Education & Development The 80/20 Rule: How it Can Transform Your Customer Support May 10, 2022 · 5 min read
Education & Development 7 Simple Ways to Prevent Your Support Team from Burning Out May 3, 2022 · 5 min read
Education & Development Support Talks: Career Development and Diversity In Support April 19, 2022 · 7 min read
Education & Development 9 Transferable (and Desirable) Skills You Gain Working in Customer Support April 12, 2022 · 6 min read
Education & Development How To Jump Into a New Support Job Even If You’ve Been Fired March 24, 2022 · 7 min read
Education & Development The Top 13 Inspiring Lady Bosses to Know in CX & Support March 8, 2022 · 6 min read
Education & Development 40+ Stats You Need to Know About the Power of Customer Service October 19, 2021 · 6 min read
Education & Development How To Move Your Support Team From Cherry Picking To Queue Crushing September 14, 2021 · 7 min read
Education & Development The Value of Support Agent Writing with HelpScout [Podcast] September 2, 2021 · 2 min read
Education & Development Successfully Scaling Support with CloudTalk [Podcast] July 29, 2021 · 2 min read
Education & Development How Do You Measure Your Customer Service Team’s Capacity? July 27, 2021 · 6 min read