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Customer happiness

Benchmark

Take a look at top-performing companies & compare yourself against key performance metrics.

14,123,786
245,005
20.5%
34.0%

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

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Customer Satisfaction Score

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. IT Department 134 - - 100.00%
2. Robert Cunning Barbaro 314 99.68% - -
3. Front 107 - 99.07% -
4. GMA Consult Group 171 - 98.83% -
5. Man Crates 969 - 98.45% -
6. SkySlope 554 - - 98.38%
7. Sleeping Duck Pty Ltd 1,758 - - 98.18%
8. Tofugu 149 97.99% - -
9. US Mobile 3,392 - 97.79% -
10. Freshly Cosmetics 1,020 - 97.75% -
1. Robert Cunning Barbaro 1,089 99.91% 100.00% -
2. SkySlope 8,632 - - 99.62%
3. Ben Aldridge 740 - 99.59% -
4. GMA Consult Group 2,723 - 99.56% -
5. IT Department 1,790 - - 99.44%
6. Andrew Hanhauser 856 - 99.30% -
7. Quintech 852 - 98.47% -
8. US Mobile 26,184 - 98.29% -
9. Datawrapper GmbH 542 - 98.16% -
10. Man Crates 11,046 - 98.12% -

Customer Effort Score

Position Company name Ratings Customer effort score
1. BloomBoard 120 6.54
2. Toon Boom Animation Inc. 221 6.34
3. Legion Athletics 349 6.32
4. Prezi 534 6.29
5. Man Crates 533 6.28
6. Caitlin Jones 995 6.23
7. FightCamp 239 6.15
8. Blueberry Markets 157 6.15
9. Paylivre 1,395 6.12
10. Codecademy 563 6.10
1. Charles Bomberry 937 6.63
2. Primex Family of Companies 764 6.61
3. Probitas ITC SRL 503 6.49
4. Heap 815 6.47
5. BloomBoard 1,544 6.41
6. Koala 19,052 6.38
7. Toon Boom Animation Inc. 2,738 6.36
8. Public Goods 3,517 6.31
9. Legion Athletics 3,841 6.27
10. Caitlin Jones 1,746 6.26

Net Promoter Score

Position Company name Ratings Net promoter score
1. Orion Advisor Solutions 117 +99
2. Wavenet Limited 146 +91
3. Nebula d.o.o. 372 +89
4. Puzzel AS 166 +84
5. TradeTracker 122 +68
6. Toon Boom Animation Inc. 113 +67
7. Telesystem 165 +63
8. Interdrinks 409 +61
9. Fond of GmbH 373 +59
10. Neleman (Wolk B.V.) 135 +58
1. Orion Advisor Solutions 1,800 +96
2. Nebula d.o.o. 4,370 +87
3. Wavenet Limited 2,297 +87
4. CommonLit 7,124 +82
5. Borè srl 2,382 +78
6. Identy Beauty 761 +77
7. Puzzel AS 1,943 +75
8. Swell Imp. Com. Prod. de Iluminação S.A. 509 +74
9. Neleman (Wolk B.V.) 2,037 +72
10. Toon Boom Animation Inc. 1,622 +67

Benchmark by support team size

 
Star icon Customer Satisfaction Score
User icon Customer Effort Score
Amplifier icon Net Promoter Score
House icon

Small support teams

Based on 353,353 ratings collected across companies with 1-10 support team members.

96%
2-point scale
73%
3-point scale
84%
10-point scale
5.93
Average CES
+58
NPS Score
Building icon

Medium support teams

Based on 582,513 ratings collected across companies with 11-25 support team members.

95%
2-point scale
88%
3-point scale
85%
10-point scale
5.86
Average CES
+45
NPS Score
Skyscraper icon

Large support teams

Based on 5,887,737 ratings collected across companies with more than 25 support team members.

84%
2-point scale
85%
3-point scale
85%
10-point scale
5.63
Average CES
+38
NPS Score
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Compare Yourself

Popular quote says: "Benchmark your performance against your best competitors. Think how you can beat them next time." To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can find their scores in the Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores
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CSAT:
2-point scale: -
3-point scale: -
10-point scale: -
CES: -
NPS: -
 

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