Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
22,713,853
Received feedbacks
13.7 %
Average survey
response rate
38,585
Active agents
32.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Mettler Toledo | 101 | - | 99.01% | - |
| 2. | WD Electronics | 177 | - | - | - |
| 3. | Fuse.Cloud | 109 | 100.00% | 96.88% | - |
| 4. | Tofugu | 131 | 96.95% | - | - |
| 5. | Ellano.sk | 109 | 96.33% | - | - |
| 6. | SkySlope | 257 | - | - | 95.33% |
| 7. | FreshBooks | 416 | - | 0.00% | 95.42% |
| 8. | Electrix International Ltd | 102 | - | 95.10% | - |
| 9. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 381 | - | - | - |
| 10. | Sleeping Duck Pty Ltd | 361 | 100.00% | - | 94.19% |
| 1. | Fuse.Cloud | 1,108 | 99.19% | 99.09% | - |
| 2. | Daniel Adeyemo | 744 | - | 99.06% | - |
| 3. | WD Electronics | 1,119 | - | - | - |
| 4. | Smita Joseph | 550 | - | 98.55% | - |
| 5. | Libro | 1,032 | - | - | - |
| 6. | BrightStar Care | 903 | - | - | 97.45% |
| 7. | Gil Silberstein | 820 | - | - | - |
| 8. | Tofugu | 1,564 | 97.31% | - | - |
| 9. | Sam Kwong | 1,827 | - | 97.04% | - |
| 10. | SkySlope | 3,564 | - | - | 97.00% |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Sleeping Duck Pty Ltd | 281 | 6.41 |
| 2. | SmugMug | 575 | 5.60 |
| 3. | Alma Career Slovakia s. r. o. | 428 | 5.46 |
| 4. | Codecademy | 125 | 5.44 |
| 5. | Prezi | 103 | 4.14 |
| 6. | roadsurfer GmbH | 1,709 | 2.35 |
| 1. | Charles Bomberry | 581 | 6.59 |
| 2. | Sleeping Duck Pty Ltd | 2,027 | 6.45 |
| 3. | Attune Insurance Services, LLC | 3,516 | 6.42 |
| 4. | Codecademy | 3,110 | 5.95 |
| 5. | The Neat Company | 507 | 5.85 |
| 6. | Audicus | 850 | 5.77 |
| 7. | Prezi | 715 | 5.45 |
| 8. | SmugMug | 4,500 | 5.45 |
| 9. | Alma Career Slovakia s. r. o. | 680 | 5.39 |
| 10. | limehome GmbH | 2,074 | 3.82 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | CER Groupe | 132 | +97 |
| 2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 111 | +80 |
| 3. | Freshly Cosmetics | 1,735 | +77 |
| 4. | PJLI | 108 | +65 |
| 5. | OACE Exclusive Gmbh | 371 | +40 |
| 6. | BITSO S.A.P.I. DE C.V. | 637 | +33 |
| 7. | OVO Energy | 244 | +23 |
| 8. | Digital Pacific | 118 | +22 |
| 9. | Liberty Group Limited | 347 | -6 |
| 10. | Fond of GmbH | 530 | -13 |
| 1. | CER Groupe | 1,183 | +90 |
| 2. | Scality Inc | 534 | +85 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 2,148 | +82 |
| 4. | Telesystem | 1,664 | +74 |
| 5. | Freshly Cosmetics | 16,188 | +74 |
| 6. | PJLI | 3,194 | +67 |
| 7. | Primex Family of Companies | 1,020 | +59 |
| 8. | OACE Exclusive Gmbh | 6,857 | +43 |
| 9. | Xapo Bank Limited | 696 | +42 |
| 10. | BITSO S.A.P.I. DE C.V. | 9,232 | +41 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 169,897 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 701,243 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 5,695,100 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
Join the leaders
Do you want to be a leader in customer experience?
It’s easier with Nicereply.
Start a 14-day trial and try all the features and benefits of getting real-time
feedback with Nicereply.
