7 New Year’s Resolutions for your Customer Support Team

7 New Year’s Resolutions for your Customer Support Team

December 27, 2017 · 5 min read

Customer support vs Customer success? What’s the difference?

Customer support vs Customer success? What’s the difference?

December 1, 2017 · 5 min read

What we learned at SUPCONF Fall 2017

What we learned at SUPCONF Fall 2017

November 27, 2017 · 8 min read

Why you shouldn’t believe that Customer is always right

Why you shouldn’t believe that Customer is always right

November 17, 2017 · 4 min read

What you need to know about Customer Contact Index

What you need to know about Customer Contact Index

November 15, 2017 · 6 min read

4 Facts to Prove that Knowledge Base is the Missing Link in your Customer Support

4 Facts to Prove that Knowledge Base is the Missing Link in your Customer Support

October 27, 2017 · 5 min read

The Importance of Setting Clear Expectations: Customer Support at Walnut Studiolo [Interview]

The Importance of Setting Clear Expectations: Customer Support at Walnut Studiolo [Interview]

September 15, 2017 · 2 min read

Customer Service needs to be Measurable: Customer Support at Blueleaf

Customer Service needs to be Measurable: Customer Support at Blueleaf

September 1, 2017 · 4 min read

The Future of Customer Service and AI

The Future of Customer Service and AI

August 16, 2017 · 6 min read

Frictionless Experience Works Wonders: Customer Support at Shinesty

Frictionless Experience Works Wonders: Customer Support at Shinesty

July 28, 2017 · 3 min read

SDX: Learning and growing at a customer service conference

SDX: Learning and growing at a customer service conference

July 26, 2017 · 6 min read

AI and Customer Service: Now

AI and Customer Service: Now

July 12, 2017 · 6 min read

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