The Importance of First Four Seconds of Communication for Sales Agents

September 12, 2019 · 4 min read

Highlighting the Importance of Canned Responses for Customer, Agent and Company

July 18, 2019 · 5 min read

How to Use a Welcome Email Campaign to Increase Customer Satisfaction

July 11, 2019 · 7 min read

From Insights to Action: Closing the Customer Feedback Loop

June 27, 2019 · 5 min read

Using Conversational Marketing to Improve Your CX

June 6, 2019 · 7 min read

Robert McKee’s “10 Commandments of Storytelling” applied to support conversations

May 21, 2019 · 6 min read

How To Learn From Customer Feedback in 3 Steps

May 9, 2019 · 3 min read

4 Clever Tips to Start Writing Customer-Focused Content that Converts

April 18, 2019 · 4 min read

Customer Feedback Tools: Should you Build or Should you Buy?

April 9, 2019 · 5 min read

10 Tips to Write a Convincing Email Subject to Capture Customers’ Attention

April 4, 2019 · 5 min read

6 Reasons You Should Get Rid of Email and Switch to Phone Support Now

April 1, 2019 · 5 min read

Conversation Reviews + User Feedback: How to Take Control of Your Business Results

February 28, 2019 · 6 min read

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