Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
17,266,584
Received feedbacks
17.6 %
Average survey
response rate
45,227
Active agents
29.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | GMA Consult Group | 116 | - | 100.00% | - |
| 2. | SkySlope | 599 | - | - | 99.33% |
| 3. | Tofugu | 130 | 99.23% | - | - |
| 4. | IT Department | 124 | - | - | 99.19% |
| 5. | Ridestore | 560 | - | 98.75% | - |
| 6. | ESET | 138 | - | 98.55% | - |
| 7. | Svenska Mässan Gothia Towers AB | 252 | 98.41% | - | - |
| 8. | Man Crates | 359 | - | 98.33% | - |
| 9. | Hampton Products International Corp | 107 | 98.13% | - | - |
| 10. | Sleeping Duck Pty Ltd | 431 | 100.00% | - | 97.86% |
| 1. | SkySlope | 7,597 | - | - | 99.54% |
| 2. | GMA Consult Group | 1,703 | - | 99.35% | - |
| 3. | IT Department | 1,971 | - | - | 98.93% |
| 4. | Andrew Hanhauser | 611 | - | 98.85% | - |
| 5. | Man Crates | 8,094 | - | 98.83% | - |
| 6. | Mike Douse | 1,026 | - | 98.51% | - |
| 7. | Tofugu | 2,298 | 98.35% | - | - |
| 8. | Robert Barbaro | 1,377 | 98.33% | - | - |
| 9. | Ridestore | 3,675 | - | 98.29% | - |
| 10. | ActiveNow Sp. z o.o. | 577 | 100.00% | - | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Svenska Mässan Gothia Towers AB | 108 | 6.61 |
| 2. | Charles Bomberry | 113 | 6.60 |
| 3. | Prezi | 440 | 6.35 |
| 4. | Buildium | 1,068 | 6.27 |
| 5. | Toon Boom Animation Inc. | 204 | 6.16 |
| 6. | Man Crates | 132 | 6.08 |
| 7. | Codecademy | 626 | 5.97 |
| 8. | MedExpress Entreprises Ltd | 1,100 | 5.80 |
| 9. | CareAcademy | 957 | 5.71 |
| 10. | roadsurfer GmbH | 945 | 5.66 |
| 1. | Primex Family of Companies | 541 | 6.68 |
| 2. | Nites International LLC | 585 | 6.67 |
| 3. | Charles Bomberry | 1,196 | 6.64 |
| 4. | OUTSYSTEMS - SOFTWARE EM REDE S.A. | 1,028 | 6.59 |
| 5. | Probitas ITC SRL | 537 | 6.52 |
| 6. | BloomBoard | 1,056 | 6.43 |
| 7. | Legion Athletics | 2,399 | 6.43 |
| 8. | Prezi | 6,997 | 6.36 |
| 9. | Heap | 682 | 6.36 |
| 10. | Svenska Mässan Gothia Towers AB | 2,012 | 6.33 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Nebula d.o.o. | 429 | +87 |
| 2. | Wavenet Limited | 456 | +80 |
| 3. | HiB Ltd | 134 | +79 |
| 4. | Fond of GmbH | 471 | +77 |
| 5. | Learning Genie Inc. | 367 | +77 |
| 6. | VitaMoment GmbH | 698 | +76 |
| 7. | Koala | 562 | +76 |
| 8. | Xapo Bank Limited | 114 | +72 |
| 9. | Freshly Cosmetics | 2,279 | +71 |
| 10. | Corey Johnson | 158 | +67 |
| 1. | Orion Advisor Solutions | 565 | +96 |
| 2. | Nebula d.o.o. | 4,616 | +89 |
| 3. | CER Groupe | 682 | +85 |
| 4. | Wavenet Limited | 3,498 | +82 |
| 5. | Plan In | 523 | +77 |
| 6. | VitaMoment GmbH | 4,833 | +76 |
| 7. | Xapo Bank Limited | 946 | +76 |
| 8. | Learning Genie Inc. | 9,261 | +76 |
| 9. | HiB Ltd | 912 | +75 |
| 10. | Freshly Cosmetics | 46,903 | +69 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 347,433 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 774,408 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 7,227,130 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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