Customer happiness

Benchmark

Take a look at top-performing companies & compare yourself against key performance metrics.

15,278,325
256,528
19.4%
33.0%

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

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Customer Satisfaction Score

Position Company name Ratings 2-point scale 3-point scale 5-point scale 10-point scale
1. ESET 158 - 100.00% - -
2. Mike Douse 113 - 100.00% - -
3. SkySlope 646 - - - 99.54%
4. IT Department 243 - - - 99.18%
5. GMA Consult Group 194 - 98.97% - -
6. Happiful 191 - 98.95% - -
7. Sleeping Duck Pty Ltd 1,402 - - - 98.64%
8. FightCamp 123 - 98.37% - -
9. Tofugu 160 98.13% - - -
10. Hampton Products International Corp 213 98.12% - - -
1. Ben Aldridge 807 - 99.50% - -
2. SkySlope 7,606 - - - 99.33%
3. IT Department 1,951 - - - 99.33%
4. GMA Consult Group 2,737 - 99.09% - -
5. Andrew Hanhauser 744 - 99.06% - -
6. Mike Douse 751 - 98.54% - -
7. Quintech 1,028 - 98.44% - -
8. Man Crates 7,367 - 98.43% - -
9. ESET 966 - 98.03% - -
10. Sleeping Duck Pty Ltd 20,543 - - - 97.99%

Customer Effort Score

Position Company name Ratings Customer effort score
1. Charles Bomberry 107 6.56
2. BloomBoard 132 6.39
3. Legion Athletics 225 6.38
4. Sam Jividen 257 6.36
5. Prezi 674 6.25
6. Svenska Mässan Gothia Towers AB 168 6.22
7. FightCamp 143 6.17
8. Toon Boom Animation Inc. 188 6.16
9. Buildium 1,069 6.15
10. Unbounce 257 6.07
1. Primex Family of Companies 629 6.64
2. Charles Bomberry 1,168 6.62
3. Probitas ITC SRL 530 6.54
4. BloomBoard 1,454 6.49
5. Heap 834 6.47
6. Koala 6,382 6.37
7. Toon Boom Animation Inc. 2,522 6.30
8. Man Crates 5,675 6.27
9. Legion Athletics 3,553 6.24
10. Prezi 7,391 6.19

Net Promoter Score

Position Company name Ratings Net promoter score
1. Orion Advisor Solutions 179 +97
2. Wavenet Limited 224 +91
3. Nebula d.o.o. 417 +89
4. VitaMoment GmbH 439 +80
5. Freshly Cosmetics 3,431 +72
6. Fond of GmbH 202 +70
7. Toon Boom Animation Inc. 126 +68
8. Interdrinks 337 +67
9. Bra Sommarmobler 103 +66
10. Koala 1,376 +59
1. Orion Advisor Solutions 1,646 +96
2. Nebula d.o.o. 4,537 +87
3. Wavenet Limited 2,218 +86
4. CommonLit 2,549 +82
5. Swell Imp. Com. Prod. de Iluminação S.A. 601 +77
6. VitaMoment GmbH 1,035 +77
7. Puzzel AS 1,568 +75
8. iWeb Technologies 521 +74
9. VX-Tech France 577 +74
10. Freshly Cosmetics 10,936 +73

Benchmark by support team size

 
Star icon Customer Satisfaction Score
User icon Customer Effort Score
Amplifier icon Net Promoter Score
House icon

Small support teams

Based on 393,483 ratings collected across companies with 1-10 support team members.

95%
2-point scale
73%
3-point scale
88%
5-point scale
84%
10-point scale
5.92
Average CES
+54
NPS Score
Building icon

Medium support teams

Based on 589,972 ratings collected across companies with 11-25 support team members.

95%
2-point scale
87%
3-point scale
72%
5-point scale
86%
10-point scale
5.94
Average CES
+44
NPS Score
Skyscraper icon

Large support teams

Based on 6,328,688 ratings collected across companies with more than 25 support team members.

82%
2-point scale
85%
3-point scale
66%
5-point scale
85%
10-point scale
5.54
Average CES
+39
NPS Score
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Compare Yourself

Popular quote says: "Benchmark your performance against your best competitors. Think how you can beat them next time." To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can find their scores in the Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores
  -
CSAT:
2-point scale: -
3-point scale: -
5-point scale: -
10-point scale: -
CES: -
NPS: -
 

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leaders

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