The award that recognizes the effort of the best businesses in providing an outstanding customer experience.

The first year of the awards had a huge positive response among the community of Nicereply users. We’re very excited to announce the best customer service teams this year as well. The Customer Happiness Awards 2015 aim to discover and promote customer service teams who deliver a unique experience to their customers and users..

Nicereply presented awards in 9 categories based on the average CSAT and the total number of ratings received in 2015. There are three companies awarded in the main category. These teams reached the highest average CSAT score among companies using Nicereply worldwide. Another 8 categories of awards were given to the best teams according their geographical location.

And the winners are…

Worldwide Winning Teams



KWM team
1st

Congratulation to Krav Maga México team,
who ranked 1st place in Nicereply Customer Happiness Awards 2015, receiving the highest rating average in the world.

Our most important asset is the trust of our customers. At Krav Maga Worldwide Mexico are convinced that every interaction with Prospects or Customers must be customer-focused and a great experience for them so we do… Read more »

See how Krav Maga México
did in 2015
Memiah team
2nd

Congratulation to Memiah team,
who ranked 2nd place in Nicereply Customer Happiness Awards 2015, receiving the second highest rating average in the world.

Here at Memiah we're all about family values - being supportive, caring, honest and showing integrity are what we strive for every day, and we want all… Read more »

See how Memiah
did in 2015
 FreshBooks team
3rd

Congratulation to FreshBooks team,
who ranked 3rd place in Nicereply Customer Happiness Awards 2015, receiving the third highest rating average in the world.

2015 was a big year for the FreshBooks support team, as we literally doubled in size! With that kind of growth it’s often hard to stay… Read more »

See how FreshBooks
did in 2015

Regional Winners



Biznessapps

Biznesapps ranked 1st place in Customer Happiness Awards 2015, receiving the highest rating average in North America.

At Bizness Apps, we always say that customer service is our culture. Providing excellent support has… Read more »

ContaAzul

ContaAzul ranked 1st place in Customer Happiness Awards 2015, receiving the highest rating average in South America.

In ContaAzul believe that the entrepreneur should focus on expanding their business instead of wasting time on bureaucracy… Read more »

Go! Go! Nihon

Go! Go! Nihon ranked 1st place in Customer Happiness Awards 2015, receiving the highest rating average in Asia.

We strive to always deliver the best customer service to all of our customers across multiple language platforms. Read more »

Shoes Of Prey

Shoes Of Prey ranked 1st place in Customer Happiness Awards 2015, receiving the highest rating average in Australia and New Zealand.

Our Customer Happiness Wonderpeople are guided by one principle - passionately create happiness… Read more »

Yuppiechef

Yuppiechef ranked 1st place in Customer Happiness Awards 2015, receiving the highest rating average in Africa.

Nicereply has been a fantastic quality measurement tool as we strive to provide our customers with amazing service… Read more »

Layershift

Layershift ranked 1st place in Customer Happiness Awards 2015, receiving the highest rating average in Western Europe.

Great service. It's the core strand of our DNA at Layershift. We're blessed with an insatiable appetite, a passion… Read more »

Juniqe

Juniqe ranked 1st place in Customer Happiness Awards 2015, receiving the highest rating average in Central Europe.

The JUNIQE Customer Service Mantra is to engage in an authentic, and creative dialogue with our customers, who come as kings… Read more »

SmartResponder

SmartResponder ranked 1st place in Customer Happiness Awards 2015, receiving the highest rating average in Eastern Europe.

We are providing our clients convenient tools to build lists of loyal subscribers, deliver beautiful… Read more »

Congratulation to all customer service teams