Customer Experience Platform

Don’t miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click feedback surveys from Nicereply to increase the volume of insights you receive.
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Helping teams
fix their issues

Todd Guzman

The sheer volume of feedback has increased, which gives us more data and a clearer picture of how we are going. Before Nicereply, feedback was less frequent - often when they were either very happy or very disappointed, and this was often long after the initial customer interaction

Todd Guzman | Sydney, Australia | Furniture industry
50-100 Team size
Kenji Hayward

If you want to understand your customers, you need to ask for feedback! You’d be surprised how much great insight they’re willing to give. Nicereply makes it simple for your team to develop a scaled customer feedback machine that is measurable, and it can help your team give world-class support.

Kenji Hayward | San Francisco, California | Software
100-200 Team size
James Stillian

By providing us a way to take “mid-conversation” CSAT we could affect a shift in the way we handled our queue, freeing up agents to handle tickets more effectively and giving our customers a chance to provide feedback every step of the way! It was also the first time our non-voice agents received real time feedback on their performance and could adjust course during the conversation if necessary.

James Stillian | San Mateo, California | E-commerce
50-100 Team size
Antonio King

Email surveys, amirite? Sure, the easiest to deploy, but the response rates weren’t to my liking. We averaged 15%-17% response rate from email a week. Instead, we replaced it with the in-signature method that Nicereply advocates for heavily as a better means of collecting more ratings. Replacing Zendesk’s CSAT with Nicereply, we saw a 20%-30% increase in CSAT response ratings per week. Pulling last week’s numbers, we had a CSAT response rate of 58% which is almost unheard of.

Antonio King | Boulder, Colorado | Clothing
1-50 Team size
Aisha Strauss

Nicereply gave us a consistent metric to assess the effectiveness of each of our customer service representatives. This provides greater transparency for employees and managers. At the same time, we have insight into what our customers are saying about each interaction in real-time combined with the ability to immediately address their issues.

Aisha Strauss
Sense Labs | Cambridge, Massachusetts | Consumer electronics
1-50 Team size

Variety of
Experience Surveys

Get insights into customer satisfaction, loyalty, advocacy, and more with Nicereply's one-click surveys

Combine Survey

Choose how & when you want to survey your customers. Include surveys in every response, send post-resolution email surveys, get customer feedback on your website user experience, or use survey link URLs.

Email Surveys

Survey your customers automatically after you resolve a ticket, conversation, deal, or chat. Once set, you don't have to do a thing.

Trigger preview
How nice was my reply?
CES Trigger NPS Trigger
Get a better idea of what works to keep your customers satisfied.

Email Surveys

Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.

Signature preview

Hello Christopher,

I have thoroughly investigated your ticket and everything should be working again. Thank you for reaching out! If you need anything else, just let me know.

Have a fantastic day,

How nice was my reply?
CSAT Smileys Email signature CSAT Stars Email signature CSAT Stars Email signature CSAT Thumbs Email signature CES Email signature NPS Email signature


See feedback directly in your CRM

See feedback from your customers, pushed to their tickets, conversations, deals, etc. in the form of a note and a tag.

Sync agents & customers

Automatically import customers & support agents from your helpdesk with 1 click.

Trust Nicereply

Thomson Reuters
Pixel Federation

Helped over 1,600 companies improve their customer support

10years in business

Over 250k agents rated via Nicereply

More than 15M surveys filled

98% satisfaction on G2, Capterra and Zendesk

Lenovo Microsoft HubSpot

Helped over 1,600 companies improve their customer support

10years in business

AMC NETWORKS Thomson Reuters Prezi
Shinesty Pixel Federation O2

Over 250k agents rated via Nicereply

More than 15M surveys filled

Unbounce ESET Sygic
Flickr Pandora Front

98% satisfaction on G2, Capterra and Zendesk

Katka & Igor

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