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Stay on top of your performance

Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES 2.0 and NPS ratings, trends and charts.

Rating feed

See real-time customer feedback

Know what your customers think of you as soon, as they fill in the survey. See all their feedback in your rating feed.

CES Overview

Drill down for deeper understanding

Identify trends and understand how your CSAT, NPS or CES changes over time with advanced comparisons and time filters.

See your average rating as well as the rating of your additional questions, so you won't miss a thing.

CSAT Overview

See who is the best

Recognize your best support teams and agents with leaderboards.

Agents and teams are ranked by a complex index based not only on average rating scores, but also on the number of collected ratings.

Showcase your hard work

Make sure everyone knows where you stand.


Create reports

Showcase your hard work to others via weekly or monthly reports.


Set your own goals

Don't let us tell you what's good enough. Set your own standards for what is a good or bad rating value.


Get notified

Let the right people know when the ratings arrive.


Benchmark yourself

Stand shoulder to shoulder with leaders in customer happiness, see where you stand and keep improving.

Understand your customers now

Stay on top of your customer experience with data at every step of their customer journey.

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