GetFeedback vs. Nicereply

If you're looking for a customer satisfaction surveys that are easy to setup and use, work with the most popular helpdesk systems and allow you to stay on top of your performance, Nicereply is the right solution for you.

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Why choose Nicereply?

Nicereply is built for customer service.


Our customer satisfaction survey software is built for customer support teams. Nicereply allows you to incorporate satisfaction surveys directly into your helpdesk conversations.

Vykintas Glodenis
Nicereply is the critical component of our email customer support (which is by far the largest of our channels).

Nicereply provides us with the major KPI of customer satisfaction which is like a heartbeat monitor of our customer support.
Vykintas Glodenis
Head of Customer Success at Mindvalley
Red X

Don't do this


Step 1
1

Create your survey

Step 2
2

Copy survey embed link

Step 3
3

Create link for each survey answer option

Step 4
4

Paste links one by one into email template

Step 5
5

Find and save image for each possible survey answer

Step 6
6

Paste image code into every link



Do this instead


1

Create your survey

2

Copy automatically generated survey link

3

Paste survey link into email template

See the crucial information and take immediate action





Go to ticket

With Nicereply you can identify feedback in context with the direct link to the rated ticket.


Quick Overview

Get a quick overview of your team's performance at first-glance with all-in-one dashboard including ratings, comments, trends and charts.

For Agent

You can also immediately identify which agent is handling the rated ticket, which customer rated the ticket or which campaign does the rating belong to.


See who is the best

Recognize your best support teams and agents with leaderboards.

Agents and teams are ranked by a complex index based not only on average rating scores, but also on the number of collected ratings.

Pos. Name Average Ratings
1. John Vance 9.93 1 370
2. Cyrilla Warner 9.63 678
3. Deniece Johnson 8.86 820
4. Creigh Sherman 8.77 202
5. Lyda Moore 8.50 308

Nicereply is a one-click survey solution

Nicereply is built to ask one specific question and requires only one click to collect feedback.

You don't lose feedback from unfinished surveys. If a customer clicks on one of the survey answers, but leaves the survey afterwards, the feedback is still collected.

One click solution

Get more for less with Nicereply

Our pricing is transparent. We don’t hide prices from you. Enjoy all features with any plan. Use any integration, including Salesforce



Feature Nicereply
GetFeedback
advanced		 GetFeedback
for Salesforce
All the integrations Yes No Yes
API access Yes No Yes
Real-time analytics Yes No Yes
Email and trigger templates Yes No Yes
Notifications Yes No Yes
Filtered dashboards Yes No Yes
Customizable surveys Yes Yes Yes
Reporting Yes Yes Yes
Ticket backlink Yes No No
Pushing rating to ticket Yes No No
From
Pricing From 49 $ per month From 150 $ per month From 599 $ per month
per month

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