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Surveys metrics

Get real-time customer feedback

Omnichannel satisfaction surveys

Ask your customers the right question at the right time with branded one-click surveys. Customize your surveys and add additional questions.

Choose a survey distribution that fits your need. Collect feedback in every conversation, automatically after a case is resolved, or manually when you want to.

Learn more about Surveys & Distribution »


Understand your customers

Analytics & Insights

Uncover insights about customer satisfaction, loyalty, advocacy and more. Measure improvements and predict future trends with real-time CSAT, CES and NPS feedback.

Recognize support heroes with leaderboards and drill downs stats per team and agent. Stay on top of your customer experience with regular reports and notifications delivered directly to your inbox.

Learn more about Analytics & Insights »

Feedback loop

Take action to improve

Close the feedback loop

Improve your customer experience based on customer feedback.

Monitor and manage negative ratings. Every dissatisfied customer is highlighted, so you can take proper action to recover potentially lost customers.

Learn more about Closing the feedback loop »


Reward your agents

Rewards & Recognition

Motivate your agents to perform better. Use Nicereply data to calculate a motivational variable for your agents' salaries.

Our clients reported seeing increased conversion rates, more feedback and an overall better atmosphere in the team once implemented.

Read more about how our client motivates their agents.

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