Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

17,266,584

Received feedbacks

An overview of Nicereply data

17.6 %

Average survey
response rate

An overview of Nicereply data

45,227

Active agents

An overview of Nicereply data

29.0 %

Measure multiple
metrics

Leaderboards illustration

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. GMA Consult Group 116 - 100.00% -
2. SkySlope 599 - - 99.33%
3. Tofugu 130 99.23% - -
4. IT Department 124 - - 99.19%
5. Ridestore 560 - 98.75% -
6. ESET 138 - 98.55% -
7. Svenska Mässan Gothia Towers AB 252 98.41% - -
8. Man Crates 359 - 98.33% -
9. Hampton Products International Corp 107 98.13% - -
10. Sleeping Duck Pty Ltd 431 100.00% - 97.86%
1. SkySlope 7,597 - - 99.54%
2. GMA Consult Group 1,703 - 99.35% -
3. IT Department 1,971 - - 98.93%
4. Andrew Hanhauser 611 - 98.85% -
5. Man Crates 8,094 - 98.83% -
6. Mike Douse 1,026 - 98.51% -
7. Tofugu 2,298 98.35% - -
8. Robert Barbaro 1,377 98.33% - -
9. Ridestore 3,675 - 98.29% -
10. ActiveNow Sp. z o.o. 577 100.00% - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Svenska Mässan Gothia Towers AB 108 6.61
2. Charles Bomberry 113 6.60
3. Prezi 440 6.35
4. Buildium 1,068 6.27
5. Toon Boom Animation Inc. 204 6.16
6. Man Crates 132 6.08
7. Codecademy 626 5.97
8. MedExpress Entreprises Ltd 1,100 5.80
9. CareAcademy 957 5.71
10. roadsurfer GmbH 945 5.66
1. Primex Family of Companies 541 6.68
2. Nites International LLC 585 6.67
3. Charles Bomberry 1,196 6.64
4. OUTSYSTEMS - SOFTWARE EM REDE S.A. 1,028 6.59
5. Probitas ITC SRL 537 6.52
6. BloomBoard 1,056 6.43
7. Legion Athletics 2,399 6.43
8. Prezi 6,997 6.36
9. Heap 682 6.36
10. Svenska Mässan Gothia Towers AB 2,012 6.33

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. Nebula d.o.o. 429 +87
2. Wavenet Limited 456 +80
3. HiB Ltd 134 +79
4. Fond of GmbH 471 +77
5. Learning Genie Inc. 367 +77
6. VitaMoment GmbH 698 +76
7. Koala 562 +76
8. Xapo Bank Limited 114 +72
9. Freshly Cosmetics 2,279 +71
10. Corey Johnson 158 +67
1. Orion Advisor Solutions 565 +96
2. Nebula d.o.o. 4,616 +89
3. CER Groupe 682 +85
4. Wavenet Limited 3,498 +82
5. Plan In 523 +77
6. VitaMoment GmbH 4,833 +76
7. Xapo Bank Limited 946 +76
8. Learning Genie Inc. 9,261 +76
9. HiB Ltd 912 +75
10. Freshly Cosmetics 46,903 +69

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 347,433 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
70%
3-point scale
91%
5-point scale
84%
10-point scale
5.90
Average CES
+55
NPS Score
Building icon

Medium

support teams

Based on 774,408 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

95%
2-point scale
88%
3-point scale
63%
5-point scale
86%
10-point scale
5.73
Average CES
+44
NPS Score
Skyscraper icon

Large

support teams

Based on 7,227,130 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

78%
2-point scale
84%
3-point scale
79%
5-point scale
84%
10-point scale
5.31
Average CES
+42
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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