Why Support Teams need Contextual Data (and how to make it happen)

October 12, 2021 · 6 min read

4 Signs That Your Customer Experience Needs Urgent Attention

September 21, 2021 · 5 min read

How to Reduce Customer Churn with a Person to Person Etiquette in Business

July 20, 2021 · 5 min read

Surprising and Delighting your Customers with Koala [Podcast]

July 15, 2021 · 2 min read

7 Important Customer Service Phrases to Use in 2021

June 8, 2021 · 5 min read

Effective Tips for Managing Chatbots in Customer Support

June 3, 2021 · 4 min read

25 Customer Service Email Templates that Generate Trust and Loyalty

April 8, 2021 · 14 min read

What does an Expensive Bread Knife have to do with Customer Experience?

March 16, 2021 · 7 min read

Which Bad CSAT Situations Should Agents Be Held Accountable For?

December 8, 2020 · 6 min read

6 Very Unusual Customer Support Questions (and how these support pros dealt with them)

October 1, 2020 · 6 min read

10 Tips to Improve Your Feature Request Responses

July 28, 2020 · 7 min read

The Best Training Tips on How to Master Contract Negotiation

July 16, 2020 · 4 min read

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