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Dashboard

Stay on top of your performance


Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES 2.0 and NPS ratings, trends and charts.

Rating feed

See real-time customer feedback


Know what your customers think of you as soon, as they fill in the survey. See all their feedback in your rating feed.

CES Overview

Drill down for deeper understanding


Identify trends and understand how your CSAT, NPS or CES changes over time with advanced comparisons and time filters.

See your average rating as well as the rating of your additional questions, so you won't miss a thing.

CSAT Overview

See who is the best


Recognize your best support teams and agents with leaderboards.

Agents and teams are ranked by a complex index based not only on average rating scores, but also on the number of collected ratings.

Showcase your hard work

Make sure everyone knows where you stand.

Reports

Create reports

Showcase your hard work to others via weekly or monthly reports.

Goals

Set your own goals

Don't let us tell you what's good enough. Set your own standards for what is a good or bad rating value.

Notifications

Get notified

Let the right people know when the ratings arrive.

Benchmark

Benchmark yourself

Stand shoulder to shoulder with leaders in customer happiness, see where you stand and keep improving.

Understand your customers now

Stay on top of your customer experience with data at every step of their customer journey.

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