Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

17,735,443

Received feedbacks

An overview of Nicereply data

17.3 %

Average survey
response rate

An overview of Nicereply data

45,080

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

Leaderboards illustration

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Britney Godsey 106 - 100.00% -
2. BrightStar Care 102 - - 100.00%
3. Willem Driessen 345 - 99.71% -
4. SkySlope 922 - - 99.57%
5. GMA Consult Group 128 - 99.22% -
6. XRLLC 354 - 99.15% -
7. ESET 168 - 98.81% -
8. Tofugu 165 98.79% - -
9. Sleeping Duck Pty Ltd 511 100.00% - 98.53%
10. Mike Douse 111 - 98.20% -
1. SkySlope 7,974 - - 99.60%
2. GMA Consult Group 1,507 - 99.07% -
3. Willem Driessen 8,078 - 99.00% -
4. Robert Barbaro 1,183 98.82% - -
5. Andrew Hanhauser 582 57.14% 99.30% -
6. IT Department 1,637 - - 98.78%
7. ActiveNow Sp. z o.o. 534 - - -
8. Mike Douse 1,029 - 98.31% -
9. XRLLC 6,430 - 98.18% -
10. Ben Aldridge 1,097 - 98.18% -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Svenska Mässan Gothia Towers AB 124 6.65
2. Willem Driessen 121 6.28
3. Prezi 226 6.16
4. Toon Boom Animation Inc. 187 6.13
5. Codecademy 694 6.08
6. Attune Insurance Services, LLC 605 5.90
7. MedExpress Entreprises Ltd 755 5.89
8. CareAcademy 815 5.61
9. Unbounce 250 5.25
10. EZ Texting 244 5.12
1. Nites International LLC 556 6.70
2. Primex Family of Companies 530 6.68
3. Charles Bomberry 1,195 6.63
4. OUTSYSTEMS - SOFTWARE EM REDE S.A. 1,022 6.60
5. Legion Athletics 1,863 6.46
6. BloomBoard 910 6.45
7. Svenska Mässan Gothia Towers AB 1,876 6.37
8. Prezi 6,213 6.36
9. Heap 615 6.33
10. Toon Boom Animation Inc. 2,135 6.22

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. Aryan Comunicaciones 103 +97
2. Nebula d.o.o. 537 +92
3. Learning Genie Inc. 117 +88
4. Wavenet Limited 466 +86
5. VitaMoment GmbH 602 +78
6. HiB Ltd 138 +77
7. Fond of GmbH 481 +75
8. Koala 462 +70
9. Freshly Cosmetics 4,081 +69
10. Catherine Cu 189 +61
1. Nebula d.o.o. 4,707 +90
2. Aryan Comunicaciones 533 +85
3. CER Groupe 654 +84
4. Wavenet Limited 4,127 +81
5. VitaMoment GmbH 5,307 +77
6. Learning Genie Inc. 9,743 +76
7. Plan In 587 +76
8. HiB Ltd 1,218 +75
9. Freshly Cosmetics 45,274 +69
10. Fond of GmbH 3,938 +68

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 356,001 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
71%
3-point scale
93%
5-point scale
85%
10-point scale
5.93
Average CES
+60
NPS Score
Building icon

Medium

support teams

Based on 743,441 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

95%
2-point scale
87%
3-point scale
83%
5-point scale
86%
10-point scale
5.65
Average CES
+41
NPS Score
Skyscraper icon

Large

support teams

Based on 7,557,744 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

78%
2-point scale
84%
3-point scale
80%
5-point scale
83%
10-point scale
5.25
Average CES
+42
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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