How Emotions Can Influence Customer Support Agent’s Productivity

Education & Development

How Emotions Can Influence Customer Support Agent’s Productivity

The Four Pillars of a Low Effort Experience Part 3: Control Quotient

The Four Pillars of a Low Effort Experience Part 3: Control Quotient

Utilizing Full Potential of CSAT with Lenovo

Utilizing Full Potential of CSAT with Lenovo

5 Useful Lessons I’ve Learned Writing Newsletters

5 Useful Lessons I’ve Learned Writing Newsletters

Customer-Centric Marketing: 18 Tips and Tools To Do It Right

Crossfunctional Co-op

Customer-Centric Marketing: 18 Tips and Tools To Do It Right

5 Best Time Management Hacks for Customer Support Teams

Education & Development

5 Best Time Management Hacks for Customer Support Teams

Humanity and Passion for Customer Happiness at Bookstore Martinus

Humanity and Passion for Customer Happiness at Bookstore Martinus

A Baker’s Dozen of the Best Customer Service Podcasts

Education & Development

A Baker’s Dozen of the Best Customer Service Podcasts

Salesforce Influencers: Build a Personal Brand with Bill Powell

Understand Your Customers by Connecting Support Data with Marketing Surveys

Crossfunctional Co-op

Understand Your Customers by Connecting Support Data with Marketing Surveys