Customer happiness

Benchmark

Header illustration

Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

21,450,882

Received feedbacks

An overview of Nicereply data

15.1 %

Average survey
response rate

An overview of Nicereply data

39,086

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

Leaderboards illustration

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. MMK Systems doo 136 - - -
2. SkySlope 396 - - 97.73%
3. FreshBooks 535 - - 97.38%
4. Tastemakers LLC. 174 - 96.55% -
5. CHBS s. r. o. 542 - - -
6. Sleeping Duck Pty Ltd 371 96.67% - 95.11%
7. Electrix International Ltd 117 - 94.87% -
8. Martinus, s.r.o. 718 - 94.71% -
9. Mettler Toledo 137 - 94.16% -
10. Planeetta Internet Oy 190 - 93.16% -
1. Showpad nv 509 - 99.80% -
2. GMA Consult Group 661 - 99.55% -
3. SkySlope 9,186 - - 99.21%
4. Daniel Adeyemo 1,269 - 99.05% -
5. Andrew Hanhauser 548 - 98.72% -
6. ESET 931 - 98.58% -
7. Micromine Australia Pty Ltd 940 99.26% 92.71% -
8. Tofugu 1,458 97.94% - -
9. Project Wayfinder 576 - - -
10. BrightStar Care 1,199 - - 97.91%

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 465 6.28
2. Codecademy 416 6.11
3. CareAcademy 775 5.47
4. limehome GmbH 282 3.60
5. roadsurfer GmbH 2,005 3.26
1. Charles Bomberry 711 6.62
2. BloomBoard 590 6.30
3. Attune Insurance Services, LLC 5,286 6.30
4. Toon Boom Animation Inc. 1,552 6.28
5. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 599 6.22
6. Codecademy 5,859 6.15
7. OnlineMedEd 505 6.04
8. Prezi 898 5.94
9. Leviton Manufacturing Co., Inc. 1,196 5.92
10. Audicus 897 5.91

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,470 +78
2. Freshly Cosmetics 2,249 +76
3. Sanvivo 1,827 +76
4. PJLI 103 +72
5. Telesystem 164 +71
6. VitaMoment GmbH 1,053 +63
7. Fond of GmbH 369 +62
8. OACE Exclusive Gmbh 466 +52
9. tink GmbH 325 +47
10. Chilly's Bottles Ltd 121 +45
1. CER Groupe 824 +91
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 13,584 +79
3. Learning Genie Inc. 11,983 +78
4. Sanvivo 17,490 +76
5. Dermot Doyle 1,469 +75
6. Telesystem 2,052 +75
7. Leviton Manufacturing Co., Inc. 920 +74
8. Freshly Cosmetics 20,849 +73
9. Fond of GmbH 6,012 +72
10. HiB Ltd 869 +70

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 185,982 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
89%
3-point scale
90%
5-point scale
86%
10-point scale
5.22
Average CES
+62
NPS Score
Building icon

Medium

support teams

Based on 598,789 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

91%
2-point scale
88%
3-point scale
92%
5-point scale
86%
10-point scale
5.87
Average CES
+48
NPS Score
Skyscraper icon

Large

support teams

Based on 7,338,363 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

74%
2-point scale
83%
3-point scale
73%
5-point scale
85%
10-point scale
4.65
Average CES
+48
NPS Score
Numbers section image

Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

Join the leaders

Do you want to be a leader in customer experience? It’s easier with Nicereply.
Start a 14-day trial and try all the features and benefits of getting real-time feedback with Nicereply.

Rating feed preview
Brands images