If you really want to level up your business, remember that investing in your customer teams is coming with big returns accordingly.
People love talking about their experience whether it’s positive or negative. If they love what you did for them, they will always come back for more. On the other hand, if their problem was not resolved, they may spend the majority of their time spreading negative words about service you provided. First impression counts and companies often get only one chance to impress a customer, so satisfying your customers should always be one of your top priorities.
To create quality support, one of your first steps should be choosing the right support software for your company. With more customers and rising number of tickets, companies are trying to find the right tool that can help them respond to customers more quickly and effectively. But how to find which one suits you?
Doesn’t matter if you are a start-up or a large company, if you feel your support needs a little push forward with a new tool that can automate processes and manage and share information about different customers, this might be the time to take a look at the list of popular Help Desk Software in 2019:
Price: Starts free; $400/month for Service Hub Professional
Many of you know Hubspot as an all-in-one software that expertize on inbound marketing and sales. It’s used by thousands of designers and marketers who seek to make world more INBOUND. But Hubspot has way more solutions for a company to grow.
One of them is Hubspot Service Hub which enables users to turn chats, emails, and form submissions into tickets that can be managed and monitored to meet customer’s expectations. Their “easy to set up” help desk software can record, organize and track all your customers’ issues in one dashboard which can be accessed by your entire support team.
Price: Starter $12/per month-user, Plus, Pro
If you’re looking for a tool that can help your team work efficiently, you may just found the right one – Front!
Having multiple email addresses, like contact@, team@ or job@, can be a bit hard to manage. But with Front shared inbox you can handle them all in one place, so your support team can get the full story on how customers have been contacting you. Front as the first shared inbox saves your time and it’s easy to use, just like an email app. More than 3,500 businesses rely on their Front inbox to be more productive as a team.
Last year Front launched a complete redesign of their app. Now it’s faster, saves more time conquering email with your team and it enables you to connect with more than 50 app integrations. Cool, right?
Let’s not forget about their flexible and customizable pricing plan. From small companies handling a few emails to enterprises with more complex processes, Front offers multiple plans based on your business needs and workflows. Try 14 day free trial and find out, if Front is the one for your company.
Price: 3 plans, starting from $9/month-user
LiveAgent Helpdesk aims to provide excellent customer support. It’s easy-to-use, functioned as a CRM system for managing all of your customer contacts and it enables businesses to better organize their customer support. Even though some may think their interface design is a little cluttered and outdated in comparison with other help desks, LiveAgent is constantly working on to make it more attractive and modern.
LiveAgent offers great value for money to businesses of all sizes. With 3 pricing plans, you pay only for what you wish to use whether you are small startup or a large business. Also, they guarantee 60-day money back, no matter the reason. How cool is that? So, if you want to help your customers via live chat, emails or social media (Twitter, Facebook) and reach more of them with excellent support, you can start your free 14-day trial by clicking here.
Price: Free “Sprout” plan + flexible plans for all sizes businesses
One of the biggest help desk solutions is built on team collaboration, smart automation, and integration to help you deliver excellent support. Freshdesk enables you to unify customer messages and information across channels.
With robust in-built reporting features you can easily monitor your support team’s performance and all the important data like agent response time, resolution SLA and much more.
Customers sometimes end up with more tickets and it can cause a mess. The huge advantage of Freshdesk is, that you can easily track all related issues by linking them together so you can respond from one place. And if you aim for more systematic work among your team, let your agents use feature To-do List for each ticket.
Try their 21-days trial for free right away and find out if Freshdesk is the right help desk software for your company.
Price: Free up to 3 agents, Professional: $12/month
A modern help desk software should be social and enable customers to reach your support via such channels as social media, email, and phone.
Besides all the great features they offer, their huge plus is for customization of customer portal. With Zoho Desk, you can determine the best page layout, add fields, create tabs, and edit templates. You can literally go crazy and customize everything to your needs.
Zoho desk offer multiple support channels to meet the preferences of your customers, so if you aim to deliver top-notch customer service, Zoho Desk should be on your list.
Price: starting from $99/month-user
Kustomer is a CRM platform that allows teams help their customers and it’s easy to use. It’s all about improving the customer and agent experience using workflows and automation and that enables your team to deliver effortless experience.
One of the perks of using Kustomer is, that you have well-designed customer timeline that provides you with a complete view of your customers’ experience. To put it simply, you can fully see your customers’ journey (from buying a product to filing a complaint).
Features of Kustomer are fully customizable for your brand and personalization is on the first place regarding to service you provide. Sounds good? Try free trial with Kustomer and let them help you make a friendship with your customers right away.
Price: starting from $25/month
Helpscout is well-designed help desk software that helps you and your team organize your communication 24/7. It’s suitable for companies of all sizes and their regular new features and improvements will convince you to give it a shot.
Unlike from other certain help desk softwares, Help Scout offers reporting capabilities on every plan to immediately derive insights on team performance. According to review platforms like G2 crowd or capterra, they keep on high ranks among help desks. Simply for their great security and reliability, possibility to create and host rich knowledge bases and for their great community experience.
Take your customer service to another level with a real-time reporting, an integrated knowledge base, and features that enhance team collaboration. All offered by Helpscout!
Price: starting from $5/per month-user
If you are looking for a platform that offers omnichannel support all in one place you don’t have to look further. Zendesk can be the right one for your brand. It provides you with screencasting and manages thousands of tickets daily no matter if you are a small or a large team.
More than 100,000+ companies use Zendesk because of their well-designed reporting system, easy set-up deployment and ability to transform customer interaction and engagement into lasting relationships. Not enough? Choose from more than 600 integrations and apps to optimize your Zendesk experience!
There are a plenty options when it comes to choosing the right help desk software. If you really want to level up your business, remember that investing in your customer teams is coming with big returns accordingly.