Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.
Make giving feedback to you truly effortless. Include a one-click survey in the signature of every email you send out to your customers. See how the mood of your customer changes throughout the conversation and react accordingly.
Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.
More responses mean more feedback. Customers who measure Customer Satisfaction in every email signature with Nicereply report 200% higher response rates than before.
Instead of sending a Customer Satisfaction after a ticket is closed measure it in every email signature.