Education & Development

The Art of Saying Sorry – How to Apologize in Customer Service

May 26, 2022 · 5 min read

The Importance of Customer Satisfaction

September 3, 2020 · 6 min read

The Ultimate List of Customer Service Skills

Working in Support

The Ultimate List of Customer Service Skills

April 25, 2018 · 9 min read

How should I say that? 11 Common Customer Service Phrases You Need to Know

How should I say that? 11 Common Customer Service Phrases You Need to Know

November 1, 2017 · 8 min read

The Importance of Customer Loyalty

The Importance of Customer Loyalty

August 30, 2022 · 11 min read

The Nice Guide to Nice Replies: Writing the Perfect Support Email

The Nice Guide to Nice Replies: Writing the Perfect Support Email

March 13, 2020 · 10 min read

How to Set Customer Service Goals for Your Team

How to Set Customer Service Goals for Your Team

January 31, 2020 · 9 min read

11 Free Tools That Help us Endure Coronavirus Outbreak and Improve our Work-Life

April 2, 2020 · 4 min read

Working in Support

Why You Should Treat Your Support Job Like Your Yoga Practice

August 25, 2020 · 5 min read

Championing Anti-Racism Work Within Your Customer Support Team

July 21, 2020 · 6 min read

COVID & CSAT: Keeping customers happy during the pandemic

July 14, 2020 · 4 min read

Working in Support

How to Create a Better Customer Service Job Description

January 28, 2020 · 9 min read

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