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Surveys metrics

Get real-time quality feedback


Omnichannel satisfaction surveys

Ask your customers the right question at the right time with branded one-click surveys. Customize your surveys and add additional questions.

Choose a survey distribution that fits your need. Collect ratings with every interaction, automatically after an event occurs, or manually when how want to.

Analytics

Understand your customers


Analytics & Insights

Uncover insights about customer satisfaction, loyalty, advocacy and more. Predict trends with real-time CSAT, CES and NPS ratings and charts.

Recognize support heroes with leaderboards and drill downs stats per team and agent. Stay on top of your customer experience with regular reports and notifications delivered directly to your inbox.

Learn more about Analytics & Insights »

Feedback loop

Take action to improve


Close the Feedback Loop

Improve your customer experience based on customer feedback.

Monitor and manage negative ratings. Every dissatisfied customer is highlighted, so you can take proper action to recover potentially lost customers.

Learn how our customers use Nicereply »

Integrate Nicereply with your favourite app


Unleash the true power of Nicereply by cooperating with multitude of
systems and applications.

Trusted by hundreds of companies


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Drive your customer experience, with 5,069,838 ratings collected.

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