Working in Support

How Can Your Customer Service and Sales Teams Work Together

July 28, 2022 · 4 min read

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Content Pie#6: How to Get a Job as a Customer Service Representative

July 26, 2022 · 2 min read

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Rejecting Applicants: A Template for the Perfect Rejection Letter

June 30, 2022 · 5 min read

Working in Support

How to Run a Customer Service Metrics Healthcheck

March 29, 2022 · 5 min read

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Best Questions for Customer Satisfaction Survey

March 22, 2022 · 4 min read

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The Top 13 Inspiring Lady Bosses to Know in CX & Support

March 8, 2022 · 6 min read

How to Get Your First Job in Customer Support Resource

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How to Get Your First Job in Customer Support Resource

February 8, 2022 · 1 min read

9 Ways to Spring Clean Your Customer Support Team

Working in Support

9 Ways to Spring Clean Your Customer Support Team

February 1, 2022 · 6 min read

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A Starter’s Guide to Your First Month as a Customer Support Manager

January 18, 2022 · 6 min read

Working in Support

11 Best Practices for Managing Customer Feedback

December 21, 2021 · 6 min read

Working in Support

5 Customer Experience Concepts your Agents Need to Know (and How to Teach Them)

November 9, 2021 · 6 min read

Working in Support

7 Ways to Celebrate Customer Support Week

October 4, 2021 · 3 min read

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