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A Starter’s Guide to Your First Month as a Customer Support Manager

January 18, 2022 · 6 min read

Four Ways to Keep Your Team From Melting Down Through the Holidays

December 7, 2021 · 6 min read

Tackling Annual Planning for Support Teams

November 2, 2021 · 7 min read

How To Move Your Support Team From Cherry Picking To Queue Crushing

How To Move Your Support Team From Cherry Picking To Queue Crushing

September 14, 2021 · 7 min read

12 Questions You Should Ask When Interviewing an Outsourcer

August 3, 2021 · 7 min read

Successfully Scaling Support with CloudTalk [Podcast]

July 29, 2021 · 2 min read

How Do You Measure Your Customer Service Team’s Capacity?

July 27, 2021 · 6 min read

Maximizing Leadership Effectiveness through Support Operations with PostMates [Podcast]

April 15, 2021 · 2 min read

How three Heads of Support got their job

April 6, 2021 · 5 min read

5 Things To Do Instead of a Remote Team Retreat

March 30, 2021 · 5 min read

5 Ways Top Support Teams Show Love to Their Employees

February 11, 2021 · 6 min read

Considering the Benefits of Tiered Support with Shopify [Podcast]

January 7, 2021 · 1 min read

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