Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

18,725,923

Received feedbacks

An overview of Nicereply data

16.6 %

Average survey
response rate

An overview of Nicereply data

44,018

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Mike Douse 107 - 100.00% -
2. SkySlope 478 - - 99.37%
3. Willem Driessen 459 - 99.35% -
4. Tofugu 111 99.10% - -
5. UpTime Robot 103 - 98.06% -
6. Uberall GmbH, Customer Operations 113 - 97.35% -
7. Jonathan Otto 565 - 97.17% -
8. WHCC 264 - 96.97% -
9. Sleeping Duck Pty Ltd 540 100.00% - 96.04%
10. Ellano.sk 134 96.27% - -
1. SkySlope 8,158 - - 99.68%
2. WarmUp Inbox 671 - 99.55% -
3. GMA Consult Group 1,247 - 99.20% -
4. Willem Driessen 6,691 - 99.18% -
5. Svenska Mässan Gothia Towers AB 2,516 98.85% - -
6. Mike Douse 1,280 - 98.59% -
7. IT Department 668 - - 98.50%
8. XRLLC 5,248 - 98.40% -
9. Tofugu 2,180 98.07% - -
10. Britney Godsey 1,024 - 98.05% -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Toon Boom Animation Inc. 182 6.18
2. Codecademy 598 6.07
3. Prezi 146 5.97
4. Attune Insurance Services, LLC 382 5.97
5. CareAcademy 1,259 5.73
6. Willem Driessen 153 5.61
7. Melita 861 5.57
8. Glowforge 364 4.91
9. roadsurfer GmbH 842 4.83
10. limehome GmbH 161 4.73
1. Charles Bomberry 1,085 6.67
2. Svenska Mässan Gothia Towers AB 1,189 6.49
3. BloomBoard 838 6.46
4. Heap 528 6.41
5. Prezi 3,755 6.26
6. Buildium 5,554 6.25
7. Toon Boom Animation Inc. 2,098 6.22
8. Audicus 877 6.12
9. Willem Driessen 2,826 6.12
10. Codecademy 8,319 6.07

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. HiB Ltd 115 +84
2. VitaMoment GmbH 479 +78
3. Leviton Manufacturing Co., Inc. 148 +73
4. Fond of GmbH 614 +72
5. Freshly Cosmetics 1,365 +70
6. Corey Johnson 143 +69
7. weLOG GmbH 124 +68
8. Telesystem 154 +65
9. Dermot Doyle 579 +60
10. Science In Sport 125 +60
1. Nebula d.o.o. 3,492 +91
2. CER Groupe 563 +88
3. Aryan Comunicaciones 797 +86
4. Wavenet Limited 4,678 +83
5. Plan In 647 +77
6. VitaMoment GmbH 6,493 +76
7. Learning Genie Inc. 9,937 +76
8. HiB Ltd 1,446 +75
9. Fond of GmbH 6,024 +75
10. Alloys 567 +72

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 380,495 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
72%
3-point scale
92%
5-point scale
86%
10-point scale
5.69
Average CES
+56
NPS Score
Building icon

Medium

support teams

Based on 620,997 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

96%
2-point scale
88%
3-point scale
85%
5-point scale
88%
10-point scale
5.56
Average CES
+49
NPS Score
Skyscraper icon

Large

support teams

Based on 8,101,773 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

79%
2-point scale
84%
3-point scale
79%
5-point scale
83%
10-point scale
5.10
Average CES
+42
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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