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How three Heads of Support got their job

April 6, 2021 · 5 min read

5 Things To Do Instead of a Remote Team Retreat

March 30, 2021 · 5 min read

5 Ways Top Support Teams Show Love to Their Employees

February 11, 2021 · 6 min read

A Starter’s Guide to Your First Month as a Customer Support Manager

January 12, 2021 · 6 min read

Considering the Benefits of Tiered Support with Shopify [Podcast]

January 7, 2021 · 1 min read

11 Templates to Communicate Reduced Service Hours over the Holidays

December 1, 2020 · 4 min read

Tackling Annual Planning for Support Teams

October 6, 2020 · 7 min read

5 Steps to Move from Reactive to Proactive Customer Support

September 29, 2020 · 5 min read

Aircall: Considering a Move to Remote Support? Go for it! [Podcast]

September 10, 2020 · 2 min read

Championing Anti-Racism Work Within Your Customer Support Team

July 21, 2020 · 6 min read

6 Ways to Communicate the Value of Support Team

May 26, 2020 · 6 min read

The 5 Professional Love Languages to Improve Your Team’s Connection

April 28, 2020 · 5 min read

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