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2021

Customer
Happiness
Awards


The Awards To Celebrate Your Customer Service Accomplishments

Clouds with people

Celebrate Leaders In Customer Service

The tradition of awarding the best support teams began in 2014 when Nicereply awarded 10 teams in 8 categories. Throughout the following 6 years, we have been rewarding many companies that delivered a unique experience to their customers and users. We're thankful that with the help of these amazing customer service teams we get to continue the tradition of Customer Happiness Awards in 2021 as well.

In 2021 we're giving awards in 3 categories, Customer Satisfaction (CSAT), Customer Loyalty (NPS) and Effortless Experience (CES). We're also giving out a couple of honorable mentions to companies achieving Biggest Growth & Most Ratings in the three main categories.

But first, let's look at some interesting stats & rankings about the year 2020 in Nicereply!

2020 Stats

2020 Stats
2020 Stats

Winners

And now, let’s announce the winners of Customer Happiness Awards 2021!
The winner's rankings were calculated by a sophisticated formula. This ensures that it doesn't matter whether your team is big or small, you always have a chance to win!

Cake with star
Customer Satisfaction

Best CSAT performing companies
Worker
Effortless Experience

Best CES performing companies
Megaphone
Customer Loyalty

Best NPS performing companies
Winners in category

Customer Satisfaction

1 st
1st place

SkySlope

Average Score
9.85
Ratings
11,767
Agents
44
Location
Sacramento, CA
Industry
Real estate software
SkySlope logo
 
9.85
Average Score
11,767
Ratings
44
Agents
Sacramento, CA
Location
Real estate software
Industry
2 nd
2nd place

Happiful

9.93
Average Score
2,726
Ratings
31
Agents
Camberley, UK
Location
Wellness
Industry
3 rd
3rd place

Thumbtack

9.89
Average Score
1,584
Ratings
23
Agents
San Francisco, CA
Location
Service marketplace
Industry
Medal
Biggest growth

Ascend Properties

7.04
Average Score
1,931
Ratings
64
Agents
Manchester, UK
Location
Property management
Industry
Cup
Most ratings

Ipsy

8.75
Average Score
174,356
Ratings
624
Agents
San Mateo, CA
Location
Cosmetics subscription
Industry
Winners in category

Effortless Experience

1 st
1st place

Probitas

Average Score
6.43
Ratings
473
Agents
19
Location
Romania
Industry
Communications systems
Probitas logo
 
6.43
Average Score
473
Ratings
19
Agents
Romania
Location
Communications systems
Industry
2 nd
2nd place

Koala

6.46
Average Score
25,665
Ratings
52
Agents
Sydney, AU
Location
Furniture
Industry
3 rd
3rd place

Rancher Labs

6.30
Average Score
328
Ratings
50
Agents
Cupertino, CA
Location
IT services
Industry
Medal
Biggest growth

Front

5.21
Average Score
3,436
Ratings
15
Agents
San Francisco, CA
Location
Team inbox
Industry
Cup
Most ratings

Koala

6.46
Average Score
25,665
Ratings
52
Agents
Sydney, AU
Location
Furniture
Industry
Winners in category

Customer Loyalty

1 st
1st place

Orion Advisor Solutions

NPS Score
97
Ratings
2,878
Agents
25
Location
Omaha, NE
Industry
Financial services
Orion Advisor Solutions logo
 
97
NPS Score
2,878
Ratings
25
Agents
Omaha, NE
Location
Financial services
Industry
2 nd
2nd place

Wavenet Limited

87
NPS Score
1,489
Ratings
99
Agents
Birmingham, UK
Location
Telecomm
Industry
3 rd
3rd place

Gens de Confiance

87
NPS Score
252
Ratings
4
Agents
Nantes, France
Location
Classified ads
Industry
Medal
Biggest growth

XANDRIE

25
NPS Score
5,432
Ratings
17
Agents
Paris, France
Location
Digital culture
Industry
Cup
Most ratings

Koala

55
NPS Score
15,525
Ratings
52
Agents
Sydney, AU
Location
Furniture
Industry
Year badge

Congratulations!

Congratulations to every winning team in Customer Happiness Awards 2021. You provide exceptional customer service and deserve the loyalty of your customers. We could not be more proud of your accomplishments. Keep it up!

Join the winners

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Application preview
1psy
Cratejoy
Glassdoor
Icon
Lenovo
Microsoft
Mindvalley
Mixcloud
Neat
Olark
ShipStation
Shoes of Prey
SmugMug
TeamViewer
Thomson Reuters