Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
22,315,370
Received feedbacks
13.8 %
Average survey
response rate
34,003
Active agents
28.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Libro | 112 | - | - | - |
| 2. | Sam Kwong | 197 | - | 97.46% | - |
| 3. | WD Electronics | 112 | - | - | - |
| 4. | SkySlope | 280 | - | - | 96.79% |
| 5. | DanceBUG Inc | 164 | 96.27% | - | - |
| 6. | FreshBooks | 502 | - | - | 95.82% |
| 7. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,177 | - | - | - |
| 8. | Sleeping Duck Pty Ltd | 375 | 100.00% | - | 96.34% |
| 9. | OVO Energy | 721 | 95.56% | - | - |
| 10. | Planeetta Internet Oy | 223 | - | 95.07% | - |
| 1. | James Mullaly | 634 | - | - | - |
| 2. | Daniel Adeyemo | 902 | - | 99.45% | - |
| 3. | Fuse.Cloud | 1,072 | 99.35% | 99.24% | - |
| 4. | ESET | 618 | - | - | - |
| 5. | Andrew Hanhauser | 502 | - | 98.41% | - |
| 6. | Micromine Australia Pty Ltd | 951 | 100.00% | 88.37% | - |
| 7. | Libro | 1,112 | - | - | - |
| 8. | LIFEAZ | 1,016 | - | - | - |
| 9. | Gil Silberstein | 838 | - | - | - |
| 10. | SkySlope | 4,229 | - | - | 97.47% |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Sleeping Duck Pty Ltd | 255 | 6.53 |
| 2. | Attune Insurance Services, LLC | 442 | 6.36 |
| 3. | Codecademy | 225 | 5.97 |
| 4. | SmugMug | 541 | 5.48 |
| 5. | CareAcademy | 530 | 5.30 |
| 6. | limehome GmbH | 165 | 3.99 |
| 7. | roadsurfer GmbH | 1,238 | 3.77 |
| 1. | Charles Bomberry | 626 | 6.58 |
| 2. | Sleeping Duck Pty Ltd | 608 | 6.55 |
| 3. | BloomBoard | 515 | 6.51 |
| 4. | Attune Insurance Services, LLC | 5,931 | 6.39 |
| 5. | Codecademy | 4,236 | 6.05 |
| 6. | The Neat Company | 620 | 5.94 |
| 7. | Audicus | 919 | 5.86 |
| 8. | Prezi | 807 | 5.79 |
| 9. | SmugMug | 1,617 | 5.42 |
| 10. | CareAcademy | 9,510 | 5.31 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Telesystem | 128 | +73 |
| 2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 140 | +72 |
| 3. | Freshly Cosmetics | 1,230 | +72 |
| 4. | Fond of GmbH | 368 | +63 |
| 5. | OACE Exclusive Gmbh | 1,010 | +41 |
| 6. | BITSO S.A.P.I. DE C.V. | 769 | +38 |
| 7. | Bra Sommarmobler | 123 | +36 |
| 8. | OVO Energy | 185 | +18 |
| 9. | Liberty Group Limited | 283 | -26 |
| 10. | PJ Lhuillier Inc | 118 | -27 |
| 1. | CER Groupe | 1,151 | +89 |
| 2. | Scality Inc | 527 | +85 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 8,826 | +78 |
| 4. | Freshly Cosmetics | 16,854 | +74 |
| 5. | Telesystem | 1,645 | +69 |
| 6. | Fond of GmbH | 4,995 | +66 |
| 7. | PJLI | 1,103 | +65 |
| 8. | Primex Family of Companies | 1,153 | +60 |
| 9. | Bra Sommarmobler | 527 | +59 |
| 10. | OACE Exclusive Gmbh | 7,187 | +53 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 173,458 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 767,129 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 6,239,933 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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