The tradition of awarding the best support teams began in 2014 when Nicereply awarded 10 teams in 8 categories. Throughout the following 6 years, we have been rewarding many companies that delivered a unique experience to their customers and users. We're thankful that with the help of these amazing customer service teams we get to continue the tradition of Customer Happiness Awards in 2021 as well.
In 2021 we're giving awards in 3 categories, Customer Satisfaction (CSAT), Customer Loyalty (NPS) and Effortless Experience (CES). We're also giving out a couple of honorable mentions to companies achieving Biggest Growth & Most Ratings in the three main categories.
But first, let's look at some interesting stats & rankings about the year 2020 in Nicereply!
And now, let’s announce the winners of Customer Happiness Awards 2021!
The winner's rankings were calculated by a sophisticated formula. This ensures that it doesn't matter whether your team is big or small, you always have a chance to win!
Congratulations to every winning team in Customer Happiness Awards 2021. You provide exceptional customer service and deserve the loyalty of your customers. We could not be more proud of your accomplishments. Keep it up!