Your agent interacts with a caller via phone software CloudTalk.
Integration enables you to send a survey via SMS right after you finish a call with any customer.
With Workflow Automations, you can easily automate survey distribution and specify the triggers, conditions and actions.
Nicereply collects customer feedback and records it in your Nicereply rating feed.
Get a better idea of what works to keep your customers satisfied. Gauge the performance of individuals and teams as well.
Measure the effort customers have to exert when dealing with you. Find and remove friction points.
Find out who trusts in your brand and why. Use this knowledge to enhance your support.
Add a logo to your survey, so customers can immediately recognize who’s contacting them.
Match your survey’s design to your brand for a more coherent experience.
Ask your customers a question that makes sense in a given situation.
Decide how many options will your customers have to answer. You can choose from:
Need more feedback? Ask multiple questions. For example "Was the solution helpful?" and "How satisfied were you with John’s response?" to look at the issue from different points of view.
See and compare the performance of different agents and teams.
Drill down for more insights with analytics featuring leaderboards, histograms, trend charts, and more.
It doesn’t matter what device your customers use. Our responsive surveys are designed to look great on any device.
We all make mistakes. Sometimes you get bad feedback by mistake. Sometimes you get hit by spambots. Nicereply allows you to edit and delete ratings to solve these problems.
Let your customers share their satisfaction on social media, or perform other desired actions. Direct customers towards a custom thank you page of your choosing.
See customer feedback as soon as it arrives in your Slack or Microsoft Teams.
See your ratings with comments in real-time. All your feedback appears here listed chronologically, featuring details about the rated agent, customer and ticket.
Never miss a feedback. Receive email notifications about new feedback ratings as soon as they arrive. You can choose which feedback values to be notified about.