36 Survey Questions to Ask in CSAT, NPS, and CES + One to Ask Yourself

May 18, 2021 · 5 min read

How to Capture Customer Feedback Using Nicereply

July 9, 2020 · 5 min read

How To Use NPS Feedback To Reduce Customer Effort

April 9, 2020 · 6 min read

Ignore the Haters: Why You Should Focus on your NPS Passives Instead of your Detractors

August 13, 2019 · 6 min read

8 Follow Up Questions You Can Ask Your Customers After CSAT/NPS/CES

June 18, 2019 · 6 min read

What is a Good Net Promoter Score & What Should We be Aiming for?

February 7, 2019 · 4 min read

How to Use NPS & Demographics for Better Product and Service Development

February 5, 2019 · 5 min read

Which is More Insightful? NPS or CSAT?

January 15, 2019 · 5 min read

NPS isn’t Perfect…but here’s why it’s still useful for your business

NPS isn’t Perfect…but here’s why it’s still useful for your business

October 25, 2018 · 6 min read

5 Tips to Use NPS Surveys to Find and Empower Advocates

5 Tips to Use NPS Surveys to Find and Empower Advocates

July 31, 2018 · 5 min read

How Nicereply uses NPS survey to boost free trial conversions

How Nicereply uses NPS survey to boost free trial conversions

April 18, 2018 · 5 min read

What Do Customer Satisfaction Metrics Really Measure?

What Do Customer Satisfaction Metrics Really Measure?

March 30, 2018 · 5 min read

Are you a freelance writer? Do you want your articles published on Nicereply blog?

Get in touch with us