Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
17,735,443
Received feedbacks
17.3 %
Average survey
response rate
45,080
Active agents
31.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Britney Godsey | 106 | - | 100.00% | - |
| 2. | BrightStar Care | 102 | - | - | 100.00% |
| 3. | Willem Driessen | 345 | - | 99.71% | - |
| 4. | SkySlope | 922 | - | - | 99.57% |
| 5. | GMA Consult Group | 128 | - | 99.22% | - |
| 6. | XRLLC | 354 | - | 99.15% | - |
| 7. | ESET | 168 | - | 98.81% | - |
| 8. | Tofugu | 165 | 98.79% | - | - |
| 9. | Sleeping Duck Pty Ltd | 511 | 100.00% | - | 98.53% |
| 10. | Mike Douse | 111 | - | 98.20% | - |
| 1. | SkySlope | 7,974 | - | - | 99.60% |
| 2. | GMA Consult Group | 1,507 | - | 99.07% | - |
| 3. | Willem Driessen | 8,078 | - | 99.00% | - |
| 4. | Robert Barbaro | 1,183 | 98.82% | - | - |
| 5. | Andrew Hanhauser | 582 | 57.14% | 99.30% | - |
| 6. | IT Department | 1,637 | - | - | 98.78% |
| 7. | ActiveNow Sp. z o.o. | 534 | - | - | - |
| 8. | Mike Douse | 1,029 | - | 98.31% | - |
| 9. | XRLLC | 6,430 | - | 98.18% | - |
| 10. | Ben Aldridge | 1,097 | - | 98.18% | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Svenska Mässan Gothia Towers AB | 124 | 6.65 |
| 2. | Willem Driessen | 121 | 6.28 |
| 3. | Prezi | 226 | 6.16 |
| 4. | Toon Boom Animation Inc. | 187 | 6.13 |
| 5. | Codecademy | 694 | 6.08 |
| 6. | Attune Insurance Services, LLC | 605 | 5.90 |
| 7. | MedExpress Entreprises Ltd | 755 | 5.89 |
| 8. | CareAcademy | 815 | 5.61 |
| 9. | Unbounce | 250 | 5.25 |
| 10. | EZ Texting | 244 | 5.12 |
| 1. | Nites International LLC | 556 | 6.70 |
| 2. | Primex Family of Companies | 530 | 6.68 |
| 3. | Charles Bomberry | 1,195 | 6.63 |
| 4. | OUTSYSTEMS - SOFTWARE EM REDE S.A. | 1,022 | 6.60 |
| 5. | Legion Athletics | 1,863 | 6.46 |
| 6. | BloomBoard | 910 | 6.45 |
| 7. | Svenska Mässan Gothia Towers AB | 1,876 | 6.37 |
| 8. | Prezi | 6,213 | 6.36 |
| 9. | Heap | 615 | 6.33 |
| 10. | Toon Boom Animation Inc. | 2,135 | 6.22 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Aryan Comunicaciones | 103 | +97 |
| 2. | Nebula d.o.o. | 537 | +92 |
| 3. | Learning Genie Inc. | 117 | +88 |
| 4. | Wavenet Limited | 466 | +86 |
| 5. | VitaMoment GmbH | 602 | +78 |
| 6. | HiB Ltd | 138 | +77 |
| 7. | Fond of GmbH | 481 | +75 |
| 8. | Koala | 462 | +70 |
| 9. | Freshly Cosmetics | 4,081 | +69 |
| 10. | Catherine Cu | 189 | +61 |
| 1. | Nebula d.o.o. | 4,707 | +90 |
| 2. | Aryan Comunicaciones | 533 | +85 |
| 3. | CER Groupe | 654 | +84 |
| 4. | Wavenet Limited | 4,127 | +81 |
| 5. | VitaMoment GmbH | 5,307 | +77 |
| 6. | Learning Genie Inc. | 9,743 | +76 |
| 7. | Plan In | 587 | +76 |
| 8. | HiB Ltd | 1,218 | +75 |
| 9. | Freshly Cosmetics | 45,274 | +69 |
| 10. | Fond of GmbH | 3,938 | +68 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 356,001 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 743,441 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 7,557,744 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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