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Take full control of your surveys



Metrics
Icon Deeper

Get deeper understanding of your customers


Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.

Distribution
Distribution

Survey the right way


Benefit from multiple survey distribution methods. Need an example? You can measure Customer Satisfaction in the signature of every email you send, Customer Effort Score with a trigger after a ticket is closed and Net Promoter Score automatically 3 months after a purchase.

Mix and match distribution methods with surveys to fit your customers.

Customise

Icon Customise

Choose what you want your customers to see


Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.




LiveAgent Help Desk integration



CSAT Push

Background image

Find & Remove Friction Points



Icon Ratings

Ratings & Comments as notes in LiveAgent

See feedback from your customers ratings pushed to the relevant tickets in the form of a note.


Icon Fields

Rating as a custom field in LiveAgent

Beside the note, Nicereply will automatically save a rating as a custom field.


Icon Backlink

Ticket backlink

Identify feedback in context with a direct link to the rated ticket.


Icon Agent sync

Agents sync

Sync all your LiveAgent users to Nicereply with one click. New users added afterwards will receive an automated email with login instructions.


Icon Customer sync

Customer sync

Customers often don’t share their name in feedback forms. Nicereply will automatically add customer names based on the ticket ID, so you don't need to ask for a name on your surveys.


Icon Rules

Rules based on rating values

Set automation rules based on the rating values. Want to reach out to customers whose CSAT was low? How about asking those who were satisfied for a referral?




LiveAgent Live Chat integration



CSAT Push






Get more feedback than ever before



Icon Response

Increase response rates


More responses mean more feedback. Customers who measure Customer Satisfaction in every email signature with Nicereply report 200% higher response rates than before.


Icon Mail

Less emails


Instead of sending a Customer Satisfaction after a ticket is closed measure it in every email signature. Use that “email slot” for another survey to get more feedback without sending more emails.

Customers Surveys

You only pay for surveys that bring in results


20% discount for accounts with LiveAgent integration
Mini

Mini

$39
per month, billed monthly Save SAVE $120 per year
100 responses/month
3 user accounts
Try for free
All features and
great support included
Start

Start

$79
per month, billed monthly Save SAVE $240 per year
250 responses/month
10 user accounts
Try for free
All features and
great support included
Grow

★ Grow ★
(most popular)

$159
per month, billed monthly Save SAVE $480 per year
1000 responses/month
25 user accounts
Try for free
All features and
great support included
Business

Business


$239
per month, billed monthly Save SAVE $720 per year
2500 responses/month
50 user accounts
Try for free
All features and
great support included

Start using Nicereply with your LiveAgent today



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