Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

21,473,946

Received feedbacks

An overview of Nicereply data

15.1 %

Average survey
response rate

An overview of Nicereply data

40,118

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. MMK Systems doo 136 - - -
2. Tastemakers LLC. 172 - 98.84% -
3. SkySlope 396 - - 97.98%
4. Mettler Toledo 116 - 97.41% -
5. FreshBooks 527 - - 96.96%
6. Sleeping Duck Pty Ltd 389 100.00% - 95.99%
7. Electrix International Ltd 123 - 95.94% -
8. CHBS s. r. o. 679 - - -
9. Martinus, s.r.o. 716 - 94.41% -
10. Sam Kwong 118 - 94.07% -
1. Showpad nv 514 - 99.81% -
2. GMA Consult Group 661 - 99.55% -
3. SkySlope 9,056 - - 99.22%
4. Daniel Adeyemo 1,257 - 99.05% -
5. Andrew Hanhauser 560 - 98.57% -
6. ESET 834 - 98.04% -
7. Micromine Australia Pty Ltd 927 99.25% 91.75% -
8. Tofugu 1,455 98.01% - -
9. Fuse.Cloud 1,175 99.04% 97.85% -
10. Project Wayfinder 579 - - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 505 6.23
2. Codecademy 420 6.07
3. CareAcademy 743 5.52
4. limehome GmbH 294 3.65
5. roadsurfer GmbH 2,002 3.26
1. Charles Bomberry 704 6.62
2. BloomBoard 588 6.30
3. Attune Insurance Services, LLC 5,369 6.29
4. Toon Boom Animation Inc. 1,516 6.28
5. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 591 6.21
6. Codecademy 5,846 6.15
7. OnlineMedEd 508 6.02
8. Leviton Manufacturing Co., Inc. 1,215 5.92
9. Prezi 895 5.92
10. Audicus 876 5.89

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,411 +79
2. Sanvivo 1,968 +76
3. Freshly Cosmetics 2,297 +74
4. Telesystem 154 +72
5. Fond of GmbH 370 +64
6. VitaMoment GmbH 1,114 +64
7. OACE Exclusive Gmbh 498 +51
8. Daniel Vogel 963 +47
9. Chilly's Bottles Ltd 128 +44
10. tink GmbH 318 +41
1. CER Groupe 826 +91
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 13,641 +79
3. Learning Genie Inc. 11,960 +78
4. Sanvivo 17,945 +76
5. Telesystem 2,026 +75
6. Dermot Doyle 1,351 +75
7. Leviton Manufacturing Co., Inc. 913 +74
8. Freshly Cosmetics 20,598 +72
9. Fond of GmbH 5,972 +72
10. HiB Ltd 845 +71

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 183,853 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
89%
3-point scale
91%
5-point scale
86%
10-point scale
5.21
Average CES
+63
NPS Score
Building icon

Medium

support teams

Based on 600,772 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

91%
2-point scale
88%
3-point scale
92%
5-point scale
86%
10-point scale
5.87
Average CES
+47
NPS Score
Skyscraper icon

Large

support teams

Based on 7,357,982 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

74%
2-point scale
83%
3-point scale
73%
5-point scale
85%
10-point scale
4.65
Average CES
+48
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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