Receiving Feedback Like A Pro

Receiving Feedback Like A Pro

A Guide to Supporting Non-Technical Customers

A Guide to Supporting Non-Technical Customers

Signed, Sealed, Delivered: Survey Distribution Methods for Customer Service

Signed, Sealed, Delivered: Survey Distribution Methods for Customer Service

Bridge between the Cultures: Customer Support at DramaFever

Bridge between the Cultures: Customer Support at DramaFever

Choosing Customer Service Metrics for your Company

Choosing Customer Service Metrics for your Company

Discuss customer satisfaction: Talking with your agents about CSAT

Discuss customer satisfaction: Talking with your agents about CSAT

Using Employee Net Promoter Score to Measure Employee Happiness

Using Employee Net Promoter Score to Measure Employee Happiness

Finding Friction Points: What Does Customer Effort Look Like?

Finding Friction Points: What Does Customer Effort Look Like?

The Myth of the IKEA Effect: Why choose Effortless Customer Experience over DIY Customer Service

The Myth of the IKEA Effect: Why choose Effortless Customer Experience over DIY Customer Service

Measure Your Customer Loyalty by Combining NPS and CSAT Score

Measure Your Customer Loyalty by Combining NPS and CSAT Score