How to Talk to Your Agents about Negative Feedback

March 1, 2022 · 5 min read

How to Apologize to a Customer for Bad Service + Templates

January 25, 2022 · 8 min read

6 Useful Reach-Out Email Templates For Proactive Customer Service

January 11, 2022 · 4 min read

Examples of Great Customer Experience in 2021

January 4, 2022 · 3 min read

Horror Complaints by Customers: When Good Requests Go Bad

October 28, 2021 · 5 min read

The Power of Video within Support with Loom [Podcast]

October 21, 2021 · 2 min read

25 Support Emails To Generate Trust and Loyalty Resource

25 Support Emails To Generate Trust and Loyalty Resource

October 14, 2021 · 1 min read

Why Support Teams need Contextual Data (and how to make it happen)

October 12, 2021 · 6 min read

4 Signs That Your Customer Experience Needs Urgent Attention

September 21, 2021 · 5 min read

How to Reduce Customer Churn with a Person to Person Etiquette in Business

July 20, 2021 · 5 min read

Surprising and Delighting your Customers with Koala [Podcast]

July 15, 2021 · 2 min read

7 Important Customer Service Phrases to Use in 2021

June 8, 2021 · 5 min read

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