With all the metrics at your service, you can ask your customers the right questions at the right time to receive quality feedback.
Make your customer care personal. Let customers express their satisfaction with your support representatives.
Learn about CSAT
Let customers tell you where your customer service falls short. Then tune up your service to make it easy to use.
Learn about CES
Get to know what customers think about your brand and take the right steps to build their loyalty.
Learn about NPS
Start your test drive,
14 days free & no credit card required.
Import users, push rating value & comment to Desk.com and jump to relevant cases in one click.
Integration with desk.com
Import users, push rating value & comment to Zendesk and jump to relevant tickets in one click.
Integration with Zendesk
Import users, push rating value & comment to Helpscout.net and jump to relevant cases in one click.
Integration with Help Scout
Embed CSAT into your email template and jump to rated cases in one click.
Integration with Salesforce
“All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness.”
Technical Support Samurai
“We're so obsessed with our Nicereply score that we made a t-shirt out of it.”
“Nicereply allows Xamarin to get instant feedback from our customers and allows our team to know that we're doing the best we can for our customers.”
Director of Customer Support