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Win Your Customers: Support Phrases To Use and Avoid in Your Conversations

Use the right words to keep your customers satisfied

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In this document
you will find

  • 19 Common Customer Service Phrases You Can Employ To Deal With Difficult Situations
  • 7 Phrases Your Customers Hate To Hear (And What To Say Instead)
  • 11 Canned Phrases That Work At Any Time

More about this document

Using the right words with your customers can make a lasting impact on your relationships. It can enhance customer engagement, drive up satisfaction, and reduce customer churn rate.

So we've rounded up a list of phrases you should use and avoid in your support career. Make sure you edit them according to the situation and your company brand to humanize your support.

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