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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what's behind their team's success. This episode we talk to Yemi Oyediran, Manager of Support Performance at Desire2Learn - a global software company with offices in the United States, Canada, Singapore, Australia, Europe, and Brazil.
Listen as Yemi outlines why the disconnect between the company and support goals occurs and outlines tangible strategies to bridge them. He will help us understand why successful OKRs need to be clearly measured and frequently communicated.