Working in Support

Not Feeling the Love? 15 Ideas to Bring Little Acts of Love Into Your Customer Support Day

How to Use NPS & Demographics for Better Product and Service Development

How Implementing Live Chat Software Can Reduce Your Operational Costs

What Becoming a New Father Taught me About Customer Experience

Best Strategies to Outstand In Your Customers’ Overfilled Inbox

3 Words to Swap in Your Customer Support Conversation & Why They Matter

Why is Siloed Thinking Bad for Customer Happiness Scores

Which is More Insightful? NPS or CSAT?

TOP 5 Customer Happiness Blogs in 2018 by Nicereply

Education & Development

5 Ways Empathy Impacts Your Support Metrics