In this post, we explore one of the best features we introduced last week in our Rating Feed BETA release – Rating Tags.
We probably don’t need to explain how the tags work in social media or other digital platforms. The good news is that it is not that different in our app. Let’s have a closer look at Nicereply rating tags feature.
Are tags really so useful to me?
Yes, they are. First of all, tags allow you to differentiate the various types of feedback from your users. Thanks to that you can categorize ideas, problems, and issues in a very effective way.
If you’d like to add a tag to your feedback all you need to do is just place a cursor under the comment and write a tag.
If you decide to change your tag later, simply click on the “x” sign and remove the tag from the rating.
Tags aren’t useful just because you can list through different types of feedback – e.g. product, delivery, support, bug, etc. Moreover, you can see how your customers evaluated the service and how they rated the quality of your support agents (e.g. easy, poor, bad, useful). No one likes negative feedback but from time to time it is beneficial to have a look at bad responses and think about what you can do to fix them.
Another exciting update included in the new Rating Feed BETA release is the possibility to show a rating detail. When you enter this view you are allowed to add and remove tags as well. This way you can see all the necessary details in one place.
Tags were made to make our lives easier
…and they do. Thanks to the new tags filter.
Rating feed BETA release includes brand new filtering options for your team. We highly recommend testing each of them and trying all options they offer. It’s definitely worth using the tags filter as it’s one of the fastest ways to find all the information you need.
Manage your tags
The last improvement is new tag management that you can find in the “Surveys” section in your Nicereply account. Here you can edit or delete your tags.
More exciting features are coming your way in the near future, so make sure to subscribe to our blog to never miss an update.