Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

20,966,091

Received feedbacks

An overview of Nicereply data

15.6 %

Average survey
response rate

An overview of Nicereply data

38,464

Active agents

An overview of Nicereply data

32.0 %

Measure multiple
metrics

Leaderboards illustration

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Electrix International Ltd 153 - 99.35% -
2. Sam Kwong 154 - 99.35% -
3. Fuse.Cloud 134 100.00% 99.20% -
4. SkySlope 969 - - 99.17%
5. Gil Silberstein 112 - - -
6. Tofugu 149 98.66% - -
7. Sleeping Duck Pty Ltd 404 100.00% - 98.65%
8. MMK Systems doo 193 - - -
9. WHCC 142 - 97.89% -
10. Mettler Toledo 209 - 97.61% -
1. GMA Consult Group 864 - 99.54% -
2. SkySlope 10,168 - - 99.45%
3. Tennille Mereniuk 525 - 99.05% -
4. Daniel Adeyemo 1,536 - 98.89% -
5. Showpad nv 563 - 98.76% -
6. BrightStar Care 1,303 - - 98.31%
7. Tofugu 1,546 98.19% - -
8. Micromine Australia Pty Ltd 1,063 98.41% 95.28% -
9. Fuse.Cloud 1,151 97.83% 98.01% -
10. ESET 3,441 - 97.68% -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 454 6.47
2. Toon Boom Animation Inc. 150 6.25
3. Codecademy 590 6.21
4. Leviton Manufacturing Co., Inc. 126 5.66
5. CareAcademy 996 5.42
6. roadsurfer GmbH 1,185 4.54
7. limehome GmbH 321 4.44
8. VGW Holdings Ltd 5,351 4.42
9. Life360 Inc. 19,276 3.91
1. Charles Bomberry 853 6.69
2. BloomBoard 705 6.37
3. Toon Boom Animation Inc. 1,768 6.32
4. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 634 6.27
5. Attune Insurance Services, LLC 5,333 6.27
6. Codecademy 6,318 6.16
7. Audicus 1,048 6.02
8. Prezi 1,063 6.01
9. OnlineMedEd 623 5.94
10. Leviton Manufacturing Co., Inc. 724 5.91

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. Fond of GmbH 488 +82
2. Sanvivo 2,854 +78
3. Telesystem 214 +77
4. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,823 +75
5. Freshly Cosmetics 800 +75
6. PJLI 116 +72
7. Learning Genie Inc. 120 +71
8. VitaMoment GmbH 1,153 +69
9. Primex Family of Companies 971 +55
10. Daniel Vogel 1,325 +49
1. CER Groupe 821 +94
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 12,553 +81
3. Learning Genie Inc. 20,699 +79
4. Sanvivo 7,641 +77
5. Telesystem 2,221 +76
6. Dermot Doyle 4,383 +75
7. HiB Ltd 1,023 +74
8. Leviton Manufacturing Co., Inc. 1,116 +73
9. Freshly Cosmetics 28,225 +71
10. PJLI 1,694 +71

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 460,960 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

95%
2-point scale
72%
3-point scale
89%
5-point scale
86%
10-point scale
5.32
Average CES
+58
NPS Score
Building icon

Medium

support teams

Based on 574,993 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

94%
2-point scale
88%
3-point scale
81%
5-point scale
87%
10-point scale
5.89
Average CES
+47
NPS Score
Skyscraper icon

Large

support teams

Based on 7,528,560 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

76%
2-point scale
84%
3-point scale
74%
5-point scale
85%
10-point scale
4.66
Average CES
+47
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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