Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
response rate
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show leaderboard for
Customer Satisfaction Score
| Position | Company name | Ratings | 2-point scale | 3-point scale | 5-point scale | 10-point scale |
|---|---|---|---|---|---|---|
| 1. | ESET | 158 | - | 100.00% | - | - |
| 2. | Mike Douse | 113 | - | 100.00% | - | - |
| 3. | SkySlope | 646 | - | - | - | 99.54% |
| 4. | IT Department | 243 | - | - | - | 99.18% |
| 5. | GMA Consult Group | 194 | - | 98.97% | - | - |
| 6. | Happiful | 191 | - | 98.95% | - | - |
| 7. | Sleeping Duck Pty Ltd | 1,402 | - | - | - | 98.64% |
| 8. | FightCamp | 123 | - | 98.37% | - | - |
| 9. | Tofugu | 160 | 98.13% | - | - | - |
| 10. | Hampton Products International Corp | 213 | 98.12% | - | - | - |
| 1. | Ben Aldridge | 807 | - | 99.50% | - | - |
| 2. | SkySlope | 7,606 | - | - | - | 99.33% |
| 3. | IT Department | 1,951 | - | - | - | 99.33% |
| 4. | GMA Consult Group | 2,737 | - | 99.09% | - | - |
| 5. | Andrew Hanhauser | 744 | - | 99.06% | - | - |
| 6. | Mike Douse | 751 | - | 98.54% | - | - |
| 7. | Quintech | 1,028 | - | 98.44% | - | - |
| 8. | Man Crates | 7,367 | - | 98.43% | - | - |
| 9. | ESET | 966 | - | 98.03% | - | - |
| 10. | Sleeping Duck Pty Ltd | 20,543 | - | - | - | 97.99% |
Customer Effort Score
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Charles Bomberry | 107 | 6.56 |
| 2. | BloomBoard | 132 | 6.39 |
| 3. | Legion Athletics | 225 | 6.38 |
| 4. | Sam Jividen | 257 | 6.36 |
| 5. | Prezi | 674 | 6.25 |
| 6. | Svenska Mässan Gothia Towers AB | 168 | 6.22 |
| 7. | FightCamp | 143 | 6.17 |
| 8. | Toon Boom Animation Inc. | 188 | 6.16 |
| 9. | Buildium | 1,069 | 6.15 |
| 10. | Unbounce | 257 | 6.07 |
| 1. | Primex Family of Companies | 629 | 6.64 |
| 2. | Charles Bomberry | 1,168 | 6.62 |
| 3. | Probitas ITC SRL | 530 | 6.54 |
| 4. | BloomBoard | 1,454 | 6.49 |
| 5. | Heap | 834 | 6.47 |
| 6. | Koala | 6,382 | 6.37 |
| 7. | Toon Boom Animation Inc. | 2,522 | 6.30 |
| 8. | Man Crates | 5,675 | 6.27 |
| 9. | Legion Athletics | 3,553 | 6.24 |
| 10. | Prezi | 7,391 | 6.19 |
Net Promoter Score
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Orion Advisor Solutions | 179 | +97 |
| 2. | Wavenet Limited | 224 | +91 |
| 3. | Nebula d.o.o. | 417 | +89 |
| 4. | VitaMoment GmbH | 439 | +80 |
| 5. | Freshly Cosmetics | 3,431 | +72 |
| 6. | Fond of GmbH | 202 | +70 |
| 7. | Toon Boom Animation Inc. | 126 | +68 |
| 8. | Interdrinks | 337 | +67 |
| 9. | Bra Sommarmobler | 103 | +66 |
| 10. | Koala | 1,376 | +59 |
| 1. | Orion Advisor Solutions | 1,646 | +96 |
| 2. | Nebula d.o.o. | 4,537 | +87 |
| 3. | Wavenet Limited | 2,218 | +86 |
| 4. | CommonLit | 2,549 | +82 |
| 5. | Swell Imp. Com. Prod. de Iluminação S.A. | 601 | +77 |
| 6. | VitaMoment GmbH | 1,035 | +77 |
| 7. | Puzzel AS | 1,568 | +75 |
| 8. | iWeb Technologies | 521 | +74 |
| 9. | VX-Tech France | 577 | +74 |
| 10. | Freshly Cosmetics | 10,936 | +73 |
Benchmark by support team size
Customer Satisfaction Score
Customer Effort Score
Net Promoter Score
Small support teams
Based on 393,483 ratings collected across companies with 1-10 support team members.
Medium support teams
Based on 589,972 ratings collected across companies with 11-25 support team members.
Large support teams
Based on 6,328,688 ratings collected across companies with more than 25 support team members.
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
| Country Scores | |
|---|---|
| - | |
| CSAT: | |
| 2-point scale: | - |
| 3-point scale: | - |
| 5-point scale: | - |
| 10-point scale: | - |
| CES: | - |
| NPS: | - |
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leaders
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