Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

18,717,638

Received feedbacks

An overview of Nicereply data

16.6 %

Average survey
response rate

An overview of Nicereply data

44,161

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. SkySlope 488 - - 100.00%
2. Mike Douse 116 - 100.00% -
3. Tofugu 117 99.15% - -
4. Willem Driessen 426 - 99.06% -
5. UpTime Robot 106 - 98.11% -
6. WHCC 260 - 96.92% -
7. Uberall GmbH, Customer Operations 118 - 96.61% -
8. Jonathan Otto 599 - 96.49% -
9. RapidSOS 195 - - -
10. Sleeping Duck Pty Ltd 553 100.00% - 95.92%
1. SkySlope 8,149 - - 99.72%
2. WarmUp Inbox 671 - 99.55% -
3. GMA Consult Group 1,251 - 99.20% -
4. Willem Driessen 6,733 - 99.12% -
5. Svenska Mässan Gothia Towers AB 2,526 98.85% - -
6. Mike Douse 1,280 - 98.59% -
7. IT Department 674 - - 98.52%
8. XRLLC 5,269 - 98.42% -
9. Andrew Hanhauser 529 57.14% 98.66% -
10. Tofugu 2,189 98.08% - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Toon Boom Animation Inc. 187 6.12
2. Codecademy 602 6.10
3. Prezi 159 6.01
4. Attune Insurance Services, LLC 427 5.96
5. CareAcademy 1,322 5.77
6. Willem Driessen 143 5.62
7. Melita 843 5.59
8. Glowforge 335 4.91
9. roadsurfer GmbH 905 4.86
10. limehome GmbH 158 4.73
1. Charles Bomberry 1,089 6.67
2. Svenska Mässan Gothia Towers AB 1,195 6.48
3. BloomBoard 843 6.44
4. Heap 533 6.41
5. Prezi 3,787 6.26
6. Buildium 5,605 6.25
7. Toon Boom Animation Inc. 2,107 6.22
8. Audicus 874 6.12
9. Willem Driessen 2,831 6.12
10. Codecademy 8,355 6.07

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. HiB Ltd 121 +82
2. VitaMoment GmbH 499 +78
3. Fond of GmbH 629 +72
4. Freshly Cosmetics 1,686 +71
5. Leviton Manufacturing Co., Inc. 148 +71
6. weLOG GmbH 121 +67
7. Corey Johnson 151 +66
8. Telesystem 166 +65
9. Dermot Doyle 571 +64
10. Science In Sport 137 +57
1. Nebula d.o.o. 3,510 +91
2. CER Groupe 562 +88
3. Aryan Comunicaciones 801 +86
4. Wavenet Limited 4,705 +83
5. VitaMoment GmbH 6,494 +76
6. Plan In 650 +76
7. Learning Genie Inc. 9,937 +76
8. Fond of GmbH 6,012 +75
9. HiB Ltd 1,450 +75
10. Alloys 566 +72

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 380,328 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
72%
3-point scale
92%
5-point scale
86%
10-point scale
5.70
Average CES
+56
NPS Score
Building icon

Medium

support teams

Based on 626,676 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

96%
2-point scale
88%
3-point scale
85%
5-point scale
88%
10-point scale
5.56
Average CES
+44
NPS Score
Skyscraper icon

Large

support teams

Based on 8,100,235 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

79%
2-point scale
84%
3-point scale
79%
5-point scale
83%
10-point scale
5.10
Average CES
+42
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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