99.91% | 100.00% | - |
| 2. | SkySlope | 8,632 | - | - | 99.62% |
| 3. | Ben Aldridge | 740 | - | 99.59% | - |
| 4. | GMA Consult Group | 2,723 | - | 99.56% | - |
| 5. | IT Department | 1,790 | - | - | 99.44% |
| 6. | Andrew Hanhauser | 856 | - | 99.30% | - |
| 7. | Quintech | 852 | - | 98.47% | - |
| 8. | US Mobile | 26,184 | - | 98.29% | - |
| 9. | Datawrapper GmbH | 542 | - | 98.16% | - |
| 10. | Man Crates | 11,046 | - | 98.12% | - |
Customer Effort Score
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | BloomBoard | 120 | 6.54 |
| 2. | Toon Boom Animation Inc. | 221 | 6.34 |
| 3. | Legion Athletics | 349 | 6.32 |
| 4. | Prezi | 534 | 6.29 |
| 5. | Man Crates | 533 | 6.28 |
| 6. | Caitlin Jones | 995 | 6.23 |
| 7. | FightCamp | 239 | 6.15 |
| 8. | Blueberry Markets | 157 | 6.15 |
| 9. | Paylivre | 1,395 | 6.12 |
| 10. | Codecademy | 563 | 6.10 |
| 1. | Charles Bomberry | 937 | 6.63 |
| 2. | Primex Family of Companies | 764 | 6.61 |
| 3. | Probitas ITC SRL | 503 | 6.49 |
| 4. | Heap | 815 | 6.47 |
| 5. | BloomBoard | 1,544 | 6.41 |
| 6. | Koala | 19,052 | 6.38 |
| 7. | Toon Boom Animation Inc. | 2,738 | 6.36 |
| 8. | Public Goods | 3,517 | 6.31 |
| 9. | Legion Athletics | 3,841 | 6.27 |
| 10. | Caitlin Jones | 1,746 | 6.26 |
Net Promoter Score
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Orion Advisor Solutions | 117 | +99 |
| 2. | Wavenet Limited | 146 | +91 |
| 3. | Nebula d.o.o. | 372 | +89 |
| 4. | Puzzel AS | 166 | +84 |
| 5. | TradeTracker | 122 | +68 |
| 6. | Toon Boom Animation Inc. | 113 | +67 |
| 7. | Telesystem | 165 | +63 |
| 8. | Interdrinks | 409 | +61 |
| 9. | Fond of GmbH | 373 | +59 |
| 10. | Neleman (Wolk B.V.) | 135 | +58 |
| 1. | Orion Advisor Solutions | 1,800 | +96 |
| 2. | Nebula d.o.o. | 4,370 | +87 |
| 3. | Wavenet Limited | 2,297 | +87 |
| 4. | CommonLit | 7,124 | +82 |
| 5. | Borè srl | 2,382 | +78 |
| 6. | Identy Beauty | 761 | +77 |
| 7. | Puzzel AS | 1,943 | +75 |
| 8. | Swell Imp. Com. Prod. de Iluminação S.A. | 509 | +74 |
| 9. | Neleman (Wolk B.V.) | 2,037 | +72 |
| 10. | Toon Boom Animation Inc. | 1,622 | +67 |
Benchmark by support team size
Customer Satisfaction Score
Customer Effort Score
Net Promoter Score
Small support teams
Based on 353,353 ratings collected across companies with 1-10 support team members.
Medium support teams
Based on 582,513 ratings collected across companies with 11-25 support team members.
Large support teams
Based on 5,887,737 ratings collected across companies with more than 25 support team members.
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
| Country Scores | |
|---|---|
| - | |
| CSAT: | |
| 2-point scale: | - |
| 3-point scale: | - |
| 10-point scale: | - |
| CES: | - |
| NPS: | - |
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leaders
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