Leadership A Starter’s Guide to Your First Month as a Customer Support Manager January 12, 2021 · 6 min read
Leadership Considering the Benefits of Tiered Support with Shopify [Podcast] January 7, 2021 · 1 min read
Leadership 11 Templates to Communicate Reduced Service Hours over the Holidays December 1, 2020 · 4 min read
Leadership 5 Steps to Move from Reactive to Proactive Customer Support September 29, 2020 · 5 min read
Leadership Aircall: Considering a Move to Remote Support? Go for it! [Podcast] September 10, 2020 · 2 min read
Leadership The 5 Professional Love Languages to Improve Your Team’s Connection April 28, 2020 · 5 min read
Leadership International Day of Happiness: How to Build a Happier Support Team March 17, 2020 · 5 min read
Leadership How To Organize Your Support Team Meetings More Effectively February 28, 2020 · 7 min read