Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

19,479,023

Received feedbacks

An overview of Nicereply data

16.3 %

Average survey
response rate

An overview of Nicereply data

44,276

Active agents

An overview of Nicereply data

30.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Erika Zierath 101 - 100.00% -
2. Sleeping Duck Pty Ltd 413 100.00% - 98.46%
3. SkySlope 858 - - 98.48%
4. WHCC 182 - 98.35% -
5. GMA Consult Group 113 - 98.23% -
6. BrightStar Care 135 - - 97.78%
7. Tofugu 132 97.73% - -
8. Audiolibrix 131 - 97.71% -
9. Mike Douse 151 - 97.35% -
10. Andersen & Martin A/S 111 - 97.30% -
1. WarmUp Inbox 724 - 99.72% -
2. SkySlope 8,791 - - 99.55%
3. GMA Consult Group 1,109 - 99.46% -
4. Mike Douse 1,484 - 98.99% -
5. Willem Driessen 4,537 - 98.68% -
6. Orchard House Computers 868 - 98.50% -
7. XRLLC 4,562 - 98.40% -
8. Showpad nv 758 - 98.15% -
9. Tofugu 1,804 98.06% - -
10. Ben Aldridge 1,158 - 97.93% -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Toon Boom Animation Inc. 157 6.23
2. Attune Insurance Services, LLC 534 6.16
3. Audicus 118 6.08
4. Codecademy 586 6.06
5. CareAcademy 1,460 5.75
6. roadsurfer GmbH 1,320 5.10
7. Life360 Inc. 14,637 4.57
8. limehome GmbH 160 4.31
9. VGW Holdings Ltd 4,471 4.20
1. Charles Bomberry 1,049 6.75
2. BloomBoard 839 6.38
3. MyBinding.com 613 6.37
4. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 662 6.24
5. Toon Boom Animation Inc. 1,962 6.23
6. Willem Driessen 2,007 6.20
7. Prezi 1,959 6.12
8. Codecademy 7,667 6.09
9. Audicus 903 6.09
10. Attune Insurance Services, LLC 6,132 5.99

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. Dermot Doyle 609 +75
2. VitaMoment GmbH 802 +74
3. Telesystem 211 +74
4. Freshly Cosmetics 2,796 +73
5. PJ Lhuillier Inc 350 +73
6. Leviton Manufacturing Co., Inc. 102 +72
7. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 189 +70
8. Fond of GmbH 552 +60
9. Xapo Bank Limited 146 +59
10. weLOG GmbH 571 +58
1. CER Groupe 610 +91
2. Learning Genie Inc. 544 +79
3. HiB Ltd 1,180 +78
4. VitaMoment GmbH 7,225 +77
5. PJ Lhuillier Inc 998 +76
6. Leviton Manufacturing Co., Inc. 746 +76
7. Fond of GmbH 6,608 +73
8. Freshly Cosmetics 39,100 +71
9. Alloys 558 +70
10. Meagan Sargent 1,483 +63

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 406,629 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
72%
3-point scale
91%
5-point scale
86%
10-point scale
5.47
Average CES
+54
NPS Score
Building icon

Medium

support teams

Based on 536,278 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

96%
2-point scale
88%
3-point scale
83%
5-point scale
87%
10-point scale
5.89
Average CES
+40
NPS Score
Skyscraper icon

Large

support teams

Based on 8,202,091 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

77%
2-point scale
84%
3-point scale
78%
5-point scale
83%
10-point scale
4.94
Average CES
+41
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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