Ask your customers and get valuable feedback on where and how to improve your customer experience.
Act on negative feedback immediately and prevent the bad reputation from spreading or even a loss of a client.
Identify and avoid repeating unwanted contacts from customers by optimising inefficient customer service processes.
Intense, constructive and specific feedback allows you to start with the process of long-term improvement.
“We pick companies because of their products, but we often leave them because of their service failures.”Matthew Dixon, Nick Toman, Rick Delisi
The Effortless Experience