Working in Support A Starter’s Guide to Your First Month as a Customer Support Manager January 18, 2022 · 6 min read
Working in Support 5 Customer Experience Concepts your Agents Need to Know (and How to Teach Them) November 9, 2021 · 6 min read
Working in Support How To Move Your Support Team From Cherry Picking To Queue Crushing September 14, 2021 · 7 min read
Working in Support The Value of Support Agent Writing with HelpScout [Podcast] September 2, 2021 · 2 min read
Working in Support 12 Questions You Should Ask When Interviewing an Outsourcer August 3, 2021 · 7 min read
Working in Support How Do You Measure Your Customer Service Team’s Capacity? July 27, 2021 · 6 min read
Working in Support Do Agents Require Hands-on Experience with your Products? July 13, 2021 · 7 min read
Working in Support 7 Things To Do Now To Guarantee a Smooth Holiday Support Season July 8, 2021 · 5 min read