Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

19,662,985

Received feedbacks

An overview of Nicereply data

16.2 %

Average survey
response rate

An overview of Nicereply data

44,797

Active agents

An overview of Nicereply data

30.0 %

Measure multiple
metrics

Leaderboards illustration

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Mike Douse 121 - 99.17% -
2. BrightStar Care 116 - - 99.14%
3. SkySlope 773 - - 98.58%
4. Hampton Products International Corp 175 98.29% - -
5. DiscountFilterStore.com 106 - 98.11% -
6. ESET 560 - 97.77% -
7. Tofugu 116 97.41% - -
8. Micromine Pty Ltd 116 100.00% 90.48% -
9. Ridestore 518 - 97.10% -
10. Rex Software Pty Ltd 163 - 96.93% -
1. WarmUp Inbox 672 - 99.70% -
2. GMA Consult Group 1,064 - 99.62% -
3. SkySlope 8,778 - - 99.50%
4. Mike Douse 1,518 - 99.01% -
5. Orchard House Computers 849 - 98.70% -
6. Willem Driessen 4,216 - 98.62% -
7. Andrew Hanhauser 505 0.00% 98.81% -
8. Showpad nv 741 - 98.25% -
9. Tofugu 1,721 98.08% - -
10. UpTime Robot 1,251 - 97.92% -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Toon Boom Animation Inc. 154 6.48
2. Attune Insurance Services, LLC 518 6.32
3. Prezi 102 6.15
4. Codecademy 525 6.14
5. Audicus 129 6.09
6. CareAcademy 1,479 5.62
7. roadsurfer GmbH 1,579 4.73
8. Life360 Inc. 17,193 4.46
9. limehome GmbH 172 4.46
10. VGW Holdings Ltd 3,950 4.31
1. Charles Bomberry 1,027 6.74
2. MyBinding.com 617 6.43
3. BloomBoard 845 6.38
4. Toon Boom Animation Inc. 1,958 6.23
5. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 726 6.22
6. Willem Driessen 1,878 6.19
7. Audicus 975 6.11
8. Codecademy 7,542 6.10
9. Prezi 1,645 6.07
10. Attune Insurance Services, LLC 5,986 6.04

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. Learning Genie Inc. 7,965 +82
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 2,535 +81
3. Telesystem 212 +79
4. Dermot Doyle 581 +78
5. PJ Lhuillier Inc 298 +72
6. Freshly Cosmetics 2,385 +70
7. VitaMoment GmbH 860 +64
8. Fond of GmbH 527 +62
9. Xapo Bank Limited 147 +61
10. Primex Family of Companies 722 +51
1. CER Groupe 638 +92
2. Learning Genie Inc. 8,292 +82
3. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 3,259 +79
4. PJ Lhuillier Inc 1,341 +78
5. HiB Ltd 1,148 +77
6. VitaMoment GmbH 7,437 +76
7. Leviton Manufacturing Co., Inc. 860 +75
8. Fond of GmbH 6,700 +72
9. Freshly Cosmetics 38,906 +71
10. Alloys 557 +68

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 411,032 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
72%
3-point scale
90%
5-point scale
86%
10-point scale
5.44
Average CES
+54
NPS Score
Building icon

Medium

support teams

Based on 532,707 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

98%
2-point scale
88%
3-point scale
83%
5-point scale
87%
10-point scale
5.89
Average CES
+39
NPS Score
Skyscraper icon

Large

support teams

Based on 8,257,788 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

77%
2-point scale
84%
3-point scale
77%
5-point scale
83%
10-point scale
4.93
Average CES
+42
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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