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Customer happiness

Benchmark

Take a look at top-performing companies & compare yourself against key performance metrics.

14,508,988
247,682
19.9%
35.0%

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

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Customer Satisfaction Score

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Front 122 - 100.00% -
2. IT Department 107 - - 99.07%
3. WHCC 310 - 99.03% -
4. FM 144 - 98.61% -
5. Tofugu 354 98.59% - -
6. GMA Consult Group 202 - 98.51% -
7. Man Crates 802 - 98.25% -
8. Neleman (Wolk B.V.) 232 - 97.84% -
9. Happiful 173 - 97.69% -
10. Sleeping Duck Pty Ltd 1,393 - - 97.63%
1. Ben Aldridge 810 - 99.51% -
2. Robert Cunning Barbaro 1,400 99.50% 100.00% -
3. GMA Consult Group 2,743 - 99.34% -
4. IT Department 1,816 - - 99.34%
5. SkySlope 8,290 - - 99.32%
6. Andrew Hanhauser 846 - 99.29% -
7. Quintech 1,003 - 98.31% -
8. US Mobile Inc 30,383 - 98.20% -
9. Man Crates 9,329 - 98.12% -
10. Datawrapper GmbH 612 - 98.04% -

Customer Effort Score

Position Company name Ratings Customer effort score
1. Charles Bomberry 107 6.50
2. Svenska Mässan Gothia Towers AB 172 6.50
3. Toon Boom Animation Inc. 248 6.27
4. Caitlin Jones 901 6.22
5. Man Crates 885 6.19
6. Prezi 520 6.18
7. roadsurfer GmbH 244 6.14
8. Unbounce 298 6.11
9. Attune Insurance Services, LLC 716 6.11
10. Paylivre 1,303 6.08
1. Primex Family of Companies 706 6.62
2. Charles Bomberry 1,104 6.62
3. Probitas ITC SRL 514 6.50
4. Heap 834 6.47
5. BloomBoard 1,513 6.43
6. Koala 13,927 6.39
7. Toon Boom Animation Inc. 2,622 6.34
8. Public Goods 2,661 6.32
9. PSPDFKit GmbH 508 6.29
10. Legion Athletics 4,025 6.27

Net Promoter Score

Position Company name Ratings Net promoter score
1. Orion Advisor Solutions 137 +94
2. Nebula d.o.o. 337 +90
3. Wavenet Limited 177 +85
4. iWeb Technologies 102 +80
5. Puzzel AS 131 +77
6. Catherine Cu 166 +73
7. Fond of GmbH 314 +72
8. Neleman (Wolk B.V.) 109 +69
9. Toon Boom Animation Inc. 117 +66
10. Interdrinks 290 +65
1. Orion Advisor Solutions 1,745 +96
2. Nebula d.o.o. 4,663 +87
3. Wavenet Limited 2,211 +86
4. CommonLit 2,580 +82
5. Borè srl 1,774 +79
6. Puzzel AS 1,903 +75
7. Swell Imp. Com. Prod. de Iluminação S.A. 560 +73
8. Neleman (Wolk B.V.) 1,922 +70
9. TradeTracker 864 +68
10. Toon Boom Animation Inc. 1,505 +68

Benchmark by support team size

 
Star icon Customer Satisfaction Score
User icon Customer Effort Score
Amplifier icon Net Promoter Score
House icon

Small support teams

Based on 379,023 ratings collected across companies with 1-10 support team members.

97%
2-point scale
73%
3-point scale
84%
10-point scale
5.88
Average CES
+59
NPS Score
Building icon

Medium support teams

Based on 701,196 ratings collected across companies with 11-25 support team members.

95%
2-point scale
88%
3-point scale
71%
10-point scale
5.93
Average CES
+41
NPS Score
Skyscraper icon

Large support teams

Based on 5,831,008 ratings collected across companies with more than 25 support team members.

83%
2-point scale
86%
3-point scale
86%
10-point scale
5.61
Average CES
+38
NPS Score
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Compare Yourself

Popular quote says: "Benchmark your performance against your best competitors. Think how you can beat them next time." To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can find their scores in the Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores
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CSAT:
2-point scale: -
3-point scale: -
10-point scale: -
CES: -
NPS: -
 

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