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Education & Development

How to Bring Creativity Into Your Customer Service Department

June 15, 2021 · 5 min read

Transitioning from Customer Support to Customer Experience with Grindr [Podcast]

June 10, 2021 · 2 min read

7 Important Customer Service Phrases to Use in 2021

June 8, 2021 · 5 min read

Effective Tips for Managing Chatbots in Customer Support

June 3, 2021 · 4 min read

Using CSAT Scores in Bonus Structure and Review Discussions at Argeweb

June 1, 2021 · 4 min read

Creating a Seamless Customer Experience with Rancher Labs (SUSE)

May 27, 2021 · 1 min read

Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have?

May 25, 2021 · 5 min read

Benefits of Measuring Three Satisfaction Metrics with Blueberry Markets

May 20, 2021 · 3 min read

36 Survey Questions to Ask in CSAT, NPS, and CES + One to Ask Yourself

May 18, 2021 · 5 min read

Working in Support

The Nuances and Importance of Content Moderation with Peak Support [Podcast]

May 13, 2021 · 2 min read

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