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The Art of Saying Sorry – How to Apologize in Customer Service

Customer Support

The Art of Saying Sorry – How to Apologize in Customer Service

October 11, 2018 · 5 min read

Customer Support

The Importance of Customer Satisfaction

April 11, 2019 · 5 min read

The Ultimate List of Customer Service Skills

Customer Support

The Ultimate List of Customer Service Skills

April 25, 2018 · 9 min read

How should I say that? 11 Common Customer Service Phrases You Need to Know

Customer Support

How should I say that? 11 Common Customer Service Phrases You Need to Know

November 1, 2017 · 8 min read

The Importance of Customer Loyalty

Customer Support

The Importance of Customer Loyalty

May 11, 2020 · 11 min read

7 Trends That Will Shape The Future Of Customer Focused Marketing

June 20, 2019 · 6 min read

12 Reasons Why Should Marketers Drive Customer Experience

12 Reasons Why Should Marketers Drive Customer Experience

February 21, 2019 · 5 min read

Customer Support

Help Desk Software with a Ticketing System & Omni-channel Contact Center: Which Is Better for Your Business?

March 14, 2019 · 5 min read

Customer Support

Is Happiness at Work Necessary to Give Good Customer Support?

June 17, 2020 · 7 min read

How To Move Your Support Team From Cherry Picking To Queue Crushing

Customer Support

How To Move Your Support Team From Cherry Picking To Queue Crushing

August 2, 2017 · 7 min read

50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

Customer Support

50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

February 2, 2018 · 5 min read

Customer Support

The Top 13 Inspiring Lady Bosses to Know in CX & Support

March 5, 2020 · 6 min read

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