Get back on track without absurd New Year’s resolutions!
Welcome to our first edition of Content Pie. Content Pie from Nicereply is content in short form that offers value and actionable tips on the spot.
Today we will go through 12 things to do to improve your customer support in 2022. Rather than focusing on everything all at once, we’ve curated a list of tips that you can focus on monthly. Each month, choose a new focus and commit to integrating it within your support team.
12 things to do to improve your customer support
Develop a positive attitude
Close conversations properly
Take notice of customer complaints
Use the same language as your customers
Help customers to help themselves
Collect feedback from your customers regularly
Show empathy for your customers
💡Blog tip: Customer Love Letters to Warm Your Heart
Focus on first contact resolutions over speed
Send personalized messages to customers
Give your customers personal contact
A whole team approach to customer support
Hire outstanding people
Get back on track without absurd New Year’s resolutions! Instead, focus on creating a plan to reach your customer support goals in 2022.