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59% of people would try a new brand or company for a better service experience. Follow up with customers who've had negative experience immediately. Fix and improve your root causes of problems based on the feedback from your customers.

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For every customer who bothers to complain, 26 other customers remain silent. Spot any dissatisfied easily - highlighted for your convenience.

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Reassure your customers via email, through your helpdesk system based on ticketID, or set an automated response to negative ratings via triggers.



Prevent churn

It's 6 times more expensive to get a new customer, than to retain an existing one. Take proper action to recover potentially lost customers.

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