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Nicereply makes it easy to gather valuable customer feedback - and Front makes it easy to act on it.

With your customer satisfaction data pushed straight to your inbox, your team can learn more from your customers to deliver an even better experience.

Sarah Spangenberg
Sarah Spangenberg
Product Marketing Manager at Front

Take full control of your surveys



Metrics
Icon Deeper

Get deeper understanding of your customers


Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.

Distribution
Distribution

Survey the right way


Benefit from multiple survey distribution methods. Need an example? You can measure Customer Satisfaction in the signature of every email you send, Customer Effort Score with a trigger after a conversation is closed and Net Promoter Score automatically 3 months after a purchase.

Mix and match distribution methods with surveys to fit your customers.

Customise

Icon Customise

Choose what you want your customers to see


Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.

Manage surveys in a shared inbox with Front


Front makes it easy to manage customer conversations as a team. Embed Nicereply surveys directly into your emails to capture feedback, then sync responses back to your Front inbox - where your team needs it.


CSAT Push

Background image

Act on valuable customer feedback with Front



Notes in Front

Ratings & Comments as notes in Front

See your customer ratings and feedback as a comment on the related conversation.


Custom Field

Rating as a custom field in Front

Nicereply will also sync the rating as a custom field on your contacts for easy sorting.


Conversation backlink

Conversation backlink

Identify feedback in context with a direct link to the related conversation.


Agent sync

Agents sync

Sync all your Front users to Nicereply with one click. New users added afterwards will receive an automated email with login instructions.


Customer sync

Customer sync

Customers often don’t share their name in feedback forms. Nicereply will automatically add customer names based on the conversation ID, so you don't need to ask for a name on your surveys.


Rules based on rating values

Rules based on rating values

Set automation rules based on the rating values. Want to reach out to customers whose CSAT was low? How about asking those who were satisfied for a referral?






Get more feedback than ever before



Increase response rates

Increase response rates


More responses mean more feedback. Customers who measure Customer Satisfaction in every email signature with Nicereply report 200% higher response rates than before.


Less emails

Less emails


Instead of sending a Customer Satisfaction after a conversation is closed measure it in every email signature. Use that “email slot” for another survey to get more feedback without sending more emails.

Customers Surveys

Special discount for Front users


20% discount for users of Front integration
Mini

Mini

$39
per month, billed monthly Save SAVE $120 per year
100 responses/month
3 user accounts
Try for free
All features and
great support included
Start

Start

$79
per month, billed monthly Save SAVE $240 per year
250 responses/month
10 user accounts
Try for free
All features and
great support included
Grow

★ Grow ★
(most popular)

$159
per month, billed monthly Save SAVE $480 per year
1000 responses/month
25 user accounts
Try for free
All features and
great support included
Business

Business


$239
per month, billed monthly Save SAVE $720 per year
2500 responses/month
50 user accounts
Try for free
All features and
great support included

Start getting more feedback with Nicereply for Front today



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