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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Susana de Sousa, Senior Manager of Customer Support at Loom - a video messaging tool that helps you get your message across through instantly shareable videos. Loom is helping companies such as HubSpot or Uber to get their message across through instantly shareable videos.
In our conversation with Susana from Loom, we chat about the power of video within the support and how it can improve customer communication.