As soon as your deal is won or lost your contact will receive an automated survey. You'll see the feedback directly in the rated deal, complete with numerical value and comment.
You can choose from multiple Satisfaction Metrics and Scales. Evaluate various aspects that influence deal win rates such as communication or product features with customizable CSAT surveys.
Available visuals include smiley faces, thumbs or stars. Evaluate your experience as a whole and identify your promoters with Net Promoter Score. You decide when the Nicereply survey is distributed to your contact - edit the number of hours since the resolution of the deal after which the survey is sent.
See contact ratings and feedback as a note on the related deal.
Nicereply will also sync the rating as a custom field in the rated deal for easy sorting and automation.
Identify feedback in context with direct link to the related deal.
Sync all your Pipedrive users to Nicereply with one click. New users added afterwards will receive an automated email with login instructions.
Customers often don’t share their name in feedback forms. Nicereply will automatically add contact names based on the deal ID, so you don't need to ask for a name on your surveys.
Set automation workflows based on the rating values. Want to reach out to customers whose CSAT was low? How about asking those who were satisfied for a referral?
Monitor and manage negative feedback. Every dissatisfied lead is highlighted, so you can take proper action to recover potentially lost customers and make sure the same mistake won't happen again. Uncover the reason why you’re losing deals and tackle the problem.
Make Nicereply surveys part of your everyday communication in Pipedrive. Collect feedback at every interaction with your Pipedrive contacts. Insert your survey to your email signature or any email template you send.