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Sending surveys automatically after a call is key for many support teams. Nicereply's integration offers a lot of flexibility to do just that.

Even better, agents can see previous ratings left by customers on Aircall, so they’re always prepared for the next interaction.

Robert Statsky
Robert Statsky
Director of Customer success at Aircall

Take full control of your surveys



Metrics
Icon Deeper

Get deeper understanding of your customers


Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.

Distribution
Distribution

Survey the right way


Benefit from multiple survey distribution methods. Need an example? You can measure Customer Satisfaction or Customer Effort Score with a trigger after a call is ended and send out Net Promoter Score campaign automatically every 3 months to measure customer loyalty.

Mix and match distribution methods with surveys to fit your customers.

Customise

Icon Customise

Choose what you want your customers to see


Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.




Aircall Logo

Aircall integration


Call image

1 Help desk call


Agent handles a call with your customer via Aircall.

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Survey form

2 Survey triggered


After the call ends Nicereply sends out a survey to your customer.

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Rating in Rating feed image

3 Feedback received


Nicereply collects feedback from your customer and records it in your Nicereply rating feed.

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Aircall pushed comment

4 Feedback pushed


Nicereply pushes the feedback to the relevant call record in form of a note and sets up Nicereply custom call field.

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Aircall Insight Card image

5 Aircall's insight cards


Thanks to Aircall's insight cards you can get to know your caller and anticipate their needs before the conversation even begins. Nicereply custom card shows the last feedback collected from the specific customer so you can get context and provide a quick, personalized service.

What's amazing is that this feature works not only in your Aircall account, but also in your help desk! So even if you're talking to your customers in your help desk portal you can see the caller info as soon as the phone rings and provide quality service tailored to their specific needs.

Annual billing

Save 20% with annual billing
Mini

Mini

$49
per month, billed monthly
$39
per month, billed annually Save SAVE $120 per year
100 responses/month
3 user accounts
Try for free
All features and
great support included
Start

Start

$99
per month, billed monthly
$79
per month, billed annually Save SAVE $240 per year
250 responses/month
10 user accounts
Try for free
All features and
great support included
Grow

★ Grow ★
(most popular)

$199
per month, billed monthly
$159
per month, billed annually Save SAVE $480 per year
1000 responses/month
25 user accounts
Try for free
All features and
great support included
Business

Business


$299
per month, billed monthly
$239
per month, billed annually Save SAVE $720 per year
2500 responses/month
50 user accounts
Try for free
All features and
great support included

Start using Nicereply with your Aircall today



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