Salesforce Influencers: Grow Your Business with Ben McCarthy and Rakesh Gupta

Why Firing an Employee is Almost Always (at least partially) the Manager’s Fault

Running a Customer Care Team With Empathy at ipsy

Running a Customer Care Team With Empathy at ipsy

Working in Support

13 Tricks and Treats for the Best Customer Service Interview

NPS isn’t Perfect…but here’s why it’s still useful for your business

NPS isn’t Perfect…but here’s why it’s still useful for your business

20 Must-Read Book Recommendations from the Support Driven Community

20 Must-Read Book Recommendations from the Support Driven Community

Creating Frictionless Customer Experience at Shinesty

Creating Frictionless Customer Experience at Shinesty

A 3 Phase Approach to Customer-Centric Product Support

A 3 Phase Approach to Customer-Centric Product Support

Developing a Marketing Plan that Keeps Your Customer at its Heart

Crossfunctional Co-op

Developing a Marketing Plan that Keeps Your Customer at its Heart

How Emotions Can Influence Customer Support Agent’s Productivity

Education & Development

How Emotions Can Influence Customer Support Agent’s Productivity