Replacing Zendesk’s CSAT with Nicereply, we saw a 20%-30% increase in CSAT response ratings per week.
Pulling last week’s numbers, we had a CSAT response rate of 58%, which is almost unheard of.
Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
Survey your customers automatically after you solve a ticket. Once set, you don’t have to do a thing.
Customize colors, add branding, change the wording, or add additional questions based on your needs. Choose from several rating scales to fit your survey.
Set surveys to trigger only for specific teams or agents. Choose the right time after resolution. You can survey immediately, after an hour, or the day after. It's up to you..
Get a better idea of what works to keep your customers satisfied. Gauge the performance of individuals and teams as well.
Measure the effort customers have to exert when dealing with you. Find and remove friction points.
Find out who trusts in your brand and why. Use this knowledge to enhance your support.
See feedback from your customers, pushed to their tickets in the form of a note and a tag.
See your company's ratings, dashboards, the total number of ratings, and average scores directly in a Zendesk sidebar widget.
Measure customer satisfaction at any Zendesk plan. You don't need a Professional or Enterprise Zendesk plan to use Nicereply.
See and compare the performance of different agents, teams, and departments.
Drill down for more insights with analytics featuring leaderboards, histograms, trend charts, and more.
Identify feedback in context with a direct link to the rated ticket.
Sync all your Zendesk users to Nicereply with one click. New users added afterward will receive an automated email with login instructions.
Customers often don’t share their names in feedback forms. Nicereply will automatically add customer names based on the ticket ID.
Setting automation rules based on the feedback you receive makes it easy to follow up with satisfied or dissatisfied customers this way.
With Nicereply, you only pay for real results - survey responses.
Free trial for 14 days, no credit card required.