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Handling and Preventing Burnout with Fruitstand [Podcast]

As leaders, we need to create a culture that helps our teams recognize burnout symptoms and then encourages discussion on how to alleviate the causes.

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Work culture is a hotly debated topic right now. On one side, you have a business asking so much of employees’ time and effort, and on the other, you have the mental impact of a pandemic and stress bursting at the seams. This is a recipe for exhaustion and burnout. Coupled with a perceived lack of social acceptability to discuss these personal and private topics, you may be setting yourself and your team up for failure. Jenny Dempsey is a Customer Experience Manager for Fruitstand and has first-hand experience dealing with burnout. She joins us today to share her story on how to protect against burnout.

In Conversation with Jenny Dempsey, Customer Experience Manager at Fruitstand

Customer-facing roles are tough. Rarely do customers contact us to share good news or say thank you. More likely, they need something from us and are often either under stress themselves or frustrated that something isn’t going well. Jenny tells us her personal story when she discovered the impact this had on her at work and how you can apply her learnings to you and your teams.

She begins her story when she recognized an anxiety attack in herself and how that felt as well as how it manifested to others.

Then she shares what she learned from the experience and applies that to monitoring her own mental health. The most critical action you can take, she explains, is to speak up. As leaders, we need to create a culture that helps our teams recognize burnout symptoms and then encourages discussion on how to alleviate the causes. Being busy is a natural feeling in a work environment because companies do not hire people when there is no work. But it is that line between busyness and burnout we have to be conscious of at all times.

Please listen in as Jenny shares incredible insight in a very vulnerable conversation to help us better support ourselves and our teams.


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Craig Stoss Craig Stoss

Craig has spent time in more than 30 countries working with support, development, and professional services teams building insight into Customer Experience and engagement. He is driven by building strong, effective support and services teams and ensuring his customers are successful. In his spare time Craig leads a local Support Thought Leadership group. He can be found on Twitter @StossInSupport

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