Using Customer Effort Insights to Build Experiences People Love

April 21, 2020 · 5 min read

How To Use NPS Feedback To Reduce Customer Effort

April 9, 2020 · 6 min read

8 Follow Up Questions You Can Ask Your Customers After CSAT/NPS/CES

June 18, 2019 · 6 min read

8 Common Mistakes That Negatively Impact CES

February 26, 2019 · 5 min read

Achieving Stellar Results with CSAT and CES at Man Crates

Achieving Stellar Results with CSAT and CES at Man Crates

November 22, 2018 · 2 min read

Benchmarking Customer Effort Score: How do your CES results stack up?

Benchmarking Customer Effort Score: How do your CES results stack up?

May 16, 2018 · 6 min read

What Do Customer Satisfaction Metrics Really Measure?

What Do Customer Satisfaction Metrics Really Measure?

March 30, 2018 · 5 min read

Salesforce Customer Effort Score guide: Create Effortless Experiences

Salesforce Customer Effort Score guide: Create Effortless Experiences

February 24, 2018 · 2 min read

Choosing Customer Service Metrics for your Company

Choosing Customer Service Metrics for your Company

May 31, 2017 · 7 min read

Finding Friction Points: What Does Customer Effort Look Like?

Finding Friction Points: What Does Customer Effort Look Like?

May 10, 2017 · 5 min read

The Myth of the IKEA Effect: Why choose Effortless Customer Experience over DIY Customer Service

The Myth of the IKEA Effect: Why choose Effortless Customer Experience over DIY Customer Service

May 3, 2017 · 4 min read

How to Create, Send and Evaluate a Customer Effort Score Survey

How to Create, Send and Evaluate a Customer Effort Score Survey

April 19, 2017 · 5 min read

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