Product Update: 5-star Rating Scale for CSAT Surveys

Simona Benetinová Simona Benetinová · 1 min read

Use the new 5-star CSAT and boost your customer feedback surveys to the next level.

We are very excited to share with you one of our biggest news! Empower your customer experience with a popular 5-star rating scale and enjoy all advantages it delivers.

Why should you use a 5-star rating scale?

A 5-star survey is one of the most popular ways to gather customer feedback. This type of scale is suitable for wide audiences since the idea of a 5-star rating is universal.

The 5 stars represent the positive upper limit, while the 1 star represents the negative customer experience. 

5 star rating scale nicereply

It’s an intuitive system that is easy to analyze and interpret.

Moreover, you can change the sentiment of the scale if you want to.

If you want to use a 5-star scale you have to create a new survey.

Try our brand new 5-star rating scale and create a new survey now. Not a Nicereply customer? Create a 14-days free trial and enjoy all benefits of Nicereply’s customer feedback surveys.

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Simona Benetinová Simona Benetinová

Simona enjoys everything related to marketing, the digital, and technologies. Read her latest news from the world of product marketing and Nicereply. Subscribe to the Nicereply's newsletter and you won't miss any great tip from support experts.

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