Wow Customers With Every Interaction: Customer Support at Mindvalley [Interview]

Wow Customers With Every Interaction: Customer Support at Mindvalley [Interview]

June 29, 2017 · 5 min read

A Guide to Supporting Non-Technical Customers

A Guide to Supporting Non-Technical Customers

June 21, 2017 · 5 min read

Bridge between the Cultures: Customer Support at DramaFever

Bridge between the Cultures: Customer Support at DramaFever

June 8, 2017 · 8 min read

8 Tips for Providing Excellent Customer Service from Award Winning Support Teams

8 Tips for Providing Excellent Customer Service from Award Winning Support Teams

March 22, 2017 · 5 min read

4 Big Customer Service Trends for 2017

4 Big Customer Service Trends for 2017

January 4, 2017 · 4 min read

The Best Customer Service Blogs in 2016

The Best Customer Service Blogs in 2016

December 28, 2016 · 5 min read

How to Write a Win-Win Refund Policy

How to Write a Win-Win Refund Policy

December 21, 2016 · 6 min read

Everything we changed in Nicereply

September 8, 2016 · 2 min read

How to Write User-Friendly Knowledge Base Articles

September 2, 2015 · 8 min read

In-signature Happiness Ratings for WiseStamp

August 5, 2015 · 1 min read

Empathy in Customer Care at ipsy

May 5, 2015 · 3 min read

Power of “Instant ratings”

April 23, 2015 · 2 min read

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