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The Art of Saying Sorry – How to Apologize in Customer Service

The Art of Saying Sorry – How to Apologize in Customer Service

October 11, 2018 · 5 min read

The Importance of Customer Satisfaction

September 3, 2020 · 6 min read

The Ultimate List of Customer Service Skills

Education & Development

The Ultimate List of Customer Service Skills

April 25, 2018 · 9 min read

How should I say that? 11 Common Customer Service Phrases You Need to Know

How should I say that? 11 Common Customer Service Phrases You Need to Know

November 1, 2017 · 8 min read

The Importance of Customer Loyalty

The Importance of Customer Loyalty

May 11, 2020 · 11 min read

Crossfunctional Co-op

7 Trends That Will Shape The Future Of Customer Focused Marketing

June 20, 2019 · 6 min read

12 Reasons Why Should Marketers Drive Customer Experience

Crossfunctional Co-op

12 Reasons Why Should Marketers Drive Customer Experience

February 21, 2019 · 5 min read

Help Desk Software with a Ticketing System & Omni-channel Contact Center: Which Is Better for Your Business?

March 14, 2019 · 5 min read

Education & Development

Is Happiness at Work Necessary to Give Good Customer Support?

June 17, 2020 · 7 min read

How To Move Your Support Team From Cherry Picking To Queue Crushing

Education & Development

How To Move Your Support Team From Cherry Picking To Queue Crushing

August 2, 2017 · 7 min read

50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

Education & Development

50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

February 2, 2018 · 5 min read

Education & Development

The Top 13 Inspiring Lady Bosses to Know in CX & Support

March 5, 2020 · 6 min read

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