Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
22,293,935
Received feedbacks
13.8 %
Average survey
response rate
34,024
Active agents
29.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Libro | 116 | - | - | - |
| 2. | MMK Systems doo | 102 | - | - | - |
| 3. | Sam Kwong | 189 | - | 98.94% | - |
| 4. | Tofugu | 202 | 98.02% | - | - |
| 5. | WD Electronics | 109 | - | - | - |
| 6. | SkySlope | 289 | - | - | 96.19% |
| 7. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,219 | - | - | - |
| 8. | FreshBooks | 570 | - | - | 95.96% |
| 9. | DanceBUG Inc | 194 | 95.29% | - | - |
| 10. | OVO Energy | 729 | 95.34% | - | - |
| 1. | James Mullaly | 634 | - | - | - |
| 2. | Daniel Adeyemo | 913 | - | 99.45% | - |
| 3. | Fuse.Cloud | 1,099 | 99.39% | 99.25% | - |
| 4. | ESET | 630 | - | - | - |
| 5. | Micromine Australia Pty Ltd | 973 | 100.00% | 88.51% | - |
| 6. | Libro | 1,107 | - | - | - |
| 7. | LIFEAZ | 1,011 | - | - | - |
| 8. | Gil Silberstein | 837 | - | - | - |
| 9. | Sam Kwong | 1,655 | - | 97.40% | - |
| 10. | SkySlope | 4,301 | - | - | 97.30% |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Sleeping Duck Pty Ltd | 241 | 6.54 |
| 2. | Attune Insurance Services, LLC | 412 | 6.34 |
| 3. | Codecademy | 236 | 5.90 |
| 4. | SmugMug | 512 | 5.51 |
| 5. | CareAcademy | 608 | 5.29 |
| 6. | roadsurfer GmbH | 1,311 | 4.11 |
| 7. | limehome GmbH | 244 | 3.95 |
| 1. | Charles Bomberry | 625 | 6.56 |
| 2. | Sleeping Duck Pty Ltd | 522 | 6.54 |
| 3. | BloomBoard | 518 | 6.51 |
| 4. | Attune Insurance Services, LLC | 5,938 | 6.39 |
| 5. | Codecademy | 4,284 | 6.05 |
| 6. | The Neat Company | 621 | 5.95 |
| 7. | Audicus | 908 | 5.85 |
| 8. | Prezi | 817 | 5.81 |
| 9. | SmugMug | 1,466 | 5.44 |
| 10. | CareAcademy | 9,624 | 5.33 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | CER Groupe | 107 | +89 |
| 2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 117 | +78 |
| 3. | Freshly Cosmetics | 1,378 | +73 |
| 4. | Telesystem | 158 | +70 |
| 5. | Fond of GmbH | 363 | +61 |
| 6. | BITSO S.A.P.I. DE C.V. | 790 | +44 |
| 7. | OACE Exclusive Gmbh | 1,063 | +41 |
| 8. | OVO Energy | 186 | +22 |
| 9. | Liberty Group Limited | 286 | -25 |
| 10. | Digital Pacific | 224 | -25 |
| 1. | CER Groupe | 1,151 | +89 |
| 2. | Scality Inc | 523 | +85 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 9,166 | +78 |
| 4. | Freshly Cosmetics | 16,921 | +74 |
| 5. | Telesystem | 1,656 | +69 |
| 6. | Fond of GmbH | 5,025 | +66 |
| 7. | PJLI | 1,106 | +65 |
| 8. | Primex Family of Companies | 1,157 | +60 |
| 9. | OACE Exclusive Gmbh | 7,006 | +54 |
| 10. | Xapo Bank Limited | 1,413 | +51 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 172,618 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 768,413 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 6,248,325 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
Join the leaders
Do you want to be a leader in customer experience?
It’s easier with Nicereply.
Start a 14-day trial and try all the features and benefits of getting real-time
feedback with Nicereply.
