Customer happiness

Benchmark

Take a look at top-performing companies & compare yourself against key performance metrics.

15,815,110
262,372
19.0%
33.0%

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

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Customer Satisfaction Score

Position Company name Ratings 2-point scale 3-point scale 5-point scale 10-point scale
1. FM 142 - 100.00% - -
2. SkySlope 858 - - - 99.53%
3. GMA Consult Group 166 - 99.40% - -
4. Tofugu 167 99.40% - - -
5. Man Crates 334 - 99.40% - -
6. ESET 128 - 99.22% - -
7. Gennady Podlubny 126 - 99.21% - -
8. Hampton Products International Corp 220 98.64% - - -
9. IT Department 216 - - - 98.61%
10. Sleeping Duck Pty Ltd 1,097 - - - 97.81%
1. SkySlope 8,006 - - - 99.38%
2. IT Department 2,014 - - - 99.35%
3. GMA Consult Group 2,563 - 99.22% - -
4. Mike Douse 834 - 99.04% - -
5. Andrew Hanhauser 729 - 99.04% - -
6. Ben Aldridge 775 - 98.58% - -
7. ESET 1,325 - 98.49% - -
8. Man Crates 7,304 - 98.18% - -
9. Quintech 902 - 98.12% - -
10. Sleeping Duck Pty Ltd 17,750 - - - 98.06%

Customer Effort Score

Position Company name Ratings Customer effort score
1. Charles Bomberry 124 6.73
2. Prezi 501 6.43
3. Legion Athletics 255 6.36
4. Svenska Mässan Gothia Towers AB 181 6.34
5. Toon Boom Animation Inc. 156 6.29
6. Man Crates 149 6.28
7. Buildium 1,061 6.08
8. Sam Jividen 252 6.08
9. Paylivre 159 6.08
10. Codecademy 497 5.96
1. Charles Bomberry 1,061 6.69
2. Nites International LLC 569 6.65
3. Primex Family of Companies 597 6.64
4. Probitas ITC SRL 583 6.51
5. BloomBoard 1,394 6.48
6. Heap 740 6.47
7. Man Crates 4,932 6.30
8. Toon Boom Animation Inc. 2,469 6.27
9. Legion Athletics 3,407 6.25
10. Prezi 7,176 6.23

Net Promoter Score

Position Company name Ratings Net promoter score
1. Nebula d.o.o. 373 +90
2. Wavenet Limited 177 +84
3. Xapo Bank Limited 187 +76
4. VitaMoment GmbH 357 +74
5. Toon Boom Animation Inc. 110 +71
6. Gym+Coffee 174 +68
7. Freshly Cosmetics 5,455 +66
8. iWeb Technologies 111 +65
9. Catherine Cu 159 +61
10. Telesystem 148 +60
1. Orion Advisor Solutions 1,571 +95
2. Nebula d.o.o. 4,600 +88
3. CER Groupe 504 +88
4. Wavenet Limited 2,169 +86
5. Swell Imp. Com. Prod. de Iluminação S.A. 572 +77
6. VitaMoment GmbH 2,088 +76
7. Puzzel AS 1,166 +75
8. TradeTracker 619 +74
9. iWeb Technologies 767 +71
10. VX-Tech France 615 +70

Benchmark by support team size

 
Star icon Customer Satisfaction Score
User icon Customer Effort Score
Amplifier icon Net Promoter Score
House icon

Small support teams

Based on 403,657 ratings collected across companies with 1-10 support team members.

94%
2-point scale
73%
3-point scale
87%
5-point scale
85%
10-point scale
5.21
Average CES
+53
NPS Score
Building icon

Medium support teams

Based on 570,379 ratings collected across companies with 11-25 support team members.

95%
2-point scale
88%
3-point scale
86%
5-point scale
85%
10-point scale
6.03
Average CES
+44
NPS Score
Skyscraper icon

Large support teams

Based on 6,763,848 ratings collected across companies with more than 25 support team members.

82%
2-point scale
85%
3-point scale
71%
5-point scale
84%
10-point scale
5.49
Average CES
+40
NPS Score
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Compare Yourself

Popular quote says: "Benchmark your performance against your best competitors. Think how you can beat them next time." To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can find their scores in the Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores
  -
CSAT:
2-point scale: -
3-point scale: -
5-point scale: -
10-point scale: -
CES: -
NPS: -
 

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leaders

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Lenovo
Microsoft
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Glassdoor
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Olark
Mixcloud
Atlassian
SmugMug
Front
1psy
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HubSpot