Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
response rate
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show leaderboard for
Customer Satisfaction Score
| Position | Company name | Ratings | 2-point scale | 3-point scale | 5-point scale | 10-point scale |
|---|---|---|---|---|---|---|
| 1. | FM | 142 | - | 100.00% | - | - |
| 2. | SkySlope | 858 | - | - | - | 99.53% |
| 3. | GMA Consult Group | 166 | - | 99.40% | - | - |
| 4. | Tofugu | 167 | 99.40% | - | - | - |
| 5. | Man Crates | 334 | - | 99.40% | - | - |
| 6. | ESET | 128 | - | 99.22% | - | - |
| 7. | Gennady Podlubny | 126 | - | 99.21% | - | - |
| 8. | Hampton Products International Corp | 220 | 98.64% | - | - | - |
| 9. | IT Department | 216 | - | - | - | 98.61% |
| 10. | Sleeping Duck Pty Ltd | 1,097 | - | - | - | 97.81% |
| 1. | SkySlope | 8,006 | - | - | - | 99.38% |
| 2. | IT Department | 2,014 | - | - | - | 99.35% |
| 3. | GMA Consult Group | 2,563 | - | 99.22% | - | - |
| 4. | Mike Douse | 834 | - | 99.04% | - | - |
| 5. | Andrew Hanhauser | 729 | - | 99.04% | - | - |
| 6. | Ben Aldridge | 775 | - | 98.58% | - | - |
| 7. | ESET | 1,325 | - | 98.49% | - | - |
| 8. | Man Crates | 7,304 | - | 98.18% | - | - |
| 9. | Quintech | 902 | - | 98.12% | - | - |
| 10. | Sleeping Duck Pty Ltd | 17,750 | - | - | - | 98.06% |
Customer Effort Score
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Charles Bomberry | 124 | 6.73 |
| 2. | Prezi | 501 | 6.43 |
| 3. | Legion Athletics | 255 | 6.36 |
| 4. | Svenska Mässan Gothia Towers AB | 181 | 6.34 |
| 5. | Toon Boom Animation Inc. | 156 | 6.29 |
| 6. | Man Crates | 149 | 6.28 |
| 7. | Buildium | 1,061 | 6.08 |
| 8. | Sam Jividen | 252 | 6.08 |
| 9. | Paylivre | 159 | 6.08 |
| 10. | Codecademy | 497 | 5.96 |
| 1. | Charles Bomberry | 1,061 | 6.69 |
| 2. | Nites International LLC | 569 | 6.65 |
| 3. | Primex Family of Companies | 597 | 6.64 |
| 4. | Probitas ITC SRL | 583 | 6.51 |
| 5. | BloomBoard | 1,394 | 6.48 |
| 6. | Heap | 740 | 6.47 |
| 7. | Man Crates | 4,932 | 6.30 |
| 8. | Toon Boom Animation Inc. | 2,469 | 6.27 |
| 9. | Legion Athletics | 3,407 | 6.25 |
| 10. | Prezi | 7,176 | 6.23 |
Net Promoter Score
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Nebula d.o.o. | 373 | +90 |
| 2. | Wavenet Limited | 177 | +84 |
| 3. | Xapo Bank Limited | 187 | +76 |
| 4. | VitaMoment GmbH | 357 | +74 |
| 5. | Toon Boom Animation Inc. | 110 | +71 |
| 6. | Gym+Coffee | 174 | +68 |
| 7. | Freshly Cosmetics | 5,455 | +66 |
| 8. | iWeb Technologies | 111 | +65 |
| 9. | Catherine Cu | 159 | +61 |
| 10. | Telesystem | 148 | +60 |
| 1. | Orion Advisor Solutions | 1,571 | +95 |
| 2. | Nebula d.o.o. | 4,600 | +88 |
| 3. | CER Groupe | 504 | +88 |
| 4. | Wavenet Limited | 2,169 | +86 |
| 5. | Swell Imp. Com. Prod. de Iluminação S.A. | 572 | +77 |
| 6. | VitaMoment GmbH | 2,088 | +76 |
| 7. | Puzzel AS | 1,166 | +75 |
| 8. | TradeTracker | 619 | +74 |
| 9. | iWeb Technologies | 767 | +71 |
| 10. | VX-Tech France | 615 | +70 |
Benchmark by support team size
Customer Satisfaction Score
Customer Effort Score
Net Promoter Score
Small support teams
Based on 403,657 ratings collected across companies with 1-10 support team members.
Medium support teams
Based on 570,379 ratings collected across companies with 11-25 support team members.
Large support teams
Based on 6,763,848 ratings collected across companies with more than 25 support team members.
Compare Yourself
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Benchmark by country
| Country Scores | |
|---|---|
| - | |
| CSAT: | |
| 2-point scale: | - |
| 3-point scale: | - |
| 5-point scale: | - |
| 10-point scale: | - |
| CES: | - |
| NPS: | - |
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leaders
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