23 Global Customer Service Events You Can’t Miss in 2018

Sarah Chambers Sarah Chambers · 9 min read

It can be difficult to find the right customer service event for you. And that’s why we’ve gathered 23 customer events from around the world for your consideration.

Attending a customer service conference is one of the most inspiring things you can do as a leader. Getting fresh ideas, hearing about the latest trends and meeting like-minded individuals are just some of the benefits you’ll enjoy.

We’ve grouped events by region, so you can sort through those closest to you easily. We’ve also included a summary of who the conference is for, as well as the conference’s own description of what you’ll get out of it.

As much as we’ve tried to include events from all over the world, there’s certainly more customer service events in North America, and almost none in Asia. African events are also few and far between. European events are centered around London. If you live outside one of the hotspot areas (New York, London and Sydney) you’ll almost certainly have to travel to find a conference.

It’s worth it though! I always come home from conferences stoked to put ideas into action, and with a ton of new networking connections to keep me inspired.

Browse through our list below, and let us know if we missed any of the good ones!


The Customer Service Summit

New York, USA

October 4th- 5th, 2018

Perfect for Customer Service leaders looking to learn how the best brands reduce call volume through unified customer service.

“Returning for a eighth year to New York in October 2018, The Customer Service Summit will again bring together an unrivaled list of major brand leaders to guide you into the future of customer care and social media customer service. Deliver unified and frictionless customer experiences through fully embedding social, web, chat and portal into your contact center operations. Make it easy for your customer – boost satisfaction whilst reducing call volume, through predictive and pre-emptive service.”


Presented by Gainsight

San Mateo, USA

April 10th-11th, 2018

Perfect for anyone working with customers after the sale, but especially Customer Success Managers and Directors

“This is it. The big one. If you work in any post-sales or customer-facing role, you simply can’t afford to miss the definitive global networking and learning conference in Customer Success.”

Note: the website didn’t give much of an overall description of the event, but the event also includes Pulse Academy and SuccessFest (like Coachella for Customer Success, apparently)

Smart Customer Service Summit

Washington DC, USA

April 9th -11th, 2018

Perfect for executives looking for practical advice and case studies on creating a customer centric culture in their organization.

“Today, as products become more commoditized and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the difference between success and failure. Delivering smart customer service—and all of the activities that it entails— has become a key component in value-creation for both customers and the companies they support. Wondering how to move forward, better allocate limited resources, or where to start? Let Smart Customer Service take you on a journey of discovery!”

Support Driven Expo

Portland, USA

June 21st – 22nd, 2018

Perfect for anyone working in customer support at any level – get inspired!

“Great customer support can lead to customers for life and bad customer support can lead to customers leaving and telling others about their horrible experience.

SD Expo brings you a mix of talks and workshops focused on actionable takeaways to take your support skills and strategies to the next level.”

Customer Experience Strategies Summit

Toronto, Canada

April 23rd – 24th, 2018

Perfect for Customer Experience Executives (CCOs, VPs and Directors) looking for actionable tips and tricks to expand their current customer service offerings.

“Join CX thought-leaders and disruptors from a wide range of industries who are proud of their achievements and passionate about sharing tips and tactics. Source strategies to:

  • Gain a 360-degree view of the customer
  • Meet CX omni-channel journey demands
  • Harness VOC insights
  • Reduce costs with automation and AI
  • Drive CX transformation across your organization

Be at the industry forefront attending the only CX event to exclusively embrace cross-industry CX knowledge-sharing.”

The Future Of Customer Experience

Presented by Zendesk

New York, USA May 17th, 2018

Dallas, USA May 22nd, 2018

Chicago, USA July 12th, 2018


Perfect for support professionals looking for inspiration, networking and workshops. Something for every level!

“The Future of Customer Experience is Zendesk’s 2018 event series focused on product best practices and CX industry hot topics. This complimentary event offers inspiring keynotes, real-life customer case studies and Zendesk product sessions, plus onsite activities, and networking opportunities. Learn about the market trends in CX investment and find out which tools, technologies, and techniques make a real difference.”

CX Week Canada

Toronto, Canada  
September 12th – 14th 2018

Perfect for customer experience team members responsible for designing onboarding and education flows.

“Gaining Competitive Advantage by Delivering Superior Experiences with Human-Centered Design”


Presented by Influitive

Dates TBD (but last year’s was in San Francisco in December)

Perfect for customer-obsessed professionals looking to expand their customer advocacy opportunities and deliver new customer engagement programs.

“It’s the only conference in the world that celebrates the culture of customer love and advocacy while also providing you the tools you need to transform your customer obsession into a defined business strategy.

Attend Advocamp to explore new models of customer engagement aimed at developing and mobilizing advocates – delivered by some of the brightest minds and most experienced leaders and practitioners.”

Support Driven Summit

Boston, USA

Sept 16th – 17th, 2018

Perfect for customer support leaders looking to level up their management and strategy skills by learning from people who’ve been there, done that.

“The Leadership Conference for Support” (More TBA)

Modern Customer Experience

Presented by Oracle

Chicago, USA

April 10th – 12th, 2018

Perfect for customer service professionals looking to take advantage of modern technology advancements.

“Does your company meet the expectations of today’s empowered customers? Are you leading business transformation or stuck trying to catch up? Are you prepared to leverage the next generation of technologies for customer experience or struggling to understand what they all mean?

Get up to speed at Modern Customer Experience 2018 and take the next step in business transformation. Join us in Chicago and take home smarter customer experience strategies that can lead to meaningful results.”

Customer Contact Week

Las Vegas, USA

June 18th – 22nd, 2018

Perfect for vendors looking to pitch to senior customer service leaders, and VPs looking for the next big thing in contact center management.

“CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management. Customer Contact Week (CCW) will continue to be the place where customer care, CX, and contact center leaders come together….only now with a new look, more inspiring speakers, more educational content, more community-oriented networking, and the same unforgettable experiences!“

Contact Center Nation

Chicago, IL May 10, 2018

Boston, MA October 3, 2018

Ft. Lauderdale / Miami November 15, 2018  

Perfect for contact center leaders looking for like-minded individuals to learn from and network with.

“Contact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate. We bring dynamic groups of Contact Center, Customer Service and Customer Experience Professionals together in person and virtually. Our community LOVES their customers and routinely goes above and beyond to deliver the ultimate customer experience.”

IMCI Contact Center Expo and Conference

Orlando, USA

May 21st – 23rd, 2018

Perfect for senior level customer service leaders who love Disney method for magical customer experiences. (And those who want to meet Mickey)

“ICMI Contact Center Expo unites professionals looking to further their knowledge in an industry in constant transformation. As customer expectations continue to rise, it’s up to us—the contact center professionals—to rise with them. But how can we keep up with rapidly emerging and evolving technologies? With heightened emphasis on meaningful metrics that drive change? With an increasingly diverse workforce? With all the pressure to create a flawless customer experience—through every interaction not only within our contact centers but across the entire organization? Simple. We do it together at CC Expo. Because that’s the only place you’ll be all in, linked by an unbreakable esprit de corps—unique in our profession of helpers and supporters. When we come together, whether it’s within our organization or outside, we strengthen our industry, our customer relationships, and ourselves.”


Omnichannel CX

Presented by Zendesk

Manilla, PH March 22nd, 2018

Singapore April 5th, 2018

Perfect for support leaders looking to improve the customer experience with new technology, and new channels.  

“With the rise of digital disruption and eroding customer loyalty, providing great customer experience (CX) is more important than ever. How do you keep your customers happy and quickly respond to their questions over multiple channels? Your customer care organization needs technology and tools that empower them to deliver the kind of customer experience that builds trust and loyalty.”

Customer Experience and Innovation Fest

Melbourne, Australia

30-31 July, 2018

Perfect for customer experience professionals who want to level up with new innovative technology.

“The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of customer – attracting them, keeping them, seducing them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift, which is why we are hosting CX Innovation & Tech Fest.”

Customer 360 Symposium

Hunter Valley, Australia

April 9th-11th, 2018

Perfect for executives who want to learn from the best speakers in the business (seriously, the speakers list is really impressive)

“Join the sharpest minds in the CX and marketing industry to learn from inspiring international keynote presentations and local case studies. Topics covered at the conference include customer experience leadership, creating a customer-centric business culture, employee experience as the cornerstone of CX, artificial intelligence in transforming customer service, voice of the customer, building the business case for investment in customer experience, CX as a pillar for growth, creating data driven and personalised experiences, seamless CX across customer touchpoints, and the role of voice interfaces, such as Google Home and the new-to-market Amazon Alexa, in the evolution and disruption of CX.”

Customer Experience Management 2018

Sydney, AUS

May 29th-30th, 2018   

Perfect for customer experience professionals looking to retain customers through personalized experiences

“It is clear that having merely a satisfied customer is no longer enough because customers still have the ability to choose someone else who will go above and beyond. To compete in today’s market and keep up with heightened expectations, you must know your customers inside out to really deliver a personalised customer experience.

Attend the 11th Annual Customer Experience Management Summit 2018 to discover what sets apart the organisations that transform their visions into actions.”

Customer Experience World

Cape Town

July 31st – August 1st, 2018

Perfect for customer experiences teams looking to implement and grow customer success programs to retain customers.

“CEW 2018 is the premier customer experience event available for Customer Experience professionals from around the globe. It draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on Customer Success Programs, and the role customer success will play in it.”



Support Breakfast

London, UK

Ongoing, Thursday mornings

Perfect for support professionals looking to connect with like-minded individuals. Especially great for remote workers looking for company!

“Support Breakfast grew out of the Support Driven community as a weekly breakfast for London-based customer support folk to get together and eat pancakes, talk about our experiences with support and keep one another company.”

The Customer Service and Experience Summit

Presented by Incite Group

London, UK

September 18th -19th, 2018

Perfect for customer service professionals who can’t ignore the latest trends in providing top quality support.

“The Customer Service and Experience Summit Europe is a brand focused meeting for customer support, customer experience and social customer care executives. Learn how AI, Self-Serve, Empowered Agents and Social Media can advance your customer service.”

Gartner Customer Experience & Technologies Summit

London, UK

May 24th – 25th, 2018

Perfect for leaders who love digging into research and analyzing market trends. It’s like Gartner research, but live in-person.  

“Customer Experience is at the top of every business’ priority list. It concerns the CEO to the CMO and even the CIO. Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring your CX Strategy is as powerful as possible in a competitive and digital landscape.

The 2018 Gartner Customer Experience & Technologies Summit is a must attend event for those looking to redefine their CX strategy to win customers faster and drive commercial success.”

Customer Experience World

London, UK

May 15th-16th, 2018

Perfect for customer experiences teams looking to implement and grow customer success programs to retain customers.

“CEW 2018 is the premier customer experience event available for Customer Experience professionals from around the globe. It draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on Customer Success Programs, and the role customer success will play in it.”

Write the Docs

Portland USA

Prague, CZ

September 10th-11th 2018

Perfect for customer support and technical writers looking to level up their documentation skills

“We invite you to join hundreds of other folks for a three-day event to explore the art and science of documentation. The Write the Docs conference covers any topic related to documentation in the software industry. Past talks have also covered such diverse topics as empathy, the history of math symbols, and using emoji to keep your users’ attention.

Write the Docs brings everyone who writes the docs together in the same room: Writers, Developers, Developer Relations, Customer Support, and more. We all have things to learn, and there’s no better way than coming together in the same room and getting to know each other.”


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Sarah Chambers Sarah Chambers

Sarah Chambers is a Customer Support Consultant and Content Creator from Vancouver, Canada. When she’s not arguing about customer service, she’s usually outdoors rock climbing or snowboarding. Follow her on Twitter @sarahleeyoga to keep up with her adventures.

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