Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
response rate
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show leaderboard for
Customer Satisfaction Score
| Position | Company name | Ratings | 2-point scale | 3-point scale | 5-point scale | 10-point scale |
|---|---|---|---|---|---|---|
| 1. | FM | 135 | - | 99.26% | - | - |
| 2. | SkySlope | 544 | - | - | - | 99.26% |
| 3. | GMA Consult Group | 132 | - | 99.24% | - | - |
| 4. | Ridestore | 120 | - | 99.17% | - | - |
| 5. | Man Crates | 1,041 | - | 98.66% | - | - |
| 6. | IT Department | 148 | - | - | - | 98.65% |
| 7. | Pix4D | 109 | - | - | - | 98.17% |
| 8. | Hampton Products International Corp | 160 | 98.13% | - | - | - |
| 9. | Front | 147 | - | 97.96% | - | - |
| 10. | Tofugu | 141 | 97.87% | - | - | - |
| 1. | SkySlope | 7,904 | - | - | - | 99.41% |
| 2. | IT Department | 2,045 | - | - | - | 99.17% |
| 3. | GMA Consult Group | 2,091 | - | 99.04% | - | - |
| 4. | Andrew Hanhauser | 645 | - | 98.91% | - | - |
| 5. | Mike Douse | 1,033 | - | 98.91% | 95.24% | - |
| 6. | Man Crates | 7,550 | - | 98.40% | - | - |
| 7. | Tofugu | 2,430 | 98.11% | - | - | - |
| 8. | Datawrapper GmbH | 518 | - | 98.07% | - | - |
| 9. | ESET | 1,608 | - | 98.07% | - | - |
| 10. | Ben Aldridge | 698 | - | 97.99% | - | - |
Customer Effort Score
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | OUTSYSTEMS - SOFTWARE EM REDE S.A. | 187 | 6.61 |
| 2. | Charles Bomberry | 102 | 6.59 |
| 3. | Prezi | 646 | 6.45 |
| 4. | Legion Athletics | 233 | 6.43 |
| 5. | Paylivre | 107 | 6.30 |
| 6. | Man Crates | 287 | 6.29 |
| 7. | Toon Boom Animation Inc. | 214 | 6.25 |
| 8. | Buildium | 962 | 6.21 |
| 9. | Codecademy | 672 | 6.09 |
| 10. | Svenska Mässan Gothia Towers AB | 197 | 6.03 |
| 1. | Charles Bomberry | 1,158 | 6.68 |
| 2. | Nites International LLC | 608 | 6.66 |
| 3. | Primex Family of Companies | 549 | 6.66 |
| 4. | Probitas ITC SRL | 629 | 6.51 |
| 5. | BloomBoard | 1,188 | 6.44 |
| 6. | Heap | 735 | 6.36 |
| 7. | Svenska Mässan Gothia Towers AB | 2,036 | 6.32 |
| 8. | Prezi | 7,356 | 6.32 |
| 9. | Man Crates | 4,285 | 6.28 |
| 10. | Toon Boom Animation Inc. | 2,377 | 6.24 |
Net Promoter Score
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Nebula d.o.o. | 381 | +90 |
| 2. | HiB Ltd | 189 | +83 |
| 3. | VitaMoment GmbH | 301 | +83 |
| 4. | Wavenet Limited | 453 | +80 |
| 5. | Freshly Cosmetics | 3,593 | +74 |
| 6. | Toon Boom Animation Inc. | 119 | +64 |
| 7. | Gym+Coffee | 447 | +64 |
| 8. | PerfectDraft Europe | 234 | +62 |
| 9. | Fond of GmbH | 223 | +61 |
| 10. | Koala | 721 | +61 |
| 1. | Orion Advisor Solutions | 1,071 | +95 |
| 2. | Nebula d.o.o. | 4,605 | +89 |
| 3. | CER Groupe | 686 | +84 |
| 4. | Wavenet Limited | 2,570 | +84 |
| 5. | VitaMoment GmbH | 3,094 | +78 |
| 6. | Swell Imp. Com. Prod. de Iluminação S.A. | 510 | +74 |
| 7. | Freshly Cosmetics | 33,664 | +70 |
| 8. | iWeb Technologies | 947 | +67 |
| 9. | Toon Boom Animation Inc. | 1,338 | +65 |
| 10. | Bra Sommarmobler | 591 | +64 |
Benchmark by support team size
Customer Satisfaction Score
Customer Effort Score
Net Promoter Score
Small support teams
Based on 349,167 ratings collected across companies with 1-10 support team members.
Medium support teams
Based on 706,047 ratings collected across companies with 11-25 support team members.
Large support teams
Based on 6,832,170 ratings collected across companies with more than 25 support team members.
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
| Country Scores | |
|---|---|
| - | |
| CSAT: | |
| 2-point scale: | - |
| 3-point scale: | - |
| 5-point scale: | - |
| 10-point scale: | - |
| CES: | - |
| NPS: | - |
Join the
leaders
Do you want to be a leader in customer experience? It’s easier with Nicereply. Start a 14-day trial and try all the features and benefits of getting real-time feedback with Nicereply.
