Take a look at top-performing companies & compare yourself against key performance metrics.
Received feedbacks
Average survey
response rate
Active agents
Measure multiple
metrics
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
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leaderboard for
Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
---|---|---|---|---|---|
1. | MMK Systems doo | 136 | - | - | - |
2. | SkySlope | 396 | - | - | 97.73% |
3. | FreshBooks | 535 | - | - | 97.38% |
4. | Tastemakers LLC. | 174 | - | 96.55% | - |
5. | CHBS s. r. o. | 542 | - | - | - |
6. | Sleeping Duck Pty Ltd | 371 | 96.67% | - | 95.11% |
7. | Electrix International Ltd | 117 | - | 94.87% | - |
8. | Martinus, s.r.o. | 718 | - | 94.71% | - |
9. | Mettler Toledo | 137 | - | 94.16% | - |
10. | Planeetta Internet Oy | 190 | - | 93.16% | - |
1. | Showpad nv | 509 | - | 99.80% | - |
2. | GMA Consult Group | 661 | - | 99.55% | - |
3. | SkySlope | 9,186 | - | - | 99.21% |
4. | Daniel Adeyemo | 1,269 | - | 99.05% | - |
5. | Andrew Hanhauser | 548 | - | 98.72% | - |
6. | ESET | 931 | - | 98.58% | - |
7. | Micromine Australia Pty Ltd | 940 | 99.26% | 92.71% | - |
8. | Tofugu | 1,458 | 97.94% | - | - |
9. | Project Wayfinder | 576 | - | - | - |
10. | BrightStar Care | 1,199 | - | - | 97.91% |
Position | Company name | Ratings | Customer effort score |
---|---|---|---|
1. | Attune Insurance Services, LLC | 465 | 6.28 |
2. | Codecademy | 416 | 6.11 |
3. | CareAcademy | 775 | 5.47 |
4. | limehome GmbH | 282 | 3.60 |
5. | roadsurfer GmbH | 2,005 | 3.26 |
1. | Charles Bomberry | 711 | 6.62 |
2. | BloomBoard | 590 | 6.30 |
3. | Attune Insurance Services, LLC | 5,286 | 6.30 |
4. | Toon Boom Animation Inc. | 1,552 | 6.28 |
5. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 599 | 6.22 |
6. | Codecademy | 5,859 | 6.15 |
7. | OnlineMedEd | 505 | 6.04 |
8. | Prezi | 898 | 5.94 |
9. | Leviton Manufacturing Co., Inc. | 1,196 | 5.92 |
10. | Audicus | 897 | 5.91 |
Position | Company name | Ratings | Net promoter score |
---|---|---|---|
1. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,470 | +78 |
2. | Freshly Cosmetics | 2,249 | +76 |
3. | Sanvivo | 1,827 | +76 |
4. | PJLI | 103 | +72 |
5. | Telesystem | 164 | +71 |
6. | VitaMoment GmbH | 1,053 | +63 |
7. | Fond of GmbH | 369 | +62 |
8. | OACE Exclusive Gmbh | 466 | +52 |
9. | tink GmbH | 325 | +47 |
10. | Chilly's Bottles Ltd | 121 | +45 |
1. | CER Groupe | 824 | +91 |
2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 13,584 | +79 |
3. | Learning Genie Inc. | 11,983 | +78 |
4. | Sanvivo | 17,490 | +76 |
5. | Dermot Doyle | 1,469 | +75 |
6. | Telesystem | 2,052 | +75 |
7. | Leviton Manufacturing Co., Inc. | 920 | +74 |
8. | Freshly Cosmetics | 20,849 | +73 |
9. | Fond of GmbH | 6,012 | +72 |
10. | HiB Ltd | 869 | +70 |
Based on 185,982 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Based on 598,789 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Based on 7,338,363 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Your company is better than
of all Nicereply companies.
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