Communication Robert McKee’s “10 Commandments of Storytelling” applied to support conversations May 21, 2019 · 6 min read
Communication 4 Clever Tips to Start Writing Customer-Focused Content that Converts April 18, 2019 · 4 min read
Communication Customer Feedback Tools: Should you Build or Should you Buy? April 9, 2019 · 5 min read
Communication 10 Tips to Write a Convincing Email Subject to Capture Customers’ Attention April 4, 2019 · 5 min read
Communication 6 Reasons You Should Get Rid of Email and Switch to Phone Support Now April 1, 2019 · 5 min read
Communication Conversation Reviews + User Feedback: How to Take Control of Your Business Results February 28, 2019 · 6 min read
Communication How to Answer Customer Complaints to Keep Them Coming Back February 14, 2019 · 4 min read
Communication Best Strategies to Outstand In Your Customers’ Overfilled Inbox January 24, 2019 · 4 min read
Communication 3 Words to Swap in Your Customer Support Conversation & Why They Matter January 22, 2019 · 4 min read