Nicereply | Customer Satisfaction Survey, NPS & CES

Provide outstanding customer experience

With all the metrics at your service, you can ask your customers the right questions at the right time to receive quality feedback.

Customer Satisfaction Score

Track your support quality

Make your customer care personal. Let customers express their satisfaction with your support representatives.

Learn about CSAT

Customer Effort Score

Make being your customer easy

Let customers tell you where your customer service falls short. Then tune up your service to make it easy to use.

Learn about CES

Net Promoter Score

Build loyal customer base

Get to know what customers think about your brand and take the right steps to build their loyalty.

Learn about NPS

Ready to give it a try?

Start 14-day free trial

Start your test drive,
14 days free & no credit card required.

Integrate Nicereply with your favourite app

Import users, push rating value & comment to Desk.com and jump to relevant cases in one click.

Integration with desk.com

Import users, push rating value & comment to Zendesk and jump to relevant tickets in one click.

Integration with Zendesk

Import users, push rating value & comment to Helpscout.net and jump to relevant cases in one click.

Integration with Help Scout

Embed CSAT into your email template and jump to rated cases in one click.

Integration with Salesforce

Nicereply also integrates with other systems

“All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness.”

Ryan LaBarge
Technical Support Samurai

“We're so obsessed with our Nicereply score that we made a t-shirt out of it.”

Ricky Raykhenberg
Success Engineer

“Nicereply allows Xamarin to get instant feedback from our customers and allows our team to know that we're doing the best we can for our customers.”

Chris Hardy
Director of Customer Support

All-in-one Customer Satisfaction Survey Tool

Provide outstanding customer experience

Customer Satisfaction Score

Customer Effort Score

Net Promoter Score

Ready to give it a try?

Integrate Nicereply with your favourite app

Nicereply also integrates with other systems

Join leaders in customer happiness

Product

Integrations

Others

About