Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
response rate
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show leaderboard for
Customer Satisfaction Score
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Front | 122 | - | 100.00% | - |
| 2. | IT Department | 107 | - | - | 99.07% |
| 3. | WHCC | 310 | - | 99.03% | - |
| 4. | FM | 144 | - | 98.61% | - |
| 5. | Tofugu | 354 | 98.59% | - | - |
| 6. | GMA Consult Group | 202 | - | 98.51% | - |
| 7. | Man Crates | 802 | - | 98.25% | - |
| 8. | Neleman (Wolk B.V.) | 232 | - | 97.84% | - |
| 9. | Happiful | 173 | - | 97.69% | - |
| 10. | Sleeping Duck Pty Ltd | 1,393 | - | - | 97.63% |
| 1. | Ben Aldridge | 810 | - | 99.51% | - |
| 2. | Robert Cunning Barbaro | 1,400 | 99.50% | 100.00% | - |
| 3. | GMA Consult Group | 2,743 | - | 99.34% | - |
| 4. | IT Department | 1,816 | - | - | 99.34% |
| 5. | SkySlope | 8,290 | - | - | 99.32% |
| 6. | Andrew Hanhauser | 846 | - | 99.29% | - |
| 7. | Quintech | 1,003 | - | 98.31% | - |
| 8. | US Mobile Inc | 30,383 | - | 98.20% | - |
| 9. | Man Crates | 9,329 | - | 98.12% | - |
| 10. | Datawrapper GmbH | 612 | - | 98.04% | - |
Customer Effort Score
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Charles Bomberry | 107 | 6.50 |
| 2. | Svenska Mässan Gothia Towers AB | 172 | 6.50 |
| 3. | Toon Boom Animation Inc. | 248 | 6.27 |
| 4. | Caitlin Jones | 901 | 6.22 |
| 5. | Man Crates | 885 | 6.19 |
| 6. | Prezi | 520 | 6.18 |
| 7. | roadsurfer GmbH | 244 | 6.14 |
| 8. | Unbounce | 298 | 6.11 |
| 9. | Attune Insurance Services, LLC | 716 | 6.11 |
| 10. | Paylivre | 1,303 | 6.08 |
| 1. | Primex Family of Companies | 706 | 6.62 |
| 2. | Charles Bomberry | 1,104 | 6.62 |
| 3. | Probitas ITC SRL | 514 | 6.50 |
| 4. | Heap | 834 | 6.47 |
| 5. | BloomBoard | 1,513 | 6.43 |
| 6. | Koala | 13,927 | 6.39 |
| 7. | Toon Boom Animation Inc. | 2,622 | 6.34 |
| 8. | Public Goods | 2,661 | 6.32 |
| 9. | PSPDFKit GmbH | 508 | 6.29 |
| 10. | Legion Athletics | 4,025 | 6.27 |
Net Promoter Score
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Orion Advisor Solutions | 137 | +94 |
| 2. | Nebula d.o.o. | 337 | +90 |
| 3. | Wavenet Limited | 177 | +85 |
| 4. | iWeb Technologies | 102 | +80 |
| 5. | Puzzel AS | 131 | +77 |
| 6. | Catherine Cu | 166 | +73 |
| 7. | Fond of GmbH | 314 | +72 |
| 8. | Neleman (Wolk B.V.) | 109 | +69 |
| 9. | Toon Boom Animation Inc. | 117 | +66 |
| 10. | Interdrinks | 290 | +65 |
| 1. | Orion Advisor Solutions | 1,745 | +96 |
| 2. | Nebula d.o.o. | 4,663 | +87 |
| 3. | Wavenet Limited | 2,211 | +86 |
| 4. | CommonLit | 2,580 | +82 |
| 5. | Borè srl | 1,774 | +79 |
| 6. | Puzzel AS | 1,903 | +75 |
| 7. | Swell Imp. Com. Prod. de Iluminação S.A. | 560 | +73 |
| 8. | Neleman (Wolk B.V.) | 1,922 | +70 |
| 9. | TradeTracker | 864 | +68 |
| 10. | Toon Boom Animation Inc. | 1,505 | +68 |
Benchmark by support team size
Customer Satisfaction Score
Customer Effort Score
Net Promoter Score
Small support teams
Based on 379,023 ratings collected across companies with 1-10 support team members.
Medium support teams
Based on 701,196 ratings collected across companies with 11-25 support team members.
Large support teams
Based on 5,831,008 ratings collected across companies with more than 25 support team members.
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
| Country Scores | |
|---|---|
| - | |
| CSAT: | |
| 2-point scale: | - |
| 3-point scale: | - |
| 10-point scale: | - |
| CES: | - |
| NPS: | - |
Join the
leaders
Do you want to be a leader in customer experience? It’s easier with Nicereply. Start a 14-day trial and try all the features and benefits of getting real-time feedback with Nicereply.
