Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
20,251,962
Received feedbacks
16.3 %
Average survey
response rate
40,952
Active agents
30.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Fuse.Cloud | 112 | 100.00% | 100.00% | - |
| 2. | Daniel Adeyemo | 121 | - | 100.00% | - |
| 3. | Denise Easter | 156 | - | 99.36% | - |
| 4. | SkySlope | 992 | - | - | 99.29% |
| 5. | Project Wayfinder | 133 | - | - | - |
| 6. | MMK Systems doo | 110 | - | - | - |
| 7. | Mettler Toledo | 104 | - | 98.08% | - |
| 8. | WHCC | 153 | - | 97.39% | - |
| 9. | Audiolibrix | 104 | - | 97.12% | - |
| 10. | Sleeping Duck Pty Ltd | 239 | 100.00% | - | 96.52% |
| 1. | GMA Consult Group | 1,049 | - | 99.71% | - |
| 2. | SkySlope | 9,227 | - | - | 99.51% |
| 3. | Daniel Adeyemo | 1,580 | - | 99.18% | - |
| 4. | Erika Zierath | 530 | - | 99.06% | - |
| 5. | UpTime Robot | 794 | - | 98.99% | - |
| 6. | Showpad nv | 642 | - | 98.29% | - |
| 7. | Ben Aldridge | 815 | - | 98.28% | - |
| 8. | Andrew Hanhauser | 518 | - | 98.26% | - |
| 9. | Willem Driessen | 2,832 | - | 98.16% | - |
| 10. | Tofugu | 1,629 | 98.04% | - | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Toon Boom Animation Inc. | 135 | 6.33 |
| 2. | Attune Insurance Services, LLC | 477 | 6.25 |
| 3. | Codecademy | 558 | 6.17 |
| 4. | CareAcademy | 1,260 | 5.84 |
| 5. | VGW Holdings Ltd | 5,699 | 4.43 |
| 6. | limehome GmbH | 224 | 4.14 |
| 7. | Life360 Inc. | 17,206 | 3.87 |
| 8. | roadsurfer GmbH | 2,443 | 3.79 |
| 1. | Charles Bomberry | 974 | 6.74 |
| 2. | MyBinding.com | 536 | 6.55 |
| 3. | BloomBoard | 835 | 6.44 |
| 4. | Toon Boom Animation Inc. | 1,894 | 6.32 |
| 5. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 754 | 6.23 |
| 6. | Willem Driessen | 1,287 | 6.17 |
| 7. | Codecademy | 6,771 | 6.13 |
| 8. | Audicus | 1,178 | 6.11 |
| 9. | Attune Insurance Services, LLC | 5,660 | 6.10 |
| 10. | Prezi | 1,240 | 6.01 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,351 | +85 |
| 2. | Sanvivo | 529 | +81 |
| 3. | Telesystem | 190 | +81 |
| 4. | Learning Genie Inc. | 254 | +78 |
| 5. | PJ Lhuillier Inc | 211 | +75 |
| 6. | Dermot Doyle | 530 | +75 |
| 7. | PJLI | 186 | +72 |
| 8. | Leviton Manufacturing Co., Inc. | 106 | +71 |
| 9. | Freshly Cosmetics | 1,305 | +70 |
| 10. | VitaMoment GmbH | 954 | +67 |
| 1. | CER Groupe | 770 | +93 |
| 2. | Learning Genie Inc. | 9,545 | +82 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 10,131 | +81 |
| 4. | Sanvivo | 617 | +81 |
| 5. | PJ Lhuillier Inc | 2,233 | +79 |
| 6. | HiB Ltd | 1,104 | +76 |
| 7. | Leviton Manufacturing Co., Inc. | 1,247 | +75 |
| 8. | PJLI | 797 | +74 |
| 9. | VitaMoment GmbH | 8,614 | +72 |
| 10. | Freshly Cosmetics | 38,245 | +72 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 429,831 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 548,964 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 7,175,021 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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