Working in Support

Rejecting Applicants: A Template for the Perfect Rejection Letter

June 30, 2022 · 5 min read

Working in Support

How to Run a Customer Service Metrics Healthcheck

March 29, 2022 · 5 min read

Working in Support

The Top 13 Inspiring Lady Bosses to Know in CX & Support

March 8, 2022 · 6 min read

How to Get Your First Job in Customer Support Resource

Working in Support

How to Get Your First Job in Customer Support Resource

February 8, 2022 · 1 min read

9 Ways to Spring Clean Your Customer Support Team

Working in Support

9 Ways to Spring Clean Your Customer Support Team

February 1, 2022 · 6 min read

Working in Support

A Starter’s Guide to Your First Month as a Customer Support Manager

January 18, 2022 · 6 min read

Working in Support

11 Best Practices for Managing Customer Feedback

December 21, 2021 · 6 min read

Working in Support

5 Customer Experience Concepts your Agents Need to Know (and How to Teach Them)

November 9, 2021 · 6 min read

Working in Support

7 Ways to Celebrate Customer Support Week

October 4, 2021 · 3 min read

How To Move Your Support Team From Cherry Picking To Queue Crushing

Working in Support

How To Move Your Support Team From Cherry Picking To Queue Crushing

September 14, 2021 · 7 min read

Working in Support

The Value of Support Agent Writing with HelpScout [Podcast]

September 2, 2021 · 2 min read

Working in Support

Get Brand New Top Questions for CSAT, NPS & CES Resource

August 17, 2021 · 1 min read

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