Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
20,005,818
Received feedbacks
16.2 %
Average survey
response rate
41,556
Active agents
30.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | BrightStar Care | 118 | - | - | 100.00% |
| 2. | Micromine Australia Pty Ltd | 110 | 100.00% | 100.00% | - |
| 3. | SkySlope | 937 | - | - | 98.61% |
| 4. | Tofugu | 126 | 97.62% | - | - |
| 5. | ESET | 494 | - | 97.37% | - |
| 6. | Sleeping Duck Pty Ltd | 411 | 100.00% | - | 96.90% |
| 7. | Hampton Products International Corp | 149 | 100.00% | - | - |
| 8. | WHCC | 143 | - | 97.20% | - |
| 9. | Chris Schapman | 117 | - | 96.58% | - |
| 10. | Web Cargo, S.L. | 223 | - | - | - |
| 1. | WarmUp Inbox | 558 | - | 99.64% | - |
| 2. | GMA Consult Group | 1,091 | - | 99.63% | - |
| 3. | SkySlope | 8,861 | - | - | 99.45% |
| 4. | Daniel Adeyemo | 1,548 | - | 99.16% | - |
| 5. | Erika Zierath | 501 | - | 99.00% | - |
| 6. | Andrew Hanhauser | 533 | - | 98.50% | - |
| 7. | Orchard House Computers | 833 | - | 98.44% | - |
| 8. | Willem Driessen | 3,303 | - | 98.40% | - |
| 9. | UpTime Robot | 989 | - | 98.38% | - |
| 10. | Showpad nv | 679 | - | 98.09% | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Attune Insurance Services, LLC | 301 | 6.42 |
| 2. | Toon Boom Animation Inc. | 144 | 6.31 |
| 3. | Codecademy | 470 | 6.30 |
| 4. | Audicus | 134 | 6.22 |
| 5. | Prezi | 102 | 6.07 |
| 6. | CareAcademy | 1,538 | 5.78 |
| 7. | VGW Holdings Ltd | 5,693 | 4.42 |
| 8. | limehome GmbH | 234 | 4.20 |
| 9. | Life360 Inc. | 20,317 | 4.16 |
| 10. | roadsurfer GmbH | 2,487 | 4.14 |
| 1. | Charles Bomberry | 1,017 | 6.74 |
| 2. | MyBinding.com | 618 | 6.49 |
| 3. | BloomBoard | 853 | 6.40 |
| 4. | Toon Boom Animation Inc. | 1,936 | 6.28 |
| 5. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 783 | 6.24 |
| 6. | Willem Driessen | 1,484 | 6.18 |
| 7. | Codecademy | 7,045 | 6.12 |
| 8. | Audicus | 1,153 | 6.11 |
| 9. | Attune Insurance Services, LLC | 5,739 | 6.09 |
| 10. | Prezi | 1,393 | 6.08 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | PJLI | 178 | +80 |
| 2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,758 | +80 |
| 3. | Learning Genie Inc. | 134 | +79 |
| 4. | Telesystem | 181 | +75 |
| 5. | Dermot Doyle | 608 | +75 |
| 6. | Freshly Cosmetics | 4,162 | +74 |
| 7. | PJ Lhuillier Inc | 246 | +73 |
| 8. | Fond of GmbH | 542 | +69 |
| 9. | Leviton Manufacturing Co., Inc. | 101 | +69 |
| 10. | VitaMoment GmbH | 803 | +65 |
| 1. | CER Groupe | 723 | +93 |
| 2. | Learning Genie Inc. | 9,204 | +82 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 7,689 | +80 |
| 4. | PJ Lhuillier Inc | 1,867 | +78 |
| 5. | HiB Ltd | 1,104 | +77 |
| 6. | Leviton Manufacturing Co., Inc. | 1,089 | +75 |
| 7. | VitaMoment GmbH | 8,026 | +73 |
| 8. | Freshly Cosmetics | 39,184 | +72 |
| 9. | Fond of GmbH | 6,799 | +71 |
| 10. | Telesystem | 1,930 | +69 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 420,610 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 549,688 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 7,187,669 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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