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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Erika Babat, Head of Support at CloudTalk - a cloud-based call center software for sales & support teams. CloudTalk offers native integrations with most popular CRMs, Helpdesks and Business tools like Pipedrive, Hubspot, Salesforce, Zendesk and more.
Listen in as Erika from CloudTalk outlines how to scale your team successfully and avoid some common mistakes.