Customer Satisfaction (CSAT) is a metric that measures customer's feelings regarding a recent interaction.
Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
Survey your customers automatically after you close a ticket, conversation, or deal. Choose how long to wait post-resolution before sending out a survey.
Easy to use. Customers have two options. Satisfied, or not.
With a third option, your customer can express a neutral opinion.
From customer support to product reviews. The 5-Point scale is easy to understand yet suitable for a large number of responses.
Get the most detailed answer from your customers. With the most options to choose from, they will be able to express their emotions clearly.
Get the feedback you need with just one click.
Stars, thumbs, or smiley faces? Which rating scale do you prefer? Is it 2, 3, 5, or 10 rating points? It's up to you.
Change the wording of your survey question to fit your customers.
See if your agents rate themselves and don't let these ratings affect your results.
Customize beautiful templates to fit your needs. No code required.
By asking extra questions, you can learn more about your customers.
See all your feedback with comments in your rating feed.
Get a quick overview of your performance per team, agent, survey and time period.
See improvements over time and identify trends with easy to read charts.
|1.||John Vance||9.93||1 370|
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