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Why choose Nicereply?

Nicereply is built for customer service.


Our customer satisfaction survey software is built for customer support teams. Nicereply allows you to incorporate satisfaction surveys directly into your helpdesk conversations.

Nicereply is the critical component of our email customer support (which is by far the largest of our channels).

Nicereply provides us with the major KPI of customer satisfaction which is like a heartbeat monitor of our customer support.
Vykintas Glodenis
Head of Customer Success at Mindvalley

Don't do this


1

Create your survey

2

Copy survey embed link

3

Create link for each survey answer option

4

Paste links one by one into email template

5

Find and save image for each possible survey answer

6

Paste image code into every link



Do this instead


1

Create your survey

2

Copy automatically generated survey link

3

Paste survey link into email template

See the crucial information and take immediate action





With Nicereply you can identify feedback in context with the direct link to the rated ticket.



Get a quick overview of your team's performance at first-glance with all-in-one dashboard including ratings, comments, trends and charts.

You can also immediately identify which agent is handling the rated ticket, which customer rated the ticket or which campaign does the rating belong to.


See who is the best

Recognize your best support teams and agents with leaderboards.

Agents and teams are ranked by a complex index based not only on average rating scores, but also on the number of collected ratings.

Pos. Name Average Ratings
1. John Vance 9.93 1 370
2. Cyrilla Warner 9.63 678
3. Deniece Johnson 8.86 820
4. Creigh Sherman 8.77 202
5. Lyda Moore 8.50 308

Nicereply is a one-click survey solution

Nicereply is built to ask one specific question and requires only one click to collect feedback.

You don't lose feedback from unfinished surveys. If a customer clicks on one of the survey answers, but leaves the survey afterwards, the feedback is still collected.

Get more for less with Nicereply

Our pricing is transparent. We don't hide prices from you. Enjoy all features with any plan. You can have as many agents as you need, the price stays the same. Use any integration, including Salesforce, with unlimited number of agents from the cheapest plan.



Feature Nicereply
GetFeedback
advanced
GetFeedback
for Salesforce
Unlimited number of agents
All the integrations
API access
Real-time analytics
Email and trigger templates
Notifications
Filtered dashboards
Customizable surveys
Reporting
Ticket backlink
Pushing rating to ticket
From
Pricing From 79 $ per month From 150 $ per month From 599 $ per month
per month

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