Our customer satisfaction survey software is built for customer support teams. Nicereply allows you to incorporate satisfaction surveys directly into your helpdesk conversations.
Create your survey
Copy survey embed link
Create link for each survey answer option
Paste links one by one into email template
Find and save image for each possible survey answer
Paste image code into every link
Create your survey
Copy automatically generated survey link
Paste survey link into email template
With Nicereply you can identify feedback in context with the direct link to the rated ticket.
Get a quick overview of your team's performance at first-glance with all-in-one dashboard including ratings, comments, trends and charts.
You can also immediately identify which agent is handling the rated ticket, which customer rated the ticket or which campaign does the rating belong to.
Recognize your best support teams and agents with leaderboards.
Agents and teams are ranked by a complex index based not only on average rating scores, but also on the number of collected ratings.
|1.||John Vance||9.93||1 370|
Nicereply is built to ask one specific question and requires only one click to collect feedback.
You don't lose feedback from unfinished surveys. If a customer clicks on one of the survey answers, but leaves the survey afterwards, the feedback is still collected.
Our pricing is transparent. We don't hide prices from you. Enjoy all features with any plan. You can have as many agents as you need, the price stays the same. Use any integration, including Salesforce, with unlimited number of agents from the cheapest plan.
|Unlimited number of agents|
|All the integrations|
|Email and trigger templates|
|Pushing rating to ticket|
|Pricing||From 79 $ per month||From 150 $ per month||From 599 $ per month|
Evaluate Nicereply for yourself. Start 14-day trial and try all the features and benefits of getting real-time feedback with Nicereply.