Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.
Benefit from multiple survey distribution methods. Need an example? You can measure
Customer Satisfaction in the signature of every email you send,
Customer Effort Score with a trigger after a ticket is closed.
Mix and match distribution methods with surveys to fit your customers.
Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.
See feedback from your customers ratings pushed to the relevant tickets in the form of a note.
Beside the note, Nicereply will automatically save a rating as a custom field.
Identify feedback in context with a direct link to the rated ticket.
Sync all your LiveAgent users to Nicereply with one click. New users added afterwards will receive an automated email with login instructions.
Customers often don’t share their name in feedback forms. Nicereply will automatically add customer names based on the ticket ID, so you don't need to ask for a name on your surveys.
Set automation rules based on the rating values. Want to reach out to customers whose CSAT was low? How about asking those who were satisfied for a referral?
More responses mean more feedback. Customers who measure Customer Satisfaction in every email signature with Nicereply report 200% higher response rates than before.
Instead of sending a Customer Satisfaction after a ticket is closed measure it in every email signature. Use that “email slot” for another survey to get more feedback without sending more emails.